Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Wednesday, August 5, 2020 @ 12:00am
The following trips will not run today, Wednesday August 5, 2020

Cancelled Trips

Route: 14

Outbound – Departure Time
ROBERT HALL & MILITARY 622a
Inbound – Departure Time
TCC CHESAPEAKE 717a
See Route 14

Route: 41

Outbound – Departure Time
COUNTY & COURT 603a
Inbound – Departure Time
VICTORY CROSSING 703a
See Route 41

Route: 106

Inbound – Departure Time
FORT EUSTIS 602a
See Route 106

Route: 108

Inbound – Departure Time
ELMHURST & WARWICK 555a
See Route 108

Route: 118

Outbound – Departure Time
HAMPTON TRANSIT CENTER 715a
Inbound – Departure Time
SEMPLE FARMS & COMMANDER SHEPPARD 615a
See Route 118
Monday, July 20, 2020 @ 5:00am
Route 960 : Baltic Avenue and 19th Street Construction

Due to construction at 19th Street and Baltic Avenue in Virginia Beach, the Route 960 will not be able to service the stops at the Virginia Beach Convention Center, 5693 PARKS & 19TH  and  5694 PARKS & 20TH. Customers should utilize the Arctic Avenue and 19th Street lineup until further notice.

Monday, August 3, 2020 @ 6:00am
Transit Center Information Booths Change of Hours

Effective Monday, August 3, 2020, the Customer Service information booth operating hours at the Hampton, Newport News and Downtown Norfolk Transit Centers will change temporarily for the month of August in accordance with the following schedule.

Monday – Friday
Downtown Norfolk Transit Center 7:00 AM – 3:00 PM
Hampton Transit Center 6:00 AM – 1:00 PM
Newport News Transit Center 6:00 AM – 2:00 PM
Sunday, July 19, 2020 @ 12:00am
Routes 2 and 23: Fort Norfolk Construction Detour

Starting Sunday, July 19, 2020, the Routes 2 and 23 will detour until further notice due to construction in the Fort Norfolk area. The stops (5191 Front & 3rd) and (1242 Woodis & Colley) will not be serviced during this time. Customers will need to board/alight these routes at stop (5744 Fort Norfolk Station).

Monday, July 6, 2020 @ 4:00am
Route 919 and 922 Service Suspension

Due to low ridership, service on MAX Routes 919 & 922 will be suspended until further notice. 

Monday, May 25, 2020 @ 12:00am
VB Wave Service Suspension

The VB Wave and Bayfront Shuttle services (Routes 30,31,and 35) scheduled to start Memorial Day have been suspended due to the Covid-19 virus.

Tuesday, April 28, 2020 @ 12:00am
Routes 105, 106 and 107: Jefferson Avenue Streetscape Project Detour

Due to ongoing streetscape and utility work along Jefferson Avenue between 25th and 13th Streets, Routes 106 and 107 will detour when departing Newport News Transit Center traveling towards Ivy Avenue & 6th Street. No bus stops will be serviced southbound on Jefferson Avenue between 25th Street and 13th Street until further notice. Route 106 and 107 passengers should board/alight at the bus stop at 25th & Jefferson (2004) and temporary bus stops at Madison Avenue & 23rd StreetMadison Avenue & Hampton Avenue,  Madison Avenue & 17th Street and 16th Street between Ivy Avenue and Ridley Circle

The Route 105 will also be affected by this road closure. Buses will not be able to turn on Jefferson and will utilize Madison Avenue to Hampton Avenue in both directions. Stops on the Inbound side being missed are: 2502 JEFFERSON & 25TH, 2504 HAMPTON & JEFFERSON ,2505 HAMPTON & MADISON. Passengers should board/alight at the inbound stop: 2506 HAMPTON & MARSHALL. Stops on the Outbound side being missed are:2554 HAMPTON & JEFFERSON    ,2556 JEFFERSON & 25TH. Passengers should board/alight at the outbound stop: 2553 HAMPTON & MADISON

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