Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Saturday, November 30, 2024 @ 12:00am
Route 18: Kimball Terrace Detour

Starting November 30, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 outbound will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0628 KIMBALL & MAJESTIC
0629 KIMBALL & BALLENTINE

Sunday, December 1, 2024 @ 12:00am
Route 961: Temporary Detour

On Sunday, December 1, 2024, due to road construction and traffic concerns, the Route 961 going to Norfolk will detour via Emancipation Dr. to the Hampton Roads Bridge Tunnel. Also, stop # 5463 (Martin Luther King Jr. Blvd & Shelter) currently serviced by the Route 115 will now also be serviced by the 961 going to Norfolk.

Wednesday, October 9, 2024 @ 12:00am
Route 18: Ballentine Boulevard Detour

Starting Wednesday, October 9, 2024, Ballentine Blvd. is blocked between Princess Anne Rd. and Hanbury St. due to construction. The Route 18 will detour until further notice.
Outbound
Via Ballentine Blvd
(R) S. Cape Henry Ave .
(L) Grandy Ave.
(R) Dana St.
(L) Cromwell Rd.
(L) Hanbury St.
Regular Route

Stops Missed
1000 BALLENTINE & TARRANT
2989 BALLENTINE & DANA
1001 BALLENTINE & TAIT
1003 BALLENTINE & PETERSON

Inbound
Via Ballentine Boulevard
(L) Peterson Ave.
(R) Cromwell
(R) Dana St.
(L) Grandy Ave
(R) S Cape Henry Ave
(L) Ballentine Blvd.
Regular Route

Stops Missed
0988 BALLENTINE & PETERSON
0990 BALLENTINE & TAIT
2998 BALLENTINE & MCLEMORE
0992 BALLENTINE & TARRANT

Monday, August 26, 2024 @ 12:00am
Route 104- Stop Service Adjustment

Due to ongoing construction, the Route 104 will not be able to service the inbound stop 2463 28th & Orcutt until further notice. Customers needing to board/disembark this route towards the Newport News Transit Center will need to go to the temporary stop in front of the Whitaker Place Apartments.

Monday, August 5, 2024 @ 12:00am
Route 961: Eastbound I-64 Ramp Closure

The entrance ramp to eastbound I-64 on Settlers Landing Road will be closed Monday – Friday, 3:00 PM until 6:00 PM. During this time, the Route 961 from Hampton to the Norfolk Transit Center will detour and will be unable to service Eaton Street and Settlers Landing Road. Passengers in the Hampton University and Hampton VA Medical Center area will need to take the Route 115 or Route 961 back to the Hampton Transit Center from stop 3002 SETTLERS LANDING & HAMPTON HARBOR (across from Wendy’s). Passengers on Eaton Street must go to the Hampton Transit Center.

Stops Missed
2217 PEMBROKE & WINE
2091 EATON & MILL POINT
9387 SETTLERS LANDING & HAMPTON HARBOR

Tuesday, July 30, 2024 @ 12:00am
Route 20: Laskin Road Stop Service Adjustment

Due to construction, the stops at Laskin & Hilltop (1106)  and  Laskin & Victor (1107) cannot be serviced for the inbound Route 20. Until further notice, customers will need to board/alight at Laskin & Regency (1108) in front of Dollar Bank.

Sunday, June 2, 2024 @ 12:00am
Route 104: 30th Street Realignment

On Sunday, June 2, 2024, the City of Newport News will begin construction on a new school in Newsome Park. This will result in a permanent closure of 30th Street between Wickham Avenue and Orcutt Avenue. The route 104 will be realigned, and outbound stops will be removed from the area surrounding the Doris Miller Community Center. Customers needing to board/disembark the route will need to do so at 2407 CHESTNUT & 33RD or at one of the newly added stops.

Stops Removed 
2400 WICKHAM & 26TH
2401 WICKHAM & 28TH
2403 30TH & ORCUTT
2404 30TH & ROANOKE
2460 30TH & CHESTNUT

Stops Added
2007 25TH & WICKHAM (Current Route 101 stop)
2009 25TH & ROANOKE (Current Route 101 stop)

CHESTNUT & 30TH (Temporary Stop)

Sunday, May 21, 2023 @ 12:00am
Customer Service Call Center Sunday Closures

Due to special circumstances, the Customer Service Call Center will be closed on Sundays, starting May 21, 2023, until further notice. Route information and schedules will still be available via the automated phone system as well as online at gohrt.com.

Thursday, January 13, 2022 @ 12:00am
Route 20: First Colonial & Laskin Construction Detour

Due to construction equipment blocking the Eastbound service lane on Laskin Road, buses will not be able to service stop 1085 First Colonial & Laskin. Passengers needing to board/alight the Route 20 must go to stop 1086 First Colonial & Donna

Outbound

Via Laskin Road to Oceanfront

R- Village Drive

L- Donna Drive

R- First Colonial Road

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