Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, February 19, 2024 @ 12:00am
Route 29: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 29 will be unable to service stop 3790 Virginia Beach and First Colonial (adjacent to Wawa) until further notice. Customers needing to board/alight this route will need to go to stop 1086 First Colonial and Donna (adjacent to Target).

Wednesday, February 14, 2024 @ 12:00am
Norfolk Naval Base: Decatur Avenue Construction

Due to construction on Decatur Avenue in Naval Station Norfolk between Pier 9-14, the Hampton Roads Transit Base Express Blue Route will detour. Customers needing to board/alight this route will need to go to stops 3419 Decatur & Powhatan or 5087 Hughes & North Rodgers.

Stops Missed
3420 Decatur & Dillingham
3421 Decatur & Hull
3422 Decatur & Pier 12
5088 Hughes & Decatur

Sunday, March 3, 2024 @ 12:00am
Newport News One City Marathon

On Sunday, March 3, 2024, the City of Newport News will host the One City Marathon. To accommodate the change in traffic patterns, from 5:00 AM until approximately 3:00 PM the following routes will be on detour. Customers are advised to expect heavy delays and to plan accordingly.

101 INBOUND (to Hampton Transit)
Via 34th ST

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

I-664 N * Exit Jefferson Ave
R – Jefferson
L – 25th Street
Return to regular route

Stops Missed
2001 WASHINGTON & 29TH
2002 WASHINGTON & 26TH
2003 25TH & HUNTINGTON

101 OUTBOUND (to Newport News Transit)
Via 26th ST

R-Jefferson AVE
R- 40th Street
Take overpass right (Route 351)
L- Huntington St
R- 35th St into Newport News Transit

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Stops Missed
2176 26TH & WASHINGTON
2177 WASHINGTON & 29TH
2178 WASHINGTON & 32ND

103 OUTBOUND (to Newport News Transit)
Via 36th ST

R– Jefferson Ave
R – 40th St
Take Overpass (Route 351)
L – Huntington Ave
R – 35th St into NNTC **

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Stops Missed 
2378 JEFFERSON & 32ND
2380 JEFFERSON & 29TH
2177 WASHINGTON & 29TH
2178 WASHINGTON & 32ND

103 INBOUND (to Hampton Transit)
Via 34th ST

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

I-664 N * Slight right for Jefferson Ave Exit
Continue straight on 35th St
Return to Regular Route

Stops Missed 
2001 WASHINGTON & 29TH
2300 28TH & HUNTINGTON
2301 JEFFERSON & 28TH
2303 JEFFERSON & 32ND
2304 JEFFERSON & 35TH

104 INBOUND (to Newport News Transit)
Via 26th ST

R-Jefferson AVE
R- 40th Street
Take overpass right (Route 351)
L- Huntington St
R- 35th St into Newport News Transit

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Stops Missed
2176 26TH & WASHINGTON
2177 WASHINGTON & 29TH
2178 WASHINGTON & 32ND

104 OUTBOUND (to 81st & Orcutt)
Via 34th ST

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

I-664 N * Exit Jefferson Ave
R – Jefferson
L – 25th Street
Return to regular route

Stops Missed
2001 WASHINGTON & 29TH
2002 WASHINGTON & 26TH
2003 25TH & HUNTINGTON

105 OUTBOUND  (From 27th and Maple)
Via Jefferson AVE

R- 40th Street
Take overpass right (Route 351)
L- Huntington St
R- 35th St into Newport News Transit

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Service Newport News Transit and exit via 34th St
I-664 N * Exit Jefferson Ave
L- Jefferson Ave
R- 40th St
L – Madison
Regular route

Stops Missed
2176 26TH & WASHINGTON
2177 WASHINGTON & 29TH
2178 WASHINGTON & 32ND
2558 WASHINGTON & 37TH

105 INBOUND (to 27th and Maple)
Via 39th ST

L- Huntington Ave
R- 35th St to Newport News Transit

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Service Newport News Transit and exit via 34th St
I-664 N * Exit Jefferson Ave

R- Jefferson
Straight onto Regular Route

Stops Missed
2500 WASHINGTON & 37TH
2001 WASHINGTON & 29TH
2002 WASHINGTON & 26TH
2003 25TH & HUNTINGTON

106 and 107 OUTBOUND (from Newport News Transit)

Take 34th St to Warwick BLVD
L-Warwick BLVD
Onto Regular Route

Stops Missed
2558 WASHINGTON & 37TH
2608 WASHINGTON & 42ND
2610 WASHINGTON & 46TH
2611 WASHINGTON & 49TH

106 INBOUND (to Newport News Transit)
Via Fort Eustis BLVD

R-Jefferson AVE
R-Denbigh BLVD
L-Warwick BLVD
L-Oyster Point RD
R-Jefferson AVE
R-J Clyde Morris BLVD
R- Warwick
R- Nutmeg Quarter Place
L- Sweetbriar Dr.
L- Warwick
L- J Clyde Morris BLVD
R- Riverside Hospital
Service Riverside Hospital
R-Warwick BLVD
R-J Clyde Morris BLVD
R-Jefferson AVE
R-35th ST Bridge bear to the left
To Newport News Transit

