Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Sunday, November 15, 2020 @ 5:00am
November 2020 Service Changes

Southside

Route 2 Hampton Blvd.– Run time adjustments.

Route 11 Newport Ave.– Layover for each trip at Newport Avenue & Rhode Island will be eliminated.  Layover will occur at DNTC.

Route 14 Battlefield Blvd.– Service along Great Bridge Boulevard on Saturday will be discontinued.

Route 23 Princess Anne Rd.– Create a timepoint for IKEA.  Run time adjustments.

Route 33 General Booth Blvd.– Discontinue Sunday Service due to low ridership.

Route 57 Deep Creek– Discontinue service along King Arthur Dr., Aaron Dr., and Sir Galahad Dr. (the northern loop).  Maintain service via Camelot Blvd., L- Sir Galahad Dr., L- Guenevere Dr., L – King Arthur Dr., R – back to Camelot Blvd. (southern loop).

Northside

Route 64 Newport News/Smithfield– Adjust trips to Newport News Shipyard.

Route 101 Kecoughtan Rd.– Adjust afternoon trip from Newport News Shipyard.

Route 102 Queen St.– Discontinue Sunday service due to low ridership.

Route 103 Shell Rd.– Discontinue early trip to Newport News Shipyard.

Route 106 Warwick Blvd./Ft. Eustis– Route 106 will terminate at Newport News Transit Center and no longer provide service to Ivy Avenue and 6th Street.  Service to Ivy Avenue and 6th Street will be provided by Route 112.

Route 107 Denbigh Blvd./Patrick Henry Mall– Route 107 will terminate at Newport News Transit Center and no longer provide service to Ivy Avenue and 6th Street.  Service to Ivy Avenue and 6th Street will be provided by Route 112.

Route 111 Patrick Henry Mall/Thomas Nelson– Route 111 will no longer provide service to Thomas Nelson Community College on Sundays.  On Sundays, Route 111 will operate between Patrick Henry Mall and Berkley Village with a stop at Fishing Point transfer location.

Route 112 Jefferson Ave.– Route 112 will be extended from Newport News Transit Center to Ivy Avenue and 6th Street to cover service loss by Routes 106 and 107.

Route 116 Lee Hall/Patrick Henry Mall– Discontinue Sunday service due to low ridership.  Route 108 will provide service on Sunday between Lee Hall and Patrick Henry Mall via Warwick Blvd.

Route 121 Newport News/Williamsburg– Adjust trip to Newport News Shipyard.

Route 403 Buckroe Shopping Center– Adjust trip to Newport News Shipyard.

Route 405 NNTC/Buckroe Shopping Center– Adjust trips to/from Newport News Shipyard.

Route 430 Denbigh Fringe– Adjust trips to/from Newport News Shipyard.

MAX

Route 961 Norfolk/Hampton/Newport News– Adjust trips to/from Newport News Shipyard.

Route 966 Virginia Beach/Newport News– Adjust trips to/from Newport News Shipyard.

Route 967 Norfolk/Virginia Beach/Chesapeake/Newport News– Adjust trips to/from Newport News Shipyard.

Route 972 Virginia Beach/Newport News– Adjust trips to/from Newport News Shipyard.

Friday, October 16, 2020 @ 12:00am
Route 33: Elson Green and Upton Temporary Stop

Due to ongoing construction on Elson Green Avenue by the Red Mill Commons Shopping Center in Virginia Beach, the Route 33 is unable to service stop (0109 Elson Green & Upton) until further notice. For passengers traveling towards Tidewater Community College in Virginia Beach, a temporary stop has been placed closer to the Princess Anne Road intersection and entrance to Home Depot.

Tuesday, October 20, 2020 @ 5:00am
The Tide Light Rail October Service Interruption (Update)

Due to required maintenance, The Tide Light Rail will experience service interruptions during the month of October on the following dates:

Tuesday-Friday October 20-23, 2020 

The Tide will operate, 5:30 AM until 10:00 PM, daily. Shuttle service will not be provided after the last train departure at 10:00 PM.

Saturday-Sunday, October 24-25, 2020

The Tide will not operate. Temporary bus shuttles will provide service between stations. The shuttles will operate approximately every 30 minutes from 6:00 AM to midnight on Saturday, and 11:00 AM to 9:00 PM on Sunday.

