Snow Route Plan
If the forecast calls for up to six inches of snow or more, Hampton Roads Transit (HRT) will announce its decision to either cancel all transit service or operate snow routes by 2:00 p.m. as it relates to HRT’s next service day.
Bus Service
When the snow plan is activated, HRT will severely reduce bus service to include only core bus routes primarily serving major roads and some transit centers.
Service will operate as per the Snowfall Table below Monday through Saturday with no Sunday service.
Light Rail & Ferry
The Tide Light Rail and the Elizabeth River Ferry will operate every 30-minutes Monday through Saturday between the hours of 10:00 a.m. and 8:00 p.m.
Sunday service will be determined based on the severity of the projected inclement weather event.
Snowfall Table
- Dusting of 2 inches
Regular Service (Possible delays) - 2 inches to 6 inches
Snow Routes (Service from 10:00 a.m. to no later than 8:00 p.m.) - 6 inches and above
No Service
There are 19 bus routes scheduled to operate on the Southside between Chesapeake, Norfolk, Portsmouth and Virginia Beach, and 6 routes scheduled to operate on the Northside between Hampton and Newport News.
Core bus routes will shift service onto roads that are more likely to be plowed and will not operate through neighborhoods, due to difficult travel conditions or geography. Passengers will be able to board and exit the bus at all regular and temporary bus stops along each snow route.
Our number one priority is SAFETY. The safety of our riders, bus operators, and our staff comes before anything else. The secondary priority is to provide limited service to our customers (weather permitting). If your bus is running late, please remember safety first! Your driver is doing his or her best to make sure you arrive at your destination safely.
Every attempt will be made to provide accurate and timely information. Passengers may experience service delays and increased wait times due to road conditions. Customers traveling should be aware that HRT may have to suspend all service or change routes and operating hours at any time, if road and weather conditions worsen or travel becomes unsafe.
Buses will not service EVMC, MacArthur Square, Ballentine/Broad Creek and Military Highway Light Rail Stations during a severe snowfall. In addition, some bus stops on serviced routes will be skipped. Refer to the following table:
| Route | Normal Boarding Stop (Stop Number) Location |
Snow Route Boarding Stop (Stop Number) Location |
|---|---|---|
| 1, 961 | (0039) Ward’s Corner Transfer | (0169) Granby & Little Creek / (0037) Granby & Suburban |
| 21 | (0039) Ward’s Corner Transfer | (0881) Little Creek & Colonial / (0966) Little Creek & Victory |
| 15 | (0916) Military Circle Transfer | (5847)/(0913) Military & Lowery |
| 23 | (0916) Military Circle Transfer | (1204) Lowery & Military |
| 20 | (0916) Military Circle Transfer | (1142)/(2753), Virginia Beach & Military |
| 12 | (0789) TCC VA Beach | (9620) Wellness Loop (Sentara Princess Anne Hospital) |
| 20 | (0106) Pembroke Mall | (1125) Virginia Beach & Constitution / (1059) Virginia Beach & Beasley |
| 44 | (1590) High & Florida Transfer | (1591)/(1625) High & Watson |
| 2, 23 | (5744) Ft Norfolk Station | (0205) Olney & Norfolk General Hospital |
| 15, 23 | (9558) Military Highway Station | No Service/Must go to Newtown Station |
| 8, 15 | (0354)/(0317) Evelyn Butts | (0355) Chesapeake & Ave I |
| 3 | (0354)/(0317) Evelyn Butts | (0355) Chesapeake & Ave I / 0315 Chesapeake & Rosefield |
| 21 | (0354)/(0317) Evelyn Butts | (3336)/(0543) Little Creek & Merritt |
| 45, 57, 980 | (5697) Victory Crossing | (1570)/(1914) Missy Elliott & Belmont (Farm Fresh) |
| 2, 3, 21 | (0239) Naval Exchange | No Service |
| 6, 45 | (6052) MacArthur Station | (0006) Saint Paul’s and Plume (Civic Plaza) |
| 114 | (3041) 81st & Orcutt | (2088)/(9700), Mercury Boulevard & Newmarket |
| 112 | (3041) 81st & Orcutt | (2434) Jefferson & Mercury or (3083) Jefferson & Circle |
| 112 | (5818) Patrick Henry Mall | (2670)/(5271) Jefferson Avenue & HQ |
Note – No service will be available to Virginia Peninsula Community College.
The following tables list the origin, destination, route map and schedule with estimated times for the routes in operation when the snow plan is in effect. Each route will follow its revised routing as described on the map. No other routes will be in service. Select a Snow Route below to see details.
