Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, February 15, 2021 @ 5:00am
George Washington Day

On George Washington Day, all HRT services (bus, MAX, light rail, ferry) will operate on their regular schedule. Transit Center information booths and public access to all administrative facilities (ID badge, Lost & Found, etc.) will be closed. The Customer Service Call Center will be available from 9 AM – 4 PM.

Monday, January 4, 2021 @ 12:00am
Downtown Norfolk Transit Center: Information Booth Change of Hours

Starting Monday, January 4, 2021, the information booth at the Downtown Norfolk Transit Center will resume regular hours, 7:00AM – 5:00PM,  Monday – Friday. Tickets may be purchased at Ticket Vending Machines and route information/schedules are still available via gohrt.com

Saturday, December 12, 2020 @ 12:00am
Route 103 Construction Detour

Due to ongoing construction, stops on the route 103 cannot be serviced. Stops missed are listed below:

Inbound:
2301 JEFFERSON & 28TH

Outbound:
2380 JEFFERSON & 29TH

Sunday, November 15, 2020 @ 5:00am
Updated Jefferson Avenue Streetscape Project Detour

Due to ongoing streetscape and utility work along Jefferson Avenue between 25th and 13th Streets, Route 64 and 112 will detour until further notice. Stop 2605 Ivy & 19th, and all stops on Jefferson Avenue, between 25th Street and 6th Street, will not be serviced until further notice. Route 64 and 112  passengers should board/disembark at bus stop 25th & Jefferson (2004) or the temporary bus stops at Madison Avenue & 23rd Street, Madison Avenue & Hampton Avenue, Madison Avenue & 17th Street

The Route 105 will also be affected by this road closure. Buses will not be able to turn on Jefferson and will utilize Madison Avenue to Hampton Avenue in both directions.  Customers traveling inbound (NNTC to 27th & Maple) are directed to board/disembark at Hampton and Marshall (2506). Customers travelling outbound ( 27th  & Maple to NNTC) are directed to board/disembark at Hampton and Madison (2553)  or the temporary bus stops at Madison Avenue & 25th Street and Madison Avenue & Hampton Avenue.

Tuesday, August 4, 2020 @ 12:00am
Routes 2 and 23: Fort Norfolk Construction Detour

Due to ongoing construction on Woodis Avenue in the Fort Norfolk area, the Routes 2 and 23 are detouring. Stop 1242 Woodis & Colley is not being serviced until further notice. Passengers needing these affected routes must go to stop 5744 at the Fort Norfolk light rail station

Friday, October 2, 2020 @ 12:00am
Routes 12 and 13: Wilson Construction Detour

Wilson Road is closed due to construction. The Routes 12 and 13 will detour until further notice.

Route 12

Outbound 

Via Liberty Street to TCC
R- Obendorfer
R- Berkley Ave Ext
L- Wilson Rd
Regular Route

Stops Missed
3829 LIBERTY & 20TH
0979 WILSON & WADE

Inbound

Via Wilson Road to Seaboard
R- Berkley Ave Ext
L- Obendorfer
L- Liberty St

Stops Missed
1244 WILSON & LANDSWORTH
0505 LIBERTY & POINDEXTER

Route 13

Inbound 

Via Seaboard and Liberty to Norfolk
R- Obendorfer
R- Berkley Ave Ext
Regular Route

Stops Missed
3829 LIBERTY & 20TH
0979 WILSON & WADE

Outbound

Via Berkley Avenue Extension to Seaboard
Straight Berkley Ave Ext
L- Obendorfer
L- Liberty St

Stops Missed
1244 WILSON & LANDSWORTH
0505 LIBERTY & POINDEXTER

Wednesday, September 23, 2020 @ 12:00am
Route 18: Updated Grandy Village Detour

Starting Monday, September 28, 2020, due the ongoing construction project on Kimball Terrace in Grandy Village, the Route 18 will utilize a new detour until further notice. No bus stops in Grandy Village will be accessible. Passengers will need to board/alight utilizing the temporary stop at Ballentine Boulevard and Stanhope Avenue. Customers should also expect possible delays.

Outbound

Via Brambleton Blvd to Hanbury:
(R) I-264 East- Exit at Ballentine Blvd
(R) Ballentine Blvd
(R) Westminster Ave
(L) Norchester
(L) Kimball Terrace
(L) Ballentine Ave
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
3026 KIMBALL & COURT
3027 KIMBALL & KIMBALL
3025 KIMBALL & WILEY
5971 WESTMINSTER & CHICK

Inbound

Via Ballentine Blvd to Downtown Norfolk:
(R) Westminster Ave
(L) Norchester
(L) Kimball Terrace
(L) Ballentine Blvd
(L) I-264 West-Exit at Brambleton Blvd
Regular Route

Stops Missed
3882 WESTMINSTER & BALLENTINE
3884 WESTMINSTER & CHICK
3030 KIMBALL & WILEY
3885 KIMBALL & KIMBALL
3847 KIMBALL & COURT
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Friday, September 11, 2020 @ 12:00am
Route 23: Princess Anne and Monticello Construction Detour

Route 23 will detour due to construction at the intersection of Monticello & Princess Anne until further notice. Temporary bus stops will be placed at Princess Anne & Salter Street

INBOUND:
L-Salter
R-E. Va. Beach Blvd.
R-Llewellyn
L-E. Princess Anne
Regular Route
Stop Missed:
1232 PRINCESS ANNE & ARMISTEAD

OUTBOUND:
R-Princess Anne
R-Llewellyn
L-Va. Beach Blvd.
L-Salter
R-Princess Anne
Regular Route

Stop Missed:
1171 PRINCESS ANNE & ARMISTEAD

Wednesday, March 20, 2019 @ 12:00am
Route 58: Libertyville and Bainbridge Closure

Due to major construction at the I-64 overpass at Libertyville Rd. and Bainbridge Blvd., the Route 58 will detour for approximately one year. Temporary stops will be added at Libertyville & Mullen and Great Bridge