Customer Service Alerts

Customer Service Temporary Closure

On Friday, October 25, bus services and transit centers will operate in accordance with their regular schedule.  However, the information booths located in the transit centers as well as Lost & Found will close from 11 AM until approximately 3 PM. Additionally, the Customer Service Call Center will close from noon until 2 PM.

Jefferson and 25th Stop Relocation

Starting  Sunday, October 20, 2019, the Southbound stop at Jefferson and 25th will be removed until further notice, due to construction on Jefferson Avenue in Newport News. Route 106 and 107 passengers should board/alight at the temporary at the temporary location on Jefferson Avenue between Hampton and 21st Street. Route 105 passengers heading Inbound should board/alight at stop (2504) HAMPTON & JEFFERSON.

Wicked 10K and Monster Mile

Virginia Beach is hosting the Annual Wicked 10K and Monster mile race on Saturday, October 26, 2019 at the Oceanfront. Due to road closures, the lineup at Arctic/19th will be relocated for the duration of the race. The Routes 20, 33, and 960 will lineup along the 300 block of 17th Street (Virginia Beach Blvd. across from Rite-Aid) between Arctic Ave. and Pacific Ave. Patrons are advised to board/disembark there. The routes will be detoured as follows:

Route 20

Outbound
Via: VB Blvd. – 17th St.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17^th St. between Arctic/Pacific.

Inbound
Via: VB Blvd. – 17th St.
R – Pacific Ave.
R – Norfolk Ave. (9th St.)
R – Mediterranean Ave.
L – Virginia Beach Blvd.

Stops Missed
6066 ARCTIC & 19TH
1096 ARCTIC & VIRGINIA BEACH

Route 33

Outbound
Via: Pacific Ave to 68th Street
L – Norfolk Ave.
R – Mediterranean Ave.
R – VB Blvd. – 17th St.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17th St. between Arctic/Pacific.
R – Pacific Ave.
R – Norfolk Ave.
R – Birdneck Rd.
R – Laskin Rd.-2nd Traffic Circle Exit-32^nd St.
L – Pacific Ave.

Stops Missed
1286 PACIFIC & 11TH
1287 PACIFIC & 16TH
6066 ARCTIC & 19TH
6066 ARCTIC & 19TH
9349 PACIFIC & 25TH1/2
1486 PACIFIC & 28TH
5535 PACIFIC & 30TH
9341 PACIFIC & LASKIN (NP)

Inbound
Via: Pacific Ave. to TCC Virginia Beach
R – 32nd St.
R – Laskin Rd.
L – Birdneck Rd.
L – VB Blvd.
Service temporary lineup along the 300 block of Virginia Beach Blvd./17^th St. between Arctic Ave. and Pacific Ave. R – Pacific Ave

Stops Missed
5718 PACIFIC & 30TH
1282 PACIFIC & 26TH
6066 ARCTIC & 19TH
6066 ARCTIC & 19TH
1096 ARCTIC & VIRGINIA BEACH

Route 960

Outbound
Via: I-264 East
R – Exit for Birdneck Rd. (exit 22)
R – Birdneck Rd.
L – Virginia Beach Blvd.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17^th St. between Arctic/Pacific.

Stops Missed
5694 PARKS & 20TH
6066 ARCTIC & 19TH

Inbound
Via: VB Blvd. – 17th St.
R – Pacific Ave.
R – Norfolk Ave. (9th St.)
R – Birdneck Rd.
R – Ramp to I-264 West

Stops Missed
6066 ARCTIC & 19TH
5693 PARKS & 19TH

Route 102: Marcella Road Detour

Due to an accident on Marcella Rd, the Route 102 stops  (5528 MEDICAL & MARCELLA) and (5527 MARCELLA & WILLIAMSBURG)  cannot be serviced until further notice. Passengers will need to utilize stop  (5530 MEDICAL & COLISEUM) to board/disembark the bus.

Route 12: Indian River and Sparrow Stop Relocation

Starting Monday, October 21, 2019, the Route 12 stop, (0764) at Indian River and Sparrow, will be relocated from its current location at the entrance to the Indian River Shopping Center to in front of the Popeye’s Chicken restaurant in the same shopping center.

