2020-2023 Program


Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

HRT is committed to a program of non-discrimination in the conduct of its business and in the delivery of equitable and accessible transportation services. The responsibility for day-to-day operations of the Title VI program, including the investigation of Title VI complaints, has been assigned to the Title VI Compliance Officer. However, all HRT employees share in the responsibility for implementing this program.

Your feedback is important and will allow us to continue to serve all our transit populations. Comments can be submitted via email or by calling (757) 222-6000 to speak with the Title VI Compliance Officer. Dial 711 for TTY service. Comments can also be mailed to:

Hampton Roads Transit
Attn: Title VI Compliance Officer
3400 Victoria Boulevard
Hampton, VA 23661

For more information in another language, please call (757) 222-6100. Para más información en español, por favor llame (757) 222-6100.

HRT Title VI Complaint and Investigation Procedures

These procedures cover all complaints under Title VI of the Civil Rights Act of 1964, Executive Order 12898 “Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations” (1994), and Executive Order 13166 “Improving Access to Services for Person with Limited English Proficiency” (2000), for alleged discrimination in any program or activity administered by Hampton Roads Transit.

The following is a summary of the procedures that HRT uses for investigation and resolution of Title VI customer complaints.