Christmas Holiday Service
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Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, December 3, 2021 @ 12:00am
Newport News Shipyard Holiday Closure

Due to the closure of the Huntington Ingalls Newport News Shipyard for the Christmas and New Year’s holidays, the Routes 403405415430966967 and 972 will not operate Wednesday, December 22, 2021, through Sunday, January 2, 2022. These affected routes will resume operation on Monday, January 3, 2022.

Friday, December 3, 2021 @ 1:43pm
TSA Extends Mask Requirement Through March 18, 2022

Effective Friday, December 3, 2021, the Transportation Security Administration (TSA), the federal mandate that requires passengers to wear a face mask on all modes of transit and in transit centers through March 18, 2022.

Persons must wear properly fitted masks over their mouth and nose. Face shields and goggles may be worn to supplement a mask, but a mask is required. Scarves, ski mask, balaclavas, bandanas, shirt, or sweater collars pulled over the mouth, masks made of loosely woven fabric, masks containing slits, exhalation valves, or masks that do not fit properly are no longer permitted as substitutes. Passengers who do not comply with this order will be denied entry to HRT facilities and the use of HRT modes of transit.

Passengers claiming exemption from the mask requirement because of a qualifying medical condition are required to present, upon request, an HRT Medical Exemption Card.

If you choose to apply for a medical exemption card, call ADA-Ride at 1-877-232-7433You will need to have your licensed healthcare professional complete a form and submit it to ADA-Ride. You will be issued a confirmation number by ADA-Ride once the data required for your application has been entered. A temporary Medical Exemption Card with the confirmation number will be mailed to you. The temporary Medical Exemption Card will enable you to ride on HRT vehicles or enter HRT facilities for 20 days, or until you have been issued your official Medical Exemption Card, whichever occurs first.

If approved, you will be contacted by HRT’s Customer Relations Division for an appointment to pick up your official Medical Exemption Card from one of the four transit centers within 10 business days (M-F).

When boarding or upon request, you must show your Medical Exemption Card to the HRT representative along with a photo ID with the same name displayed on the card.

Thursday, December 23, 2021 @ 5:00am
Christmas Holiday Service

On Thursday, December 23, 2021, all services (bus, light rail, ferry and paratransit) will operate on regular schedule. Transit center information booths and the Customer Service call center will operate on regular schedule. Public access to administrative facilities (Lost & Found, etc.) will be CLOSED.

On Christmas Eve, Friday, December 24, 2021, all services (bus, light rail, ferry and paratransit) will operate on regular schedule. Transit center information booths and administrative facilities will be CLOSED. The Customer Service call center will be available from 9:00 AM to 4:00 PM.

On Christmas, Saturday, December 25, 2021, bus, light rail, and paratransit will operate on a Sunday schedule, except for the MAX Route 960 and the ferry which will not operate. Administrative facilities, transit center information booths and the Customer Service Call Center will be CLOSED.

Sunday, December 12, 2021 @ 12:00am
Jefferson Ave Streetscape Detour Ending

The streetscape and utility work along Jefferson Avenue between 25th and 13th Street has largely been completed. As such, starting Sunday, December 12, 2021, service will resume along Jefferson Avenue for the Routes 64, 105, and 112. A temporary bus stop sign will be placed on Jefferson Avenue near 20th Street traveling northbound until the barricades are removed near bus stop # 2606. Normal service will resume for all other stops.

Tuesday, November 30, 2021 @ 12:00am
Silverleaf Transit Center: Temporary Closure

Due to special circumstances, starting Tuesday, November 30, 2021, the Silverleaf Transit Center will be closed until further notice. Route information and schedules will be available via

Monday, November 15, 2021 @ 12:00am
Route 41: Cradock Construction Detour

Due to construction on Afton Parkway in Cradock Square, the Route 41 will detour until further notice. Stops 9421 AFTON & FARRAGUT and 3109 AFTON & PROSPECT cannot be serviced. Customers must go to stop 1559 AFTON & BURTIS in order to board/alight this route.