Routes 919 and 922: Gilbert and 1st New Stops

Starting Monday, October 21, 2019, the Routes 919 and 922 will begin servicing new stops on Naval Station Norfolk. The new stops will be located at Gilbert and 1st Ave. Stop (8861), in front of Building R-50, and will be served by the morning trips. Stop (5300), across from Penn Hall, will be served by the afternoon trips.

October 2019 Service Changes

Southside

Route 2 
On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 10:00 am

Route 3 
Schedule changes to improve adherence. Service to the Navy Exchange Mall (NEX) will be provided hourly Monday – Saturday.

Route 15
Run time adjustments made to improve late night connections at Military Circle.

Route 23
Added one morning outbound and inbound trip to service IKEA before 7:30 am daily. Adjusted trips to improve transfer connections at Military Circle Mall.  On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 11:00 am.

Route 24  !NEW ROUTE!
Daily service will be provided between Pembroke East and Robert Hall with a stop at Greenbrier Mall.  This route will provide service along the Witchduck and Kempsville Road corridors. Service will operate hourly Monday through Saturday, 7:00 am to 10:00 pm.  Peak period service will be provided Monday through Friday every 30-minutes, 7:00 am to 9:00 am and 4:00 pm to 6:00 pm. On Sunday, service will run hourly from 8:00 am to 7:00 pm.

Route 25
The timepoint at Sentara Leigh Memorial Hospital will be eliminated. This is a timekeeping adjustment only, the stop(s) at Sentara Leigh will still be serviced.

Route 44
Hourly service on Sunday will be added from 7:00 am – 7:00 pm.

Route 55
Run time adjusted from Greenbrier Mall to Christina Way to improve transfer connections at Robert Hall.

Ferry (Route 90)
Schedule changes.

Northside

Route 64
The 5:15 am trip that currently departs from NNTC destined for Smithfield Packing will now depart 6th Street and Ivy Avenue at 5:00 am and NNTC at 5:12 am, arriving at Smithfield Packing at approximately 5:50 am. A new trip will depart Smithfield Packing at 5:50 am and arrive at NNTC at 6:32 am.

Route 116
The 5:45 am trip leaving Riverside Medical Center will be rerouted to serve Canon.

Route 414
The 4:51 pm trip departing Oakland Industrial Park will be adjusted and a new trip will be created from Newport News Shipyard (North Gate) to NNTC to Patrick Henry Mall via Jefferson Avenue.

MAX

Route 18: Revised Kimball Terrace Detour

Due to construction on Kimball Terrace and Majestic Avenue, the Route 18 will not serve any part of Kimball Terrace or Grandy Village. Customers will need to go the Ballentine Light Rail Station to board/disembark.  The route will be on detour until further notice:

Outbound: 
Via Brambleton Ave
R – I-264 East Exit at Ballentine Blvd
L – Ballentine 
Regular Route

Inbound:
Via Ballentine to DNTC
Keep straight to Ballentine Blvd
R – I-264 West
R – Exit at Brambleton Ave
Regular route

Stops Missed:
0627 KIMBALL & FORBES

0628 KIMBALL & MAJESTIC

3026 KIMBALL & COURT

3027 KIMBALL & KIMBALL

3025 KIMBALL & WILEY

5971 WESTMINSTER & CHICK

3882 WESTMINSTER & BALLENTINE

3884 WESTMINSTER & CHICK

3030 KIMBALL & WILEY

3885 KIMBALL & KIMBALL

3847 KIMBALL & COURT

0630 KIMBALL & BALLENTINE

0699 KIMBALL & MAJESTIC

0700 KIMBALL & FORBES

Orcutt Avenue Construction Detour

Route 117: Mallory and Williams Stop Closure

Starting Monday, April 22, 2019, the Route 117 stop, Mallory and Williams(2244), will not be serviced until further notice due to road construction along S. Mallory Street including replacement of existing concrete sidewalks at the bus stop. Passengers will need to board and alight at County & Booker (3811).