Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, April 10, 2020 @ 5:00am
HRT Temporarily Halts Fare Collection

The governing board of Hampton Roads Transit on Thursday agreed to stop collecting fares temporarily for HRT services effective Friday, April 10, 2020. Free fare service will continue until June, 10, 2020 unless modified or rescinded by the board.

The move is part of the continuing effort to limit social contact by allowing customers to forgo paying a fare, limit interaction with the operator, and avoid contact with the farebox, among the most touched objects in a transit bus.

During this period of no fare collection, HRT also is encouraging customers to board and exit at the rear of the bus, if they are able, while handicapped patrons and others requiring the bus to kneel for easy front access can still board at the front. HRT continues to encourage all residents to avoid unnecessary travel. If travel is necessary, the use of a face mask by all persons is encouraged for the safety of bus operators and other customers.

Customers with 7 or 30-day passes (activated prior to April 10, 2020) may request a pass replacement for the days lost, as appropriate. Pass replacement will not be provided if passes have been purchased, but not activated. Customers seeking replacement are directed to bring their activated ticket to their nearby transit center during normal business hours starting Wednesday, April 15, but no later than May 10, 2020 in order to receive their replacement.

Those customers who are unable to go to a transit center, should contact HRT Customer Relations at  757- 222- 6100, ask for  “Customer Relations” and provide the following:

1. Type of Fare Card
2. Date of Activation
3. Expiration Date
4. Fare Card Serial #
5. Phone Number

Friday, April 3, 2020 @ 2:00pm
Newport News Transit Center: Information Booth Early Closure

Due to special circumstances, the Information Booth at the Newport News Transit Center will close early daily at 2:00 PM,  April 3-10, 2020. Tickets may still be purchased via the Ticket Vending Machines and route information/schedules are still available via gohrt.com

Thursday, April 2, 2020 @ 4:53pm
Route 21 Frequency Increase – Essential Service Plan

Effective Thursday, April 2, 2020, the frequency of trips on the Route 21 will increase to 30-minute service during rush hours/peak periods only.  The Essential Service Plan has been modified to accommodate this change.

Thursday, April 2, 2020 @ 5:00am
Route 20 Service Frequency – Essential Service Plan

Effective Thursday, April 2, 2020, the frequency of trips on the Route 20 will increase to 30-minute service during rush hours/peak periods only.  The Essential Service Plan has been modified to accommodate this change.

Thursday, April 2, 2020 @ 12:00am
Route 45 Frequency Increase – Essential Service Plan

Effective Thursday, April 2, 2020, the frequency of trips on the Route 45 will increase to 30-minute service during rush hours/peak periods only.  The Essential Service Plan has been modified to accommodate this change.

Thursday, April 2, 2020 @ 5:15am
5:15 AM Trip on 103 Work Trip – Essential Service Plan

Effective Thursday, April 2, a Route 103 trip will depart the Hampton Transit Center at 5:15 AM (Monday – Friday only) to provide service to Newport News Shipbuilding via Victoria Blvd, Shell Road, and Pembroke Ave.  The Essential Service Plan will be modified to accommodate this trip.

Wednesday, April 1, 2020 @ 5:00am
Robert Hall Shuttle – Essential Service Plan

In order to provide service to and from Robert Hall during the activation of the Essential Service Plan, an hourly shuttle will be provided between Military Circle and Robert Hall (Route 15 Shuttle), and between Liberty & Seaboard and Robert Hall (Route 13 Shuttle).

Liberty & Seaboard – Robert Hall (Route 13 Shuttle)

The shuttle will operate Monday – Saturday. The shuttle will follow the Route 13 trip arrangement between Liberty & Seaboard and Robert Hall.

Military Circle – Robert Hall (Route 15 Shuttle)

The shuttle will operate Monday – Saturday. The shuttle will follow the Route 15 trip arrangement between Military Circle and Robert HallRoute 15 shuttle will operate only in the morning. For continued service in the afternoon between Robert Hall and Military Circle see the Route 15 schedule.

Tuesday, March 31, 2020 @ 5:00am
Coronavirus Response – Essential Service Plan

Effective Tuesday, March 31, 2020, HRT will begin an “Essential Service Plan” in response to the pandemic. Many routes have been temporarily suspended. We are trying to provide connections to every city and major activity center during the crisis. Routes will run on an hourly schedule except certain MAX and Peninsula Commuter routes unless they have been suspended. There will be no 15 or 30-minute bus service. In most cases routes will start later and end earlier.

PLEASE plan ahead. Check the Essential Service Plan by calling 757-222-6100. Your route may be affected. Maintain social distance and exit from the rear of the bus.