Thursday, October 28, 2021 @ 12:00am
Route 23: Princess Anne and Monticello Construction Detour Revised

The Route 23 will detour due to construction at the intersection of Monticello & Princess Anne until further notice. Temporary stops will be placed at Monticello & 14th St. for both directions.


R – Church St
L – 18th St
L – Monticello Ave
R – Va. Beach Blvd
R – Llewellyn Ave
L – Princess Anne Rd
Regular route

Stop Missed:

1231 Princess Anne & Church

1232 Princess Anne & Armistead


L – Monticello Ave
R – 18th St
R – Church St
L – Princess Anne
Regular route

Stops Missed

1171 Princess Anne & Armistead

1173 Princess Anne & Church

Sunday, November 14, 2021 @ 5:00am
November 2021 Service Changes

On Sunday, November 14, the following changes will be implemented.

Route 6 South Norfolk: Schedule

Route 6 will be extended in Chesapeake to provide a one-seat ride between Summit Pointe in Chesapeake and downtown Norfolk.  Route 6 will no longer deviate onto State Street, Indian River Road, and Main Street, but will instead provide a more streamlined service via Liberty Street. Route 13 will replace Route 6 service along Campostella Road between Atlantic Avenue and Military Highway traveling to Robert Hall.

After serving Robert Hall, Route 6 will continue down Battlefield Blvd and terminate at Executive Boulevard and Eden Way (Summit Pointe).

Route 13 Campostella Road: Schedule

Route 13 will be realigned to operate via Liberty Street to Border Road to Stalham Road to Fireside Road to Wingfield Avenue to Parkside Drive to Campostella Road to Robert Hall. After serving Robert Hall, Route 13 will continue south on Battlefield Boulevard and terminate at Executive Boulevard and Eden Way (Summit Pointe).

Service along Bethel Road, Harling Drive, Mayon Drive and Wingfield Avenue will be eliminated to provide more streamlined service on Border Road.  Route 13 will replace service lost by Route 6 along Campostella Road between Atlantic Avenue and Military Highway traveling to Robert Hall.

Route 14 Battlefield Boulevard: Schedule

Route 14 is realigned to cover the eliminated Route 55. Route 14 will serve Robert Hall, Greenbrier Mall, Summit Pointe, and the Chesapeake Municipal Center. The current diversion to River Walk Parkway via Great Bridge Boulevard will be eliminated on Route 14; Great Bridge Boulevard will continue to have service via the realigned Route 58. After serving Robert Hall, Route 14 will serve Military Highway, Old Greenbrier Road, Greenbrier Parkway, Greenbrier Mall, Crossways Boulevard, Eden Way / Executive Boulevard, Volvo Parkway, and Battlefield Boulevard. Route 14 service on Battlefield Boulevard between Robert Hall and Volvo Parkway will be replaced with the extended Routes 6 and 13 service. On the southern end, Route 14 service will terminate at the Municipal Center; service to TCC Chesapeake and Walmart will be provided on the realigned Route 58.


Route 15 Military Highway: Schedule

All trips to Chesapeake will serve Robert Hall only. Route 15 will no longer serve Greenbrier Mall.

Route 20 Virginia Beach Boulevard: Schedule

Route 20 will be realigned to serve Newtown Road light rail station via Kempsville Road and Newtown Road instead of going up and down Kempsville Road in both directions.

Route 21 Little Creek Road: Schedule

Route 21 will be modified to operate through Naval Station Norfolk Monday through Friday during AM and PM peak hours only (6AM-9AM & 3PM-6PM).  

(Update 11/12/21) This change has been temporarily placed on hold until further notice. The Route 21 will continue providing service to the Naval Exchange Mall via Hampton Blvd.

Route 24 Kempsville Road: Schedule

Schedule adjustments

Route 55 Greenbrier Circulator

Route 55 will be eliminated. Its service will be covered by the realigned Route 14, providing more connections to other destinations within Chesapeake. Route 14 will serve Robert Hall, Greenbrier Mall, Summit Pointe, and the Chesapeake Municipal Center.

