Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).
HRT is committed to a program of non-discrimination in the conduct of its business and in the delivery of equitable and accessible transportation services. The responsibility for day-to-day operations of the Title VI program, including the investigation of Title VI complaints, has been assigned to the Title VI Compliance Officer. However, all HRT employees share in the responsibility for implementing this program.
Your feedback is important and will allow us to continue to serve all our transit populations. Comments can be submitted via email or by calling (757) 222-6000 to speak with the Title VI Compliance Officer. Dial 711 for TTY service. Comments can also be mailed to:
Hampton Roads Transit
Attn: Title VI Compliance Officer
3400 Victoria Boulevard
Hampton, VA 23661
For more information in another language, please call (757) 222-6100. Para más información en español, por favor llame (757) 222-6100.
HRT Title VI Complaint and Investigation Procedures
These procedures cover all complaints under Title VI of the Civil Rights Act of 1964, Executive Order 12898 “Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations” (1994), and Executive Order 13166 “Improving Access to Services for Person with Limited English Proficiency” (2000), for alleged discrimination in any program or activity administered by Hampton Roads Transit.
The following is a summary of the procedures that HRT uses for investigation and resolution of Title VI customer complaints.
- Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Hampton Roads Transit (hereinafter referred to as “HRT”) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Complaints must be received within 180 days of the alleged incident and must be complete.
- Once the complaint is received, HRT will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office.
- HRT has 90 days to investigate the complaint. If more information is needed to resolve the case, HRT may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, HRT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
- After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains how the situation will be addressed, and whether any disciplinary action, additional training of the employee, or other action will occur. If the complainant wishes to appeal the decision, she/he has 90 days after the date of the letter or the LOF to do so.
- A person may also file a complaint directly with the Federal Transit Administration at:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue SE
Washington, DC 20590