All HRT vehicles, except light rail, are equipped with electronic fareboxes. Fareboxes accept cash, coins and HRT magnetic-stripe farecards. We cannot make change, so please have exact fare when boarding.
For assistance with questions, call HRT Customer Service.
Rates effective as of October 1, 2017
What is a Trip Top of Page
A Trip is defined as the point at which the passenger boards the vehicle until the vehicle reaches the next published terminal point. After reaching the terminal point, all passengers must exit the vehicles. If the passenger desires to use the same bus for the next portion of his or her trip, he or she may reboard to begin the next trip.
Discounted Fare (DF) Top of Page
Discounted Fare is for customers eligible to receive a discount of the cash fare upon boarding fixed-route services OR a discounted price on selected HRT fare media/passes. The following customers are eligible for Discounted Fare:
- Seniors – age 65 and over
Valid photo identification with proof of age is required for Seniors.
- Youth – age 17 and under
Valid photo identification with proof of age is required for Youth.
- Medicare cardholders
Must show Medicare card with valid photo identification.
- Persons with disabilities
Must show an HRT Discounted Fare ID or HRT ADA Paratransit ID with photo ID
Eligible individuals wishing to receive the Discounted Fare are encouraged (but not required) to obtain an HRT Discounted Fare ID or a Youth ID. For full guidelines and a list of accepted forms of ID, please visit our Discounted Fare Eligibility page.
Children/Youth Top of Page
Children and Youth shall be defined as persons 17 years old and younger. Children and Youth may receive free access either while accompanied by a fare paying adult or by using a Student Freedom Pass. In the event a child/youth is neither accompanied by a fare paying adult nor has a Student Freedom Pass, the child/youth may be required to pay the posted Discounted Fare. Customers requesting a Discounted Fare or free ride, and those using a Student Freedom pass, may be required to present one of the following forms of identification:
- Elementary, Middle or High School Picture ID
- DMV Identification card
- HRT Youth ID
Certified Paratransit Users Top of Page
Customers must show a valid HRT ADA Paratransit ID with photo ID.
Redeeming an IOU Top of Page
HRT does not give refunds on any purchases. If a ticket vending machine on the light rail system fails to give proper change, it is programmed to issue an IOU. Any valid IOU less than $5 can be redeemed Monday-Friday between 8:00 a.m. – 5:00 p.m. at the Downtown Norfolk Transit Center. Any refund over $5 will be forwarded to our revenue department, and a check will be issued and mailed. For more information, please call HRT Customer Service.
Riding The MAX Top of Page
Some passes for The MAX may be purchased at light rail Ticket Vending Machines. Passengers may board the MAX using any valid fare pass — a 1-Day GoPass, for example — however an upgrade fee may be required.