Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, August 8, 2022 @ 12:00am
Hampton Transit Center Information Booth Early Closure

Due to special circumstances, the Customer Service Information Booth at the Hampton Transit Center will close at 1:00PM, Monday, August 8, 2022. Tickets can be purchased at the ticket vending machines, and route information/schedules are still available online at gohrt.com. 

Monday, August 15, 2022 @ 12:00am
Newport News Transit Center Reopening

Starting Monday, August 15, 2022, the lineup will return to the bus bays at the Newport News Transit Center. New layout is pictured below.

NNTC_BayMap

Monday, July 18, 2022 @ 12:00am
Route 20: Virginia Beach and Chapel Construction

Starting Monday, July 18, 2022, the City of Norfolk will be conducting pedestrian improvements on Virginia Beach Boulevard near Chapel Street. The Route 20 will be unable to service stops 1023 and 1156 Virginia Beach & Chapel. Temporary stops will be placed on Virginia Beach Boulevard between Chapel Street and Mission Street for the Route 20 inbound to the Norfolk Transit Center and between Chapel Street and Tidewater Drive for the Route 20 outbound to Arctic & 19th.

Tuesday, July 12, 2022 @ 7:00am
Victory Crossing Construction

Due to construction on Cavalier Boulevard, the Routes 41444550, and 57 are unable to provide service to Victory Crossing until further notice. The lineup for Victory Crossing will be moved to stop 1752 McLean & College in front of the Portsmouth TCC Campus.

Saturday, July 16, 2022 @ 12:00am
Route 34: Atlantic & 18th Stop Service Adjustment

Due to excessive nightly weekend traffic at the Virginia Beach Oceanfront, the Route 34 will no longer service stop 5792 Atlantic & 18th after 7:00PM, beginning Saturday, July 16, 2022. A temporary bus stop will be placed on Pacific Avenue (between 18th and 19th Streets, behind the Virginia Beach United Methodist Church)

Friday, June 10, 2022 @ 5:00am
Silverleaf Transit Center: Temporary Closure

Starting Friday, June 10, 2022, the Customer Service information booth and lobby of the Silverleaf Transit Center will be closed until further notice. Customers may still board/disembark buses at Silverleaf. Route and schedule information will be available at 757-222-6100 or online at gohrt.com.

Monday, May 23, 2022 @ 12:00am
Hampton Transit Center Construction

Starting Monday, May 23, 2022, construction will begin at the Hampton Transit Center. The bus lineup for the transit center will be relocated to Franklin Street & West Pembroke Avenue until further notice. Customers will still be able to access the transit center building during the normal operational hours via the entrance on West Pembroke Avenue. Customers should expect possible delays.

Wednesday, July 7, 2021 @ 12:00am
Route 20: Laskin Road Stop Service Adjustment

Starting on Wednesday, July 7, 2021, the stop at Laskin & Hilltop (1106) will no longer be serviced. Passengers should board/alight at Laskin & Victor (1107) for the inbound Route 20.

Monday, October 11, 2021 @ 12:00am
Newport News Transit Center Construction

Starting Monday, October 11, 2021, construction will begin at the Newport News Transit Center. The bus lineup for the transit center will be relocated for the duration of the four months of expected construction. The Routes 101, 103, 104, 105 106, 107 will line up on 35th Street (between Washington Ave. and West Ave.). The Routes 112 and 961 will line up on Washington Avenue (adjacent to the clocktower). The Route 112 outbound stops 2176 26TH & WASHINGTON, 2177 WASHINGTON & 29TH, 2178 WASHINGTON & 32ND will not be serviced during this construction. Customers needing to board/alight the Route 112 outbound in this area should go to the Newport News Transit Center via the Route 101 and 104.

The Routes 64, 121, 405, 414, 415, 430, 966, 967, and 972 will line up on Washington Ave. (between 37th and 38th St). Customers will still be able to access the transit center building during the normal operational hours via the entrance on 34th Street.


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