Route 58 Bainbridge Boulevard: Schedule

Route 58 will continue to serve Liberty Street and Seaboard Avenue, but rather than looping back to Robert Hall, Route 58 will instead continue onto Great Bridge Boulevard, serving the area eliminated from the realigned Route 14, and continue along Cedar Road to serve the Chesapeake Municipal Center, TCC Chesapeake, and Walmart.  Route 58 will not deviate onto River Walk Parkway like the current Route 14 does, but a new stop will be added at the western intersection of the two roads to serve the neighborhood & community center.


Route 108 Bland Boulevard: Schedule

Route 108 will be extended from Patrick Henry Mall to Fishing Point, Christopher Newport University and Riverside Regional Medical Center, providing service to areas along the southern portion of the eliminated Route 116 Monday through Friday


Route 111 Thomas Nelson: Schedule

Service will be extended up Jefferson Avenue to Denbigh Boulevard and terminate on Woodside Lane, covering a portion of the eliminated Route 116. On Sunday, Route 111 will operate the short turn between Denbigh (Woodside Lane) and Berkley Village.


Route 112 Jefferson Avenue: Schedule

Route 112 will be extended to Lee Hall to cover service loss by the elimination of Route 116.  With stops at Newport News Transit Center, Orcutt Avenue/81st Street, Fishing Point, and Patrick Henry Mall. Service to Lee Hall will be provided hourly Monday through Saturday.

Route 116 Patrick Henry/Lee Hall

Route 116 will be eliminated. The extended Route 108 will connect Patrick Henry, Fishing Point, Christopher Newport University and Riverside Monday through Friday.  Service on J. Clyde Morris Boulevard west of Jefferson Avenue will also be covered by Route 108. Route 111 will connect Denbigh (Woodside Lane), Patrick Henry and Fishing Point. Service along Jefferson Avenue to Lee Hall will be covered by Route 112.

MAX Route 960 Norfolk/Virginia Beach: Schedule

Route 960 will be realigned to serve Virginia Beach Town Center (Bus Stop # 1243, Columbus & Central Park) and provide service along Pacific Avenue to 32nd Street.  Route 960 fare will be lowered to that of regular fixed-route service.  Route 960 will be reclassified as Limited Stop Commuter Service

MAX Route 961 Norfolk/Hampton/Newport News: Schedule

Route 961 fare will be lowered to that of regular fixed-route service and the route will be reclassified as Limited Stop Commuter Service.

MAX Route 967 Norfolk/Chesapeake/Newport News: Schedule

The 6:08 am trip from Military Highway Light Rail Station to Newport News Shipyard will be eliminated due to low ridership.

New MAX Route 980 Norfolk/Chesapeake/Suffolk: Schedule

Route 980, will provide between Downtown Norfolk Transit Center and the Amazon facility in Chesapeake and Suffolk with stops at County Street and Victory Crossing in Portsmouth. Note: Although this route was scheduled to start Nov 14, it will be delayed until further notice.

Tuesday, October 12, 2021 @ 12:00am
Route 117: Martin Luther King Boulevard Daily Closure

Starting Monday, October 11, 2021, the Hampton VA Medical Center will be closing Martin Luther King Boulevard daily, 3:00PM-6:00PM, to conduct a 90 day traffic study. The Route 117 will detour during this time and will not be able to service stops in Phoebus. If in the affected area, customers must utilize the Route 120 from stop 3811 COUNTY & BOOKER  during this timeframe.

Inbound Stops Missed





Sunday, November 14, 2021 @ 12:00am
Route 961 Service Change and Fare Reduction

Effective November 14, as part of its conversion to a Limited Stop Commuter Service, the price for the Route 961 will be reduced to regular fare as of November 14, 2021:

Adult Single Trip $2.00
Go Pass 1 Day $4.50
Discounted Adult Single Trip $1.00
Discounted Go Pass 1 Day $2.25

With this change multi-day MAX pass users who ride only the 961 (or 960) are advised not to purchase MAX 30-Day after October 13, or 5-Day bundles after November 8, respectively.  Hampton Roads Transit will not exchange or refund any purchases.

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