Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, September 20, 2021 @ 5:00am
Hampton Transit Center Information Booth Early Closure

Due to special circumstances, the Hampton Transit Center Information Booth will close early at 1:00 PM on Monday, September 20 and on Tuesday, September 21. Tickets may be purchased at the ticket vending machines, and route information is available online at gohrt.com.

Monday, September 20, 2021 @ 5:00am
J Clyde Morris Construction Detour

Due to construction, the Routes 111, 414 as well as the 5:31 AM Route 112 work trip leaving Harpersville, will detour until further notice. Customers in the impacted area are advised to board/disembark at either Daphia & Saunders or the temporary sign(s) on Louise Dr. by the Point Plaza Suites.

Route 111 Outbound
(Via Saunders Rd.)

L – Harpersville Rd.
R – Louise Dr.
L – J. Clyde Morris Blvd.
Over Regular Route

Route 111 Inbound
(Via J. Clyde Morris Blvd.)

R – Louise Dr.
L – Harpersville Rd.
R – Saunders Rd.
Over Regular Route

Stops Missed
3146 Saunders & Harpersville
3147 Harpersville & Bayberry
3148 Harpersville & J Clyde Morris
3149 J Clyde Morris & Harpersville
3150 J Clyde & Traverse
3200 J Clyde Morris & Traverse
3201 J Clyde Morris & Harpersville
3203 Harpersville & Bayberry
3204 Harpersville & Saunders

Saturday, September 25, 2021 @ 8:00am
Neptune Festival : Grand Parade and 8K Detour

Due to the Neptune’s 8K Race on Atlantic Avenue, Saturday, September 25, 8:00AM-11:00AM, and the Neptune Festival Grand Parade on Atlantic Avenue, Saturday, September 25, 11:30AM-1:00PM, the Routes 31 and 35 will detour. The Route 30, during this time, will not begin service on Saturday until 2:00PM. The lineup for these routes at 3rd and Atlantic Ave will be moved to 19th and Arctic, until after 2:00PM. Due to increased traffic for the Neptune Festival September 24-26, 2021, oceanfront buses will also see delays.

Route 30

(No service until after 2:00PM)

Route 31

Outbound

(Via Arctic & 19th to General Booth/KOA)
L- Virginia Beach Blvd
R- Pacific
Regular Route

Stops Missed
5749 ATLANTIC & 3RD
5787 ATLANTIC & 4TH

Inbound

(Via Pacific to Arctic & 19th)
L- 20th
L- Arctic to Lineup

Stop Missed
5749 ATLANTIC & 3RD

Route 35

Outbound

(Via Arctic & 19th to Pleasure House)
L- Virginia Beach Blvd
L- Pacific
Regular Route

Stops Missed
5749 ATLANTIC & 3RD
5787 ATLANTIC & 4TH
1285 PACIFIC & 6TH
1286 PACIFIC & 11TH
1287 PACIFIC & 16TH

Inbound

(Via Pacific to Arctic & 19th)
R- 20th
L- Arctic to Lineup

Stops Missed
5536 PACIFIC & 11TH
5749 ATLANTIC & 3RD

Tuesday, September 7, 2021 @ 12:00am
High St Ferry Dock Reopening

The High Street Ferry dock, previously closed for maintenance, is open as of Tuesday, September 7, 2021. The Elizabeth River Ferry will resume its regular service to High Street.

Monday, August 30, 2021 @ 12:00am
NSU Light Rail Platform Painting

Starting Monday, August 30, 2021, regularly scheduled painting will begin on the NSU Light Rail platform. This painting will last until approximately Monday, September 20, 2021. Patrons will still be able to access the platform during this timeframe, but please adhere to posted signage.

Friday, August 20, 2021 @ 12:00am
TSA Extends Mask Requirement Through January 18, 2022

Effective Friday, August 20, 2021, the Transportation Security Administration (TSA), the federal mandate that requires passengers to wear a face mask on all modes of transit and in transit centers through January 18, 2022.

Persons must wear properly fitted masks over their mouth and nose. Face shields and goggles may be worn to supplement a mask, but a mask is required. Scarves, ski mask, balaclavas, bandanas, shirt, or sweater collars pulled over the mouth, masks made of loosely woven fabric, masks containing slits, exhalation valves, or masks that do not fit properly are not permitted as substitutes.

Passengers who do not comply with this order will be denied entry to HRT facilities and the use of HRT modes of transit.

Passengers claiming exemption from the mask requirement because of a qualifying medical condition are required to present, upon request, an HRT Medical Exemption Card.

If you choose to apply for a medical exemption card, call ADA-Ride at 1-877-232-7433You will need to have your licensed healthcare professional complete a form and submit it to ADA-Ride.

You will be issued a confirmation number by ADA-Ride once the data required for your application has been entered. A temporary Medical Exemption Card with the confirmation number will be mailed to you. The temporary Medical Exemption Card will enable you to ride on HRT vehicles or enter HRT facilities for 20 days, or until you have been issued your official Medical Exemption Card…whichever occurs first.

If approved, you will be contacted by HRT’s Customer Relations Division for an appointment to pick up your official Medical Exemption Card from one of the four transit centers within 10 business days (M-F).

When boarding or upon request, you must show your Medical Exemption Card to the HRT representative along with a photo ID with the same name displayed on the card.

Wednesday, August 11, 2021 @ 5:00am
Harbor Park “Bark in the Park”

Harbor Park and the Norfolk Tides will host the 2021 Bark in the Park on August 11, August 29, September 15 and October 3. Customers are reminded that only service animals or pets secured in a carrier are allowed in HRT vehicles (bus, light rail, ferry) and facilities. Carriers must be able to fit either on the passenger’s lap or in the space in front of their feet. Carriers cannot take up another seat or block aisleways.

As a reminder, a face mask is required on all transit modes and in all facilities. Full details are available at gohrt.com.

Friday, July 23, 2021 @ 6:00am
Route 20: Virginia Beach Boulevard Stop Service Adjustment

Starting on Friday, July 23, 2021, the stop at Virginia Beach & Reel (1137) will no longer be serviced. Passengers should board/alight at Virginia Beach & Fair Meadows (1136) or Virginia Beach & Land (1138) for the inbound Route 20.

Thursday, July 15, 2021 @ 12:00am
Route Delay/Cancellation Highlighting Availability

Due to special circumstances, route delay/cancellation highlighting on gohrt.com will be unavailable before 10:30AM, Monday – Friday. Delay information will still be available via the automated voice system or by speaking with a customer service representative (5 AM – 7 PM) at 757-222-6100.

Monday, July 5, 2021 @ 12:00am
Route 18: Updated Grandy Village Detour

Starting Monday, July 5, 2021, due to the ongoing construction project on Kimball Terrace in Grandy Village, the Route 18 will utilize a new detour until further notice. Additional temporary stops will also be placed on Wiley Drive near Apartment 612E and Apartment 700.
Outbound

Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
3026 KIMBALL & COURT
3027 KIMBALL & KIMBALL
Inbound

Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

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