Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Thursday, June 13, 2024 @ 12:00am
Newport News Transit Center Information Booth Early Closure

On Thursday, June 13, 2024, the information booth at the Newport News Transit Center will close at 12 PM. Tickets may be purchased via the ticket vending machine in the lobby. Route information and schedules are always available online at or 757-222-6100.

Tuesday, June 18, 2024 @ 12:00am
Norfolk Corporate 5K

Due to the Norfolk Corporate 5K, from 6:00 PM until approximately 9:00 PM, the Routes 6, 8, 45, and 961 will detour.  These routes will not service the MacArthur Light Rail Station, Waterside, or the Civic Plaza Light Rail Station. Customers are advised to board/disembark at the Downtown Norfolk Transit Center. Customers are also advised to expect minor delays with The Tide light rail due to congestion.

Stops Missed

Monday, June 10, 2024 @ 12:00am
18th Street Administrative Building Lobby: ID Card Machine Unavailable

The identification card machine at the 18th Street Administrative Building Lobby is temporarily unavailable until further notice.

Wednesday, June 19, 2024 @ 5:00am
Juneteenth Holiday

On the Juneteenth holiday, Wednesday, June 19, 2024, all Hampton Roads Transit fixed route services (bus, light rail, ferry) and paratransit will be free. Bus and light rail services will operate on their Saturday schedule. The ferry will operate on its regular weekday schedule. Transit center information booths and public access to all administrative facilities (ID badge, Lost & Found, etc.) will be closed. The Customer Service Call Center will be available from 9 AM – 4 PM.

Note: Customers are advised that work trips such as the Peninsula Commuter Service 400 series, 757 Express Routes 921, 964, 966, 967 and 972 do not run on Saturdays.

Sunday, June 2, 2024 @ 12:00am
Route 104: 30th Street Realignment

On Sunday, June 2, 2024, the City of Newport News will begin construction on a new school in Newsome Park. This will result in a permanent closure of 30th Street between Wickham Avenue and Orcutt Avenue. The route 104 will be realigned, and outbound stops will be removed from the area surrounding the Doris Miller Community Center. Customers needing to board/disembark the route will need to do so at 2407 CHESTNUT & 33RD or at one of the newly added stops.

Stops Removed 
2400 WICKHAM & 26TH
2401 WICKHAM & 28TH
2403 30TH & ORCUTT
2404 30TH & ROANOKE
2460 30TH & CHESTNUT

Stops Added
2007 25TH & WICKHAM (Current Route 101 stop)
2009 25TH & ROANOKE (Current Route 101 stop)

CHESTNUT & 30TH (Temporary Stop)

Friday, May 24, 2024 @ 12:00am
Elizabeth River Ferry Resumes Service to Waterside

Effective on Friday, May 24, 2024, the following route adjustments will be made to resume the regular ferry schedule:

  • The ferry will resume regular service to the Waterside and North Landing docks. One-way and round-trip fares for the ferry will no longer be honored on The Tide light rail. For ferry schedules, please visit
  • Ferry service for Norfolk Tides baseball home games will  return to operating from North Landing to Harbor Park. Service will start one hour before scheduled game times and operate until shortly after the game ends.
Thursday, May 16, 2024 @ 12:00am
Route 13: Stop Service Adjustment

Due to ongoing construction, the Route 13 inbound will be unable to service stop 0863 Campostella & Arlington until further notice.

Tuesday, May 14, 2024 @ 12:00am
Routes 30, 33, 35 and 960: Pacific Avenue & 30th Street Construction Detour

Due to construction on Pacific Ave, the Routes 30, 33, 35 and 960 will detour until further notice. Customers needing to board/alight at Pacific Ave & 30th Street, must do so at stop 1486 Pacific & 28th or stop 1282 Pacific & 26th.
Inbound 960 & Outbound 30, 33, 35

Stop Missed
5535 PACIFIC & 30TH

Inbound 33,35

Stop Missed
5718 PACIFIC & 30TH

Monday, May 13, 2024 @ 2:40pm
Route 964 Schedule Change

The Route 964 scheduled to depart from the North Yard at 2:40 PM, will now start at NNTC (Bay A-3) at 2:40 PM and then proceed to the North Yard.

Friday, March 29, 2024 @ 12:00am
Route 20: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 20 will be unable to service stop 1085 First Colonial Rd and Laskin Rd.  Until further notice, customers needing to board/alight the outbound Route 20 will have to do so at the bus shelter at stop 1086 First Colonial Rd and Donna Dr, adjacent to Target.

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