Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, July 26, 2024 @ 12:00am
Hampton Transit Center Information Booth Early Closure

On Friday, July 26, 2024, the information booth at the Hampton Transit Center will close at 2:30 PM. Tickets may be purchased via the ticket vending machine in the lobby. Route information and schedules are always available online at gohrt.com or 757-222-6100.

Thursday, August 1, 2024 @ 10:00am
Customer Service Temporary Closure

On Thursday, August 1, transit center information booths and the lobbies of the administration offices will temporarily close from 10:00 AM until approximately 2:30 PM. The Customer Service Call Center will temporarily close from 10:45 AM until approximately 2:00 PM. Tickets may be purchased from the ticket vending machines in the transit center lobbies. Route information and schedules are available online at gohrt.com.

Saturday, August 3, 2024 @ 12:00am
Chesapeake Criterium Race

The City of Chesapeake will host the Criterium Bike Race on Saturday, August 3, 2024. The Routes 14 and 58 will not be able to service the Municipal Center stop 0834 Shea & Conquest between 7:00 AM – 4:00 PM. Customers needing to transfer between these routes should utilize stop 5903 Cedar & Holt.

Sunday, June 30, 2024 @ 12:00am
Update: Route 961- Stop Service Adjustment Postponed

The planned adjustments to the outbound Route 961 being rerouted down Emancipation Drive and Martin Luther King Jr. Boulevard for Sunday, June 30, 2024, have been postponed until further notice.

Sunday, June 2, 2024 @ 12:00am
Route 104: 30th Street Realignment

On Sunday, June 2, 2024, the City of Newport News will begin construction on a new school in Newsome Park. This will result in a permanent closure of 30th Street between Wickham Avenue and Orcutt Avenue. The route 104 will be realigned, and outbound stops will be removed from the area surrounding the Doris Miller Community Center. Customers needing to board/disembark the route will need to do so at 2407 CHESTNUT & 33RD or at one of the newly added stops.

Stops Removed 
2400 WICKHAM & 26TH
2401 WICKHAM & 28TH
2403 30TH & ORCUTT
2404 30TH & ROANOKE
2460 30TH & CHESTNUT

Stops Added
2007 25TH & WICKHAM (Current Route 101 stop)
2009 25TH & ROANOKE (Current Route 101 stop)

CHESTNUT & 30TH (Temporary Stop)

Thursday, May 16, 2024 @ 12:00am
Route 13: Stop Service Adjustment

Due to ongoing construction, the Route 13 inbound will be unable to service stop 0863 Campostella & Arlington until further notice.

Tuesday, May 14, 2024 @ 12:00am
Routes 30, 33, 35 and 960: Pacific Avenue & 30th Street Construction Detour

Due to construction on Pacific Ave, the Routes 30, 33, 35 and 960 will detour until further notice. Customers needing to board/alight at Pacific Ave & 30th Street, must do so at stop 1486 Pacific & 28th or stop 1282 Pacific & 26th.
Inbound 960 & Outbound 30, 33, 35

Stop Missed
5535 PACIFIC & 30TH

Inbound 33,35

Stop Missed
5718 PACIFIC & 30TH

Monday, May 13, 2024 @ 2:40pm
Route 964 Schedule Change

The Route 964 scheduled to depart from the North Yard at 2:40 PM, will now start at NNTC (Bay A-3) at 2:40 PM and then proceed to the North Yard.

Friday, March 29, 2024 @ 12:00am
Route 20: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 20 will be unable to service stop 1085 First Colonial Rd and Laskin Rd.  Until further notice, customers needing to board/alight the outbound Route 20 will have to do so at the bus shelter at stop 1086 First Colonial Rd and Donna Dr, adjacent to Target.

Thursday, March 28, 2024 @ 12:00am
Ride The Tide for Free on Norfolk Tides Home Game Nights

Hampton Roads Transit (HRT) and the Norfolk Tides have announced a new partnership for all home games at Harbor Park in 2024. For all home games of the season, Norfolk Tides fans can show their game ticket for that evening’s game for a free ride on The Tide light rail to and from the stadium.

The free rides are available two hours prior to and after the game and are valid for all scheduled home games listed on the Tides 2024 schedule. Fans can purchase game tickets at the Harbor Park box office or online at NorfolkTides.com/Tickets.

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