SOUTHSIDE SNOW ROUTES
| Snow Route | Origin | Destination |
|---|---|---|
| 1 Granby Street | Downtown Norfolk Transit Center | Joint Expeditionary Base Little Creek |
| 2 Hampton Boulevard | Downtown Norfolk Transit Center | Little Creek Road & Hampton Boulevard |
| 3 Chesapeake Boulevard | Downtown Norfolk Transit Center | Granby Street & Ocean View Avenue (Duffy’s Lane) |
| 6 Atlantic Avenue | Downtown Norfolk Transit Center | Robert Hall Boulevard |
| 8 Tidewater Drive | Downtown Norfolk Transit Center | Johnston Road & Military Highway |
| 12 Indian River Road | Liberty Street & Seaboard Avenue | Sentara Princess Anne Hospital |
| 13 Campostella Road | Downtown Norfolk Transit Center | Robert Hall Boulevard / Summit Pointe |
| 14 Battlefield Boulevard | Robert Hall Boulevard | Chesapeake Municipal Center |
| 15 Military Highway | Johnston Road & Military Highway | Robert Hall Boulevard |
| 20 757 Express Virginia Beach Boulevard | Downtown Norfolk Transit Center | Parks Avenue & 19th Street |
| 21 Little Creek Road | Joint Expeditionary Base Little Creek | Little Creek Road & Hampton Boulevard |
| 23 Princess Anne Road | Sentara Norfolk General Hospital | Lowery Road & Security Lane |
| 45 Portsmouth Boulevard | Downtown Norfolk Transit Center | Missy Elliott Blvd & Belmont Street (Farm Fresh bus stop) |
| 47 High Street | Downtown Portsmouth (County Street & Court Street) | Lakeview Industrial Park (Lakeview Parkway & College Drive) |
| 57 George Washington Highway / Canal Drive | Robert Hall Boulevard | Missy Elliott Blvd & Belmont Street (Farm Fresh bus stop) |
| 202 First Colonial Road | Shore Drive & Pleasure House Road | First Colonial Road & Donna Drive |
| 212 South Independence Boulevard | Shore Drive & Pleasure House Road | First Colonial Road & Donna Drive |
| 961 757 Express Newport News Shipbuilding / Hampton / Norfolk | Downtown Norfolk Transit Center | Newport News Transit Center |
| 980 757 Express Downtown Norfolk Transit Center / Portsmouth / Chesapeake / Suffolk | Downtown Norfolk Transit Center | Suffolk Amazon Facility |
NORTHSIDE SNOW ROUTES
| Snow Route | Origin | Destination |
|---|---|---|
| 101 Kecoughtan Road | Hampton Transit Center | Newport News Transit Center |
| 106 Warwick Boulevard | Newport News Transit Center | Warwick Boulevard & Fort Eustis Boulevard |
| 112 757 Express Jefferson Avenue | Newport News Transit Center | Warwick Boulevard & Denbigh Boulevard |
| 114 757 Express Mercury Boulevard | Hampton Transit Center | 75th Street & Warwick Boulevard |
| 213 Aberdeen Road | Hampton Transit Center | Newport News Transit Center |
| 961 757 Express | Newport News Transit Center | Downtown Norfolk Transit Center |
Customer Service
HRT will email alerts to anyone who has signed up for Go Alerts. Customers without internet access should pay close attention to television, radio and other media outlets for updates on HRT services.
- Updated information can be found on GoHRT.com, Facebook.com/hrtfan and Twitter.com/gohrt_com
- Official announcements regarding HRT limited or cancelled service may be broadcast during local television news reports and found on local news websites
- Call Customer Service for up-to-date information
| Customer Service Call Center | 9:00 a.m. – 8:00 p.m. |
| Transit Center Customer Service Windows | 9:00 a.m. – 5:30 p.m. (M-F) |
| Silverleaf Transit Center | Closed |
| Lost and Found | Closed |
| ID Badge Issue | Closed |
| Paratransit Service | No Paratransit Service |
Safety Tips
Dress Accordingly
Although your ride on the bus will be warm, your trip to and from the bus stop may not be. Your wait at your stop can be dangerous if you’re not dressed for the weather so dress to stay dry and warm.
Be Safe
When waiting for the bus at a bus stop, stay on the sidewalk until the bus comes to a complete stop.
Step Carefully
Bus steps can become slippery from snow. Kick the snow from your shoes or boots before stepping on the bus. Use the handrails and take your time when boarding or exiting the bus.
Be careful on the platform
Walk slowly on the rail station platforms. Stay away from the edge of the platform, and wait until the train stops completely.
Our number one priority is SAFETY.
The safety of our riders, bus operators, and our staff comes before anything else. The secondary priority is to provide limited service to our customers (weather permitting). If your bus is running late, please remember safety first! Your driver is doing his or her best to make sure you arrive at your destination safely.
Fares
There is no change in the fare policy on snow days. See HRT’s current fares.