Customer Service

We work passionately to deliver high-quality transit service that safely gets you where you need to go.

How to Reach Us

  • Call:
    English: (757) 222-6100
    Español: (757) 222-6100 (Press 2)
    TTY: 711
  • Write:
    Hampton Roads Transit
    Attn: Customer Service
    3400 Victoria Blvd.
    Hampton, VA 23661
  • Email:
    customerservice@hrtransit.org

Customer Service Hours

Weekdays 5:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 7:00 p.m.
Sunday 8:30 a.m. – 5:00 p.m.
Holidays 9:00 a.m. – 4:00 p.m.

Customer Feedback

HRT is committed to providing reliable, safe and satisfying transportation services to the citizens of Hampton Roads. Customer feedback is critical towards fulfilling this challenge. For best results, login to the Customer Assistance System below to offer a compliment, a commendation, make a suggestion, or file a complaint.

Further Assistance

Lost & Found

Contact Customer Service.

HRT is not responsible for items left on HRT properties or vehicles. Except for perishable items, which are discarded immediately, most unclaimed items are kept for a maximum of 10 days. Some unclaimed items are held longer, and must be forwarded to the State of Virginia. For assistance with those items, contact the Virginia Department of the Treasury.

Other Connections

For Employment verification

Human Resources
Email: HRHelpdesk@hrtransit.org
Phone: (757) 222-6000 ext. 6385
Notes: Email a signed release. Faxes are not accepted.

HRT Route planning, scheduling or development projects

Ray Amoruso Chief Planning and Development Officer
Email: ramoruso@hrtransit.org
Phone: (757) 222-6000 ext. 6133

HRT Finances

Conner Burns Chief Financial Officer
Email: cburns@hrtransit.org
Phone: (757) 222-6000 ext. 6041

HRT Safety and Security

Chief Safety and Security Officer
Phone: (757) 222-6000 ext. 6134

HRT Facilities and Environmental Compliance

Sibyl Pappas Chief Engineering and Facilities Officer
Email: spappas@hrtransit.org
Phone: (757) 222-6000 ext. 6046

HRT Operations, including bus, ferry, light rail, and Paratransit

Jim Price Chief Transit Officer
Email: jprice@hrtransit.org
Phone: (757) 222-6000 ext. 6668

HRT Websites

Technology Department
Email: webmaster@hrtransit.org

If you’re not sure who to call

Tom Holden Media Relations
Email: tholden@hrtransit.org
Phone: (757) 222-6183

ADA and 504

See our ADA page for contact information and details about the Americans with Disabilities Act.

Title VI

See our Title VI page for contact information and complete details.