TSA has extended face mask requirement on all modes of public transit through September 13
For updates on HRT service, please click here.

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Sunday, June 27, 2021 @ 12:00am
Route 110: Orcutt and Mercury New Stops

Starting on Sunday, June 27, 2021, the Route 110 will service new stops at the intersection of Orcutt Avenue and Mercury Boulevard.

Sunday, June 27, 2021 @ 12:00am
Route 57: Camelot Subdivision New Stop

Starting on Sunday, June 27, 2021, the Route 57 will begin servicing a new stop: 0632 Camelot & Sir Galahad in the Camelot Subdivision.

Monday, June 21, 2021 @ 12:00am
Route 114: Stop Service Adjustment

Starting on Monday, June 21, 2021, the Route 114 will service the following stops on its outbound trips:

2082- 79th & Roanoke
2083- 79th & Orcutt

Thursday, May 13, 2021 @ 12:00am
TSA has extended face mask requirement on all modes of public transit through September 13

Effective May 13, 2021, the Centers for Disease Control (CDC) extended its requirement that all passengers wear a face mask on all modes of public transit and in transit centers regardless of vaccination status.  The Transportation Security Administration (TSA), has extended the federal mandate through September 13, 2021.

Persons must wear properly fitted masks over their mouth and nose. Face shields and goggles may be worn to supplement a mask, but a mask is required. Scarves, ski mask, balaclavas, bandanas, shirt, or sweater collars pulled over the mouth, masks made of loosely woven fabric, masks containing slits, exhalation valves, or masks that do not fit properly are not permitted as substitutes.

Passengers who do not comply with this order will be denied entry to HRT facilities and the use of HRT modes of transit.

Passengers claiming exemption from the mask requirement because of a qualifying medical condition are required to present, upon request, an HRT Medical Exemption Card.

If you choose to apply for a medical exemption card, call ADA-Ride at 1-877-232-7433You will need to have your licensed healthcare professional complete a form and submit it to ADA-Ride.

You will be issued a confirmation number by ADA-Ride once the data required for your application has been entered. A temporary Medical Exemption Card with the confirmation number will be mailed to you. The temporary Medical Exemption Card will enable you to ride on HRT vehicles or enter HRT facilities for 20 days, or until you have been issued your official Medical Exemption Card…whichever occurs first.

If approved, you will be contacted by HRT’s Customer Relations Division for an appointment to pick up your official Medical Exemption Card from one of the four transit centers within 10 business days (M-F).

When boarding or upon request, you must show your Medical Exemption Card to the HRT representative along with a photo ID with the same name displayed on the card.

Thursday, June 17, 2021 @ 12:00am
Waterside and Commercial: Temporary Stop Discontinuation

Due to utility work, the stop 0008 Waterside & Commercial cannot be serviced until further notice. Passengers needing to board/alight the Routes 6, 45, 960, and 961 will need to go to stop 0006 Saint Paul’s & Plume across from the Civic Plaza Light Rail Station.

Tuesday, June 22, 2021 @ 1:00pm
Public Meeting: MAX Routes 960 and 961 Proposed Fare Reduction

Hampton Roads Transit will be conducting a series of public meetings for a proposed fare reduction on the MAX Routes 960 and 961. Meetings will be held at the following times and locations:

June 22, 2021: 1:00 pm – 3:00 pm – Hampton Transit Center – 2 West Pembroke  Avenue, Hampton, VA
June 24, 2021: 7:30 am – 9:30 am – Downtown Norfolk Transit Center – 434 St Pauls Blvd, Norfolk, VA 

Thursday, June 3, 2021 @ 6:00am
Route 1: Granby Street Bridge Construction

Due to ongoing construction near the Granby Street Bridge, the Route1 bus stop at Granby & 42nd (0024) will not be serviced until further notice. Passengers needing to board/alight the Route 1 should go to Granby & Delaware (0023).

Sunday, May 9, 2021 @ 4:00am
Service Reliability Plan – Please Read

Beginning Sunday, May 9, Hampton Roads Transit will start operating a scaled-down version of its normal bus service to enhance overall transit reliability as the impacts of the COVID-19 public health emergency are still being felt. The Service Reliability Plan will be in place until at least July 1, with bus frequencies ranging from 30 to 60 minutes on most routes. Major employment centers throughout the region will continue to be served.

Most routes in Norfolk, Virginia Beach, Portsmouth, and Chesapeake, will operate in accordance with an adjusted Saturday schedule, Monday through Saturday. Most routes in Newport News and Hampton will operate in accordance with a Sunday schedule seven days a week.

The Tide light rail will run on a 15-minute service frequency, Monday through Saturday, until 9:30 p.m. Afterward, the trains will run on 30-minute frequency.

There is no change to the Sunday schedule for buses or light rail, and there is no change to any schedules on HRT’s Elizabeth River Ferry that connects commuters to destinations between the downtown areas of Norfolk and Portsmouth.

Please plan ahead!  Check your route schedule by going to gohrt.com or by calling 757-222-6100.

In accordance with the CDC order (federal law), all individuals are required to wear face masks while onboard any form of public transit or while inside a public transit facility.

Monday, April 5, 2021 @ 12:00am
Routes 2, 23, and 44: Redgate Avenue Closure Detour

Due to closure of Redgate Avenue between Hampton Boulevard and Colley Avenue, the Routes 2, 23, and 44 will detour until further notice .

Stops Missed 
5779 Redgate & Children’s Way
0432 Colley & Raleigh

Route 2 (Outbound Only)

5767 Colley & Fairfax

Route 2 (Outbound Only) and Route 23
Fort Norfolk Station (Customers are advised to use the temporary stop at Colley Avenue & Southampton Avenue)

0272 Redgate & Colley
0273 Colley & Raleigh

Route 2:

Outbound starting from Downtown Norfolk Transit Center
Via Fairfax Street
R-Colley Avenue
L-Brambleton Avenue
R-2nd Street
R-Front Street
R-Colley Avenue
L-Brambleton Avenue
Over regular route
Inbound Leaving Navy Exchange
Via Hampton Boulevard
L-Colley Avenue
L-Olney Road
L-Fairfax Avenue
R-Colley Avenue
L-Brambleton Avenue
R-2nd Street
Over regular route.

Route 44:
Outbound Leaving Norfolk General
Via Olney Road
L-Fairfax Avenue
R-Colley Avenue
R-Brambleton Avenue
Take exit ramp into the Midtown Tunnel
Over regular route
Inbound Leaving Jolliff Road
Via Martin Luther King Boulevard
L-Colley Avenue
L-Olney Road
L-Fairfax Avenue
L-Brambleton Avenue
Over regular route

Wednesday, January 27, 2021 @ 12:00am
Route 105: Hampton Avenue Detour

Route 105 will be on detour due to construction, located on Hampton Avenue and Oak Avenue, until further notice. Customers needing to board/align this route will need to go to the stops at Roanoke Avenue and 20th Street.

Inbound Via Hampton Avenue:
R- Chestnut Avenue

L- 20th Street

R- Hampton Avenue

Regular Route

Stops Missed:
2523- Hampton & Oak

Outbound Via Hampton Avenue:
L- 20th Street

R- Chestnut Avenue

L- Hampton Avenue

Regular Route

Stops Missed:
2542- Hampton & Oak
2543- Hampton & Chestnut

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