Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, May 20, 2022 @ 12:00am
Transit Centers Early Closure

Due to excessive heat and AC maintenance issues, the transit center Customer Service Information Booths at the Newport News Transit Center, Hampton Transit Center, and Downtown Norfolk Transit Center will close at 10:00am daily until further notice.

Friday, May 20, 2022 @ 12:00am
Norfolk Bayou Boogaloo

The City of Norfolk is holding the Bayou Boogaloo Festival, May 20-22, 2022, at Town Point Park in Downtown Norfolk.   The Routes 645, & 960 will be affected and will not service the MacArthur Light Rail Station bus stop on City Hall Avenue during this event. All MacArthur Station passengers must board/disembark at the Route 8 bus stop 6094 BANK & PLUME located in front of the Fountain Park Garage. The routes will detour as follows:
Routes 6, 45, & 960

Outbound
Via St. Paul’s Boulevard
R – Main St.
R – Bank St.
Service stop at Bank & Plume
R – City Hall Ave.
Regular Route

Inbound
Via Market Street to Norfolk Transit
L – St. Paul’s Blvd.
R – Main St.
R – Bank St.
Service stop at Bank & Plume
R – City Hall Ave.
Regular Route

Stops Missed
0008 WATERSIDE & COMMERCIAL
6052 CITY HALL & BANK

Monday, May 30, 2022 @ 5:00am
Memorial Day

On Memorial Day, Hampton Roads Transit bus and light rail will operate on a Saturday schedule. The ferry will operate on its regular Summer weekday schedule.

Transit center information booths and administrative facilities (ID badge, Lost & Found, etc.) will be closed. Customer Service will be available via phone from 9:00 AM to 4:00 PM.

Saturday, May 28, 2022 @ 12:00am
Call Center Early Closure

On Saturday, May 28, 2022, Hampton Roads Transit Customer Service will be assisting with the Patriotic and Umoja Festivals. The Customer Service Call Center will be available from 7:00AM to 3:30PM. Route information and schedules are available via the automated phone system and online at gohrt.com.

Saturday, May 14, 2022 @ 2:09pm
Route 18 Revised Grandy Village Detour

Due to the shifting construction project on Kimball Terrace in Grandy Village,  the Route 18 will attempt to continue to detour as noted below. Customers should be aware that sudden blockages may occasionally prevent service.  As such, customers are strongly encouraged to board/disembark at Ballentine Roads Light Rail Station until further notice..

Outbound

Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
3026 KIMBALL & COURT
3027 KIMBALL & KIMBALL
Inbound

Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Sunday, May 15, 2022 @ 5:00am
May 2022 Service Changes
Northside

Hampton Roads Transit has started the process of restoring its pre-pandemic service. As part of the first phase of the process, the service span will be reinstated on all Northside routes. Service span refers to the length of coverage throughout the day. Northside routes will start earlier and run later, but still under the current hourly/bi-hourly service frequency.

Route 101 Kecoughtan Road
Service span improvement.

Route 103 Shell Road
Service span improvement.

Route 104 Marshall Avenue
Service span improvement.

Route 105 Briarfield Road
Service span improvement.

Route 106 Warwick Boulevard
Service span improvement.

Route 107 Denbigh Boulevard
Service span improvement.

Route 108 Bland Boulevard
Service span improvement.

Route 109 Pembroke Avenue
Service span improvement.

Route 110 Thomas Nelson
Service span improvement.

Route 111 Thomas Nelson/Patrick Henry Mall
Service span improvement.

Route 112 Jefferson Avenue
Run time adjustments.

Route 114 Mercury Boulevard
Service span improvement.

Route 115 Foxhill Road
Service span improvement.

Route 117 Phoebus
Service span improvement.

Route 118 Neil Armstrong (Magruder Boulevard)
Service span improvement.

Route 120 Mallory Street
Service span improvement.

Southside

Route 2 Hampton Boulevard

The detour on Route 2 through Fort Norfolk  via Colley Avenue to Redgate Avenue to Hampton Boulevard to the Brambleton Avenue bypass to the bus stop on Brambleton Avenue at Fort Norfolk will become the permanent route. Departing the Fort Norfolk bus stop on Brambleton Avenue right on 2nd Street to Front Street back to Colley Avenue will become the permanent route.  Click here for revised schedule.

Route 6 South Norfolk
Run time adjustments.

Route 13 Campostella Road
Run time adjustments.

Route 14 Battlefield Boulevard
Run time adjustments.

Route 15 Military Highway
Run time adjustments.

Route 23 Princess Anne Road

The detour on Route 23 through Fort Norfolk via Colley Avenue to Redgate Avenue to Hampton Boulevard to the Brambleton Avenue bypass to the bus stop on Brambleton Avenue at Fort Norfolk will become the permanent route. Departing the Fort Norfolk bus stop on Brambleton Avenue right on 2nd Street to Front Street back to Colley Avenue will become the permanent route. Click here for revised schedule.

Route 58 Bainbridge Boulevard
The detour on Route 58 via Booker Street to Great Bridge Boulevard to Mains Creek Road to Mullen Road to Libertyville Road will become the permanent route.  Click here for revised schedule.

VB Wave

Routes 30 Atlantic Avenue, 31 Aquarium & Campground & 35 Bayfront Shuttle
Implement seasonal VB Wave service. No pre-season service will be provided on Route 30. Route 30 will operate via Atlantic Avenue to 25th Street to Pacific Avenue to 40th Street to Atlantic Avenue back to 3rd Street (Rudee Loop). Click here for schedule.
New! Route 34 Oceanfront Connector
Route 34 will provide service from Parks Avenue & 19th Street to Atlantic Avenue and 22nd Street via 19th Street, Birdneck Road and Virginia Beach Boulevard/17th Street. Route 34 will service the Convention Center, Virginia Beach Sports Center, Vibe Creative District and Atlantic Avenue between 17th and 22nd Streets. Service will operate on Saturday and Sunday only every 15-minutes from 8 am to midnight from May 15th – Neptune Festival. Click here for schedule.
Limited Stop Commuter Service
Route 960
Run time adjustments. Discontinue the 7:50 AM trip on Sunday.
Route 961
Reinstate service span. Service span refers to the length of coverage throughout the day. Route 961 will start earlier and run later, but still under the current hourly service frequency.
MAX
Route 972
Friday, May 13, 2022 @ 12:00am
Routes 1 and 3: Charlotte Street Closure

Charlotte Street in downtown Norfolk will be closed May 13 – 22, 2022, due to daily outdoor performances associated with the Virginia Arts Festival. The Routes 1 and 3 will detour during this timeframe. Customers needing to board/alight these routes must go to the Norfolk Transit Center .

Sunday, May 15, 2022 @ 12:00am
Route 23: Princess Anne and Monticello Construction Detour Update

The construction at the intersection of Monticello Avenue and Princess Anne Road has been completed. Starting Sunday, May 15, 2022, the Route 23 will resume regular route.

Monday, May 23, 2022 @ 12:00am
Hampton Transit Center Construction

Starting Monday, May 23, 2022, construction will begin at the Hampton Transit Center. The bus lineup for the transit center will be relocated to Franklin Street & West Pembroke Avenue until further notice. Customers will still be able to access the transit center building during the normal operational hours via the entrance on West Pembroke Avenue. Customers should expect possible delays.

Wednesday, July 7, 2021 @ 12:00am
Route 20: Laskin Road Stop Service Adjustment

Starting on Wednesday, July 7, 2021, the stop at Laskin & Hilltop (1106) will no longer be serviced. Passengers should board/alight at Laskin & Victor (1107) for the inbound Route 20.

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