Stops Missed
2719 WARWICK & LEES MILL
2720 WARWICK & WILLIAMSON
2721 WARWICK & WARWICK LANDING
2723 WARWICK & HICKORY POINT
2724 WARWICK & WOODHAVEN
2725 WARWICK & THORNCLIFF
2727 WARWICK & CHECED WAY
2728 WARWICK & CURTIS TIGNOR
2729 WARWICK & BEXLEY PARK
2809 WARWICK & BEECHMONT
2731 WARWICK & OLD COURTHOUSE
2732 WARWICK & ORIANA
2742 OYSTER POINT & WARWICK
2743 NETTLES & OYSTER POINT
2745 NETTLES & WENDWOOD
2746 NETTLES & CLAIBORNE
2747 NETTLES & SANDPEBBLE
2750 NETTLES & WARWICK
2751 WARWICK & TURLINGTON
2752 WARWICK & CULPEPPER
2754 WARWICK & WELLESLEY
3187 WARWICK & MINTON
2757 WARWICK & GLENDALE
2760 WARWICK & PRINCE DREW
2761 WARWICK & SWEETBRIAR
2763 WARWICK & MATTHEW
2765 WARWICK & COPELAND
6083 WARWICK & OLD HARPERSVILLE
2767 WARWICK & LOGAN
2768 WARWICK & NELSON
2770 WARWICK & JAMES RIVER
2771 WARWICK & RIDGEWAY
2772 WARWICK & JAMES RIVER
2774 WARWICK & BRANDON
2776 WARWICK & MAIN
2777 WARWICK & RALEIGH
2780 WARWICK & WOODFIN
2782 WARWICK & SOUTH
2784 WARWICK & HORNET
2089 WARWICK & 75TH
2785 WARWICK & 72ND
2787 HUNTINGTON & 68TH
2789 HUNTINGTON & 64TH
2791 HUNTINGTON & 59TH
2792 HUNTINGTON & 56TH
2794 50TH & HUNTINGTON
2795 WASHINGTON & 49TH
2797 WASHINGTON & 46TH
2799 WASHINGTON & 41ST
2500 WASHINGTON & 37TH

107 INBOUND (to Newport News Transit)
Via Warwick Blvd

L-Oyster Point RD
R-Jefferson AVE
R-J Clyde Morris BLVD
R- Warwick
R- Nutmeg Quarter Place
L- Sweetbriar Dr.
L- Warwick
L- J Clyde Morris BLVD
R- Riverside Hospital
Service Riverside Hospital
R-Warwick BLVD
R-J Clyde Morris BLVD
R-Jefferson AVE
R-35th ST Bridge bear to the left
To Newport News Transit

Stops Missed
5400 WARWICK & WENDWOOD
2751 WARWICK & TURLINGTON
2752 WARWICK & CULPEPPER
2754 WARWICK & WELLESLEY
3187 WARWICK & MINTON
2757 WARWICK & GLENDALE
2760 WARWICK & PRINCE DREW
2761 WARWICK & SWEETBRIAR
2763 WARWICK & MATTHEW
2765 WARWICK & COPELAND
6083 WARWICK & OLD HARPERSVILLE
2767 WARWICK & LOGAN
2768 WARWICK & NELSON
2770 WARWICK & JAMES RIVER
2771 WARWICK & RIDGEWAY
2772 WARWICK & JAMES RIVER
2774 WARWICK & BRANDON
2776 WARWICK & MAIN
2777 WARWICK & RALEIGH
2780 WARWICK & WOODFIN
2782 WARWICK & SOUTH
2784 WARWICK & HORNET
2089 WARWICK & 75TH
2785 WARWICK & 72ND
2787 HUNTINGTON & 68TH
2789 HUNTINGTON & 64TH
2791 HUNTINGTON & 59TH
2792 HUNTINGTON & 56TH
2794 50TH & HUNTINGTON
2795 WASHINGTON & 49TH
2797 WASHINGTON & 46TH
2799 WASHINGTON & 41ST
2500 WASHINGTON & 37TH

108 INBOUND (to Patrick Henry Mall)
Via Warwick BLVD

L-Fort Eustis BLVD
R-Jefferson AVE
R-Denbigh BLVD
L-Warwick BLVD
L-Bland BLVD
Onto Regular Route