Essential Service Plan

Southside: (Norfolk, Virginia Beach, Portsmouth and Chesapeake)

Monday – Sunday (7 Days)

1 – Granby Street
2 – Hampton Blvd
3 – Chesapeake Blvd
4 – Church Street
6 – South Norfolk
8 – Tidewater Drive
11 – Colonial Avenue
13 – Campostella
15 – Military Hwy
20 – Virginia Beach Blvd
21 – Little Creek Rd.
23 – Princess Anne
24 – Witchduck Rd/Kempsville Rd
44 – Airline Blvd.
45 – Portsmouth Blvd
47 – High Street
50 – Deep Creek Blvd/Victory Crossing

Southside: (Norfolk, Virginia Beach, Portsmouth and Chesapeake)

Monday – Saturday (6 Days)

9 – Downtown Norfolk/Sewells Point Road
12 – South Norfolk/Indian River Rd.
14 – Battlefield Blvd – Chesapeake
25 – Princess Anne Rd. – Virginia Beach
27 – Newtown Rd./Northampton Blvd
29 – Pleasure House Rd./Lynnhaven Parkway
36 – Pembroke/Holland Road/TCC VB Campus
41 – Downtown Portsmouth/Craddock
43 – Downtown Portsmouth/Bart Street
57 – Chesapeake/Portsmouth

Northside: (Hampton and Newport News)

Monday – Sunday (7 Days):

101 – Kecoughtan Rd
102 – Queen Street
103 – Shell Road
104 – Newsome Park
105 – Briarfield Road
106 – Warwick Blvd
107 – Warwick/Denbigh Blvd
108 – Warwick/Lee Hall
109 – Buckroe
110 – Thomas Nelson Community College
111 – Jefferson/Riverside
112 – Jefferson Ave
114 – Mercury Blvd
115 – Fox Hill Rd.
116 – Jefferson/Lee Hall
117 – Phoebus
118 – Armistead Ave
120 – Mallory Street

Northside: (Hampton and Newport News)

This route will operate on normal schedule but will be closely monitored.

64 – Newport News/Smithfield

MAX Route

Monday – Sunday (7 Days)

 

960 – Norfolk/Virginia Beach
961 – Newport News/Hampton/Norfolk

Monday- Friday (5 Days)

These routes will continue to operate on their normal schedules, but will be closely monitored.

966 – Silverleaf/Newport News
967 – Virginia Beach/Newport News
972 – Virginia Beach/Newport News

Peninsula Commuter Routes (Series 400 Routes)

These routes will continue to operate on their normal schedules, but will be closely monitored.

403 – Buckroe Shopping Center
405 – NNTC / Buckroe
414 – NNTC / Jefferson / Oakland
415 – NNTC / Denbigh
430 – Denbigh Fringe

Tide Light Rail

Effective Tuesday, March 31, The Tide light rail will operate on 30-minute service Monday – Sunday, starting at 6:00 AM from Newtown and EVMC/Fort Norfolk Stations. The final departure from both stations will be at 8:30 PM.

Elizabeth River Ferry

Effective Wednesday, March 25, the Elizabeth River Ferry will end nightly service at 9:00 PM until further notice.

High Street: 

Last trip on Ferry 8:30 PM

North Landing:

Last trip on Ferry 8:35 PM

Waterside:  

Last trip on Ferry 8:45 PM  

Temporarily Suspended – No service will operate on the following routes:

5 – Willoughby/West Ocean View Ave
18 – Kimball Terrace/Ballentine Blvd.
22 – Newtown Rd./Haygood Rd.
26 – Lynnhaven Pkwy/S. Rosemont Rd.
33 – Princess Anne Rd./Atlantic Ave.
55 – Greenbrier Circulator
58 – South Norfolk / Bainbridge Boulevard
121 – Newport News/Williamsburg
919 – Silverleaf Park and Ride/Naval Station Norfolk
922 – Greenbrier Mall/Naval Station Norfolk

Wednesday, March 25, 2020 @ 9:00pm
Coronavirus: Ferry Service Schedule Adjustment

Due to the ongoing Coronavirus pandemic, effective Wednesday, March 25, the Elizabeth River Ferry will end nightly service at 9:00 PM until further notice.

High Street: 

Last trip on Ferry 8:30 PM

North Landing:

Last trip on Ferry 8:35 PM

Waterside:  

Last trip on Ferry 8:45 PM  

Monday, March 23, 2020 @ 12:00am
Route 23: IKEA Temporary Closure

Due to the ongoing Coronavirus issues, IKEA has  temporarily closed all stores in the United States The Route 23 will not service IKEA in Norfolk until further notice.

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