Tuesday, November 3, 2020 @ 12:00am
Updated: HRT Will Not Collect Fares on Election Day

On Election Day, Tuesday, November 3, 2020, Hampton Roads Transit will not collect fares on its (bus, light rail, ferry and paratransit services) as a public service to the citizens in the region. The fares are being waived to give riders every opportunity to get to the polls to vote.

Hampton Roads Transit serves six cities in Hampton Roads. To find out what routes service your community, visit gohrt.com/routes/. To learn where local polling stations are, visit the Virginia Department of Elections here.

Tuesday, August 4, 2020 @ 12:00am
Routes 2 and 23: Fort Norfolk Construction Detour

Due to ongoing construction on Woodis Avenue in the Fort Norfolk area, the Routes 2 and 23 are detouring. Stop 1242 Woodis & Colley is not being serviced until further notice. Passengers needing these affected routes must go to stop 5744 at the Fort Norfolk light rail station

Sunday, October 18, 2020 @ 12:00am
Routes 22 and 27: Newtown and Virginia Beach Stop Relocation

Starting Sunday, October 18, 2020, the outbound stop for Routes 22 and 27, (5780 Newtown & Virginia Beach), will be relocated from its current location to just before the BB&T Bank at the Nexus Luxury Apartments

Sunday, October 18, 2020 @ 12:00am
Routes 64, 106, and 107: Ivy and 9th New Stop

Sunday, October 18, 2020, the Routes 64, 106, and 107 will begin servicing a new stop at Ivy Avenue and 9th Street in Newport News for buses going towards 6th and Ivy.

Friday, October 2, 2020 @ 12:00am
Routes 12 and 13: Wilson Construction Detour

Wilson Road is closed due to construction. The Routes 12 and 13 will detour until further notice.

Route 12

Outbound 

Via Liberty Street to TCC
R- Obendorfer
R- Berkley Ave Ext
L- Wilson Rd
Regular Route

Stops Missed
3829 LIBERTY & 20TH
0979 WILSON & WADE

Inbound

Via Wilson Road to Seaboard
R- Berkley Ave Ext
L- Obendorfer
L- Liberty St

Stops Missed
1244 WILSON & LANDSWORTH
0505 LIBERTY & POINDEXTER

Route 13

Inbound 

Via Seaboard and Liberty to Norfolk
R- Obendorfer
R- Berkley Ave Ext
Regular Route

Stops Missed
3829 LIBERTY & 20TH
0979 WILSON & WADE

Outbound

Via Berkley Avenue Extension to Seaboard
Straight Berkley Ave Ext
L- Obendorfer
L- Liberty St

Stops Missed
1244 WILSON & LANDSWORTH
0505 LIBERTY & POINDEXTER

Wednesday, September 23, 2020 @ 12:00am
Route 18: Updated Grandy Village Detour

Starting Monday, September 28, 2020, due the ongoing construction project on Kimball Terrace in Grandy Village, the Route 18 will utilize a new detour until further notice. No bus stops in Grandy Village will be accessible. Passengers will need to board/alight utilizing the temporary stop at Ballentine Boulevard and Stanhope Avenue. Customers should also expect possible delays.

Outbound

Via Brambleton Blvd to Hanbury:
(R) I-264 East- Exit at Ballentine Blvd
(R) Ballentine Blvd
(R) Westminster Ave
(L) Norchester
(L) Kimball Terrace
(L) Ballentine Ave
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
3026 KIMBALL & COURT
3027 KIMBALL & KIMBALL
3025 KIMBALL & WILEY
5971 WESTMINSTER & CHICK

Inbound

Via Ballentine Blvd to Downtown Norfolk:
(R) Westminster Ave
(L) Norchester
(L) Kimball Terrace
(L) Ballentine Blvd
(L) I-264 West-Exit at Brambleton Blvd
Regular Route

Stops Missed
3882 WESTMINSTER & BALLENTINE
3884 WESTMINSTER & CHICK
3030 KIMBALL & WILEY
3885 KIMBALL & KIMBALL
3847 KIMBALL & COURT
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Monday, September 28, 2020 @ 12:00am
Downtown Norfolk Transit Center: Information Booth Change of Hours

Starting Monday, September 28, 2020,  the hours of operation for the information booth at the Downtown Norfolk Transit Center will temporarily change to 7:00 AM – 3:00 PM, Monday – Friday, until further notice.Tickets can be purchased at Ticket Vending Machines and route information/schedules are still available via gohrt.com

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