Stops Missed
2719 WARWICK & LEES MILL
2720 WARWICK & WILLIAMSON
2721 WARWICK & WARWICK LANDING
2723 WARWICK & HICKORY POINT
2724 WARWICK & WOODHAVEN
2725 WARWICK & THORNCLIFF
2727 WARWICK & CHECED WAY
2728 WARWICK & CURTIS TIGNOR
2729 WARWICK & BEXLEY PARK
2809 WARWICK & BEECHMONT
2731 WARWICK & OLD COURTHOUSE
2732 WARWICK & ORIANA

108 OUTBOUND (to Lee Hall)
* No stops missed *

Route 112 OUTBOUND (From 6th & Ivy)
Via Jefferson Ave

R- 40th Street
Take overpass right (Route 351)
L- Huntington St
R- 35th St into Newport News Transit

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***

Stops Missed
2176 26TH & WASHINGTON
2177 WASHINGTON & 29TH
2178 WASHINGTON & 32ND

112 INBOUND (to 6th & Ivy)
Via 34th ST

***Buses will have to wait for Patrol Officer at Washington Ave directing traffic to cross***
Leaving Newport News Transit
I-664 N * Exit Jefferson Ave
R – Jefferson
Regular route

Stops Missed
2001 WASHINGTON & 29TH
2002 WASHINGTON & 26TH
2003 25TH & HUNTINGTON

Route 114 OUTBOUND (To 81st & Orcutt/73rd St)
Via Mercury Blvd

L – River Rd
L – 75th St
L – Warwick Blvd onto regular route

*Warwick and 73rd will be inaccessible due to race. This location will be blocked.*
*Buses will start Inbound trip from 75th St*

Stop Missed 
2090 73RD & WARWICK

Stops Missed
2090 73RD & WARWICK
2100 73RD & BELVEDERE

Saturday, March 2, 2024 @ 12:00am
Newport News One City Marathon: Maritime 5K/Mile Fun Run

On Saturday, March 2, 2024, the City of Newport News will host the Maritime 5k/Mile Fun Run as part of the One City Marathon weekend events. The Route 111 will detour, 7:00AM – 10:30AM, due to road closures around the City Center area of Newport News.

Outbound (To Mary Immaculate Hospital)
Via City Center Boulevard

L- Canon
Regular Route

Stops Missed
3260 CANON & BLUECRAB
3103 OMNI & ROCK LANDING
3361 ROCK LANDING & OMNI
3363 ROCK LANDING & BLUE CRAB
0823 CITY CENTER & ROCK LANDING
3364 CITY CENTER & CANON
Inbound (To Virginia Peninsula Community College)
Via Canon Boulevard

R- City Center
Regular Route

Stops Missed
3401 CITY CENTER & CANON
3388 ROCK LANDING & CITY CENTER
3390 ROCK LANDING & OMNI
3391 OMNI & ROCK LANDING
3392 CANON & TOWN CENTER
3393 CANON & BLUECRAB

Wednesday, January 24, 2024 @ 12:00am
Route 45: Effingham Underpass Construction

Due to construction on Effingham Street at the I-264 interchange, the Route 45 going to the Norfolk Transit Center will detour until further notice. Customers should also expect possible delays.

Inbound
Via Effingham Street to Norfolk Transit Center
R- Pavilion
R- Bart
Regular Route

Stops Missed
1636 EFFINGHAM & COUNTY
5553 COUNTY & WASHINGTON
5549 COUNTY & DINWIDDIE
5537 BART & COURT

Sunday, January 7, 2024 @ 12:00am
Route 18: Kimball Terrace Detour

(Update 1/5/24) As construction equipment is periodically blocking access for the Route 18, busses will begin the detour effective immediately. Customers are directed to board/disembark outside of the impacted area.

Starting Sunday, January 7, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
Inbound
Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Tuesday, July 18, 2023 @ 12:00am
Silverleaf Transit Center Temporary Closure

The Customer Service information booth and lobby of the Silverleaf Transit Center will be closed until further notice. Customers may still board/disembark buses at Silverleaf. Route and schedule information will be available at 757-222-6100 or online at gohrt.com.

Wednesday, December 20, 2023 @ 2:25pm
Norfolk State Light Rail Station Eastbound Elevator Out of Service

At the Norfolk State Light Rail Platform, the Eastbound elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the Westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Tuesday, November 21, 2023 @ 12:00am
Route 3: Lafayette & Lens Stop Service Adjustment

The Route 3 is unable to service stop 0376 Lafayette & Lens due to ongoing construction until further notice. A temporary stop will be placed at Lafayette & Argonne until the permanent stop can be relocated . Customers needing to board/alight the outbound Route 3 to Evelyn Butts will need to do so here.

Sunday, October 15, 2023 @ 12:00am
Downtown Portsmouth Lineup Relocation

Starting Sunday, October 15, 2023, the downtown Portsmouth lineup at County and Court will relocate to Crawford Street between Columbia Street and King Street (adjacent to the Portsmouth Civic Center) until further notice. This will affect the Routes 41, 43, 45, 47, 50, and 980.

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