Customer Service Alerts

End of Summer Season Service

The upcoming Labor Day holiday on Monday, September 2 marks the final day for the summer season.  After Labor Day, VB Wave Route 30, 31, 35 will switch to a reduced post-season service until the end of September and the Elizabeth River Ferry will switch to its Winter Schedule.

Labor Day

On Labor Day, Hampton Roads Transit Bus and Light Rail services will operate on a Saturday schedule. The Ferry will operate on its Summer Weekday Schedule.

Transit Center Information Booths and administrative facilities will be closed.  The Customer Service Call Center will be available from 9:00 AM to 4:00 PM

The following departures/trips will be delayed, Tuesday, August 20, 2019:

Delayed Trips

The following departures/trips will not run today, Tuesday, August 20, 2019:

Cancelled Trips

October 2019 Service Changes

Southside

Route 2 
On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 10:00 am

Route 3 
Schedule changes to improve adherence. Service to the Navy Exchange Mall (NEX) will be provided hourly Monday – Saturday.

Route 15
Run time adjustments made to improve late night connections at Military Circle.

Route 23
Added one morning outbound and inbound trip to service IKEA before 7:30 am daily. Adjusted trips to improve transfer connections at Military Circle Mall.  On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 11:00 am.

Route 24  !NEW!
Daily service will be provided between Pembroke East and Robert Hall with a stop at Greenbrier Mall.  This route will provide service along the Witchduck and Kempsville Road corridors. Service will operate hourly Monday through Saturday, 7:00 am to 10:00 pm.  Peak period service will be provided Monday through Friday every 30-minutes, 7:00 am to 9:00 am and 4:00 pm to 6:00 pm. On Sunday, service will run hourly from 8:00 am to 7:00 pm.

Route 25
The timepoint at Sentara Leigh Memorial Hospital will be eliminated. This is a timekeeping adjustment only, the stop(s) at Sentara Leigh will still be serviced.

Route 44
Hourly service on Sunday will be added from 7:00 am – 7:00 pm.

Route 55
Run time adjusted from Greenbrier Mall to Christina Way to improve transfer connections at Robert Hall.

Ferry (Route 90)
Schedule changes.

Northside

Route 64
The 5:15 am trip that currently departs from NNTC destined for Smithfield Packing will now depart 6th Street and Ivy Avenue at 5:00 am and NNTC at 5:12 am, arriving at Smithfield Packing at approximately 5:50 am. A new trip will depart Smithfield Packing at 5:50 am and arrive at NNTC at 6:32 am.

Route 116
The 5:45 am trip leaving Riverside Medical Center will be rerouted to serve Canon.

Route 414
The 4:51 pm trip departing Oakland Industrial Park will be adjusted and a new trip will be created from Newport News Shipyard (North Gate) to NNTC to Patrick Henry Mall via Jefferson Avenue.

MAX

Routes 2 and 21: Hampton and Helmick New Stop

Sunday, August 25, 2019, the Routes 2 and 21 will begin servicing a new stop at  Hampton Blvd. & Helmick (5449) Street, for buses going towards Naval Station Norfolk.

Portsmouth Seawall ArtShow

On Saturday, August 24th, through Sunday August 25th, the City of Portsmouth will host the 2019 Seawall Art Show. As part of the festivities, the Elizabeth River Ferry will run 15 minute service starting at 10:00 am on Saturday and at noon on Sunday!

Route 18: Revised Kimball Terrace Detour

Due to construction on Kimball Terrace and Majestic Avenue, the Route 18 will not serve any part of Kimball Terrace or Grandy Village. Customers will need to go the Ballentine Light Rail Station to board/disembark.  The route will be on detour until further notice:

Outbound: 
Via Brambleton Ave
R – I-264 East Exit at Ballentine Blvd
L – Ballentine 
Regular Route

Inbound:
Via Ballentine to DNTC
Keep straight to Ballentine Blvd
R – I-264 West
R – Exit at Brambleton Ave
Regular route

Stops Missed:
0627 KIMBALL & FORBES

0628 KIMBALL & MAJESTIC

3026 KIMBALL & COURT

3027 KIMBALL & KIMBALL

3025 KIMBALL & WILEY

5971 WESTMINSTER & CHICK

3882 WESTMINSTER & BALLENTINE

3884 WESTMINSTER & CHICK

3030 KIMBALL & WILEY

3885 KIMBALL & KIMBALL

3847 KIMBALL & COURT

0630 KIMBALL & BALLENTINE

0699 KIMBALL & MAJESTIC

0700 KIMBALL & FORBES

Orcutt Avenue Construction Detour

Route 35: Fort Story Service Discontinuation

Effective immediately, the City of Virginia Beach has decided to discontinue service to Fort Story due to traffic safety concerns until further notice. The Route 35 will utilize Shore Drive. Passengers will need to go to stops (6097 ATLANTIC & 81st , 1264 ATLANTIC & 82ND, or 6095 FIRST LANDING ) in order to access the Route 35