Planning & Development
The HRT Chief Planning and Development Officer works with HRT staff to set the level of transit service for the region. The Planning and Development department includes Planning and Scheduling, Long-Range Planning, the TRAFFIX Program – Transportation Demand Management (TDM), Sales and Advertising, and Customer Service.
Service Planning, Scheduling, Long Range Planning: Working in coordination with local cities, the Planning and Development Department develops the routes, frequency of service, and location of transit services based on the ability of a city to share in the cost of the transit service. The department is also responsible for major high capacity/fixed guideway corridor studies, and projects to expand bus or rail service. The department is also responsible for the preparation of the ten-year Transit Development Plan (TDP), and the agency’s six-year Capital Improvement Plan (CIP). Information and statistics for the National Transit Database Program (NTD) is managed within Planning and Development in order to fulfill the reporting requirements of the Federal Transit Administration (FTA).
Customer Relations Division: The Customer Relations Division engages and communicates with HRT’s customers regarding transit service. The division operates the call center and the customer service windows at all transit centers, investigates customer complaints, prepares and issues customer alerts and manages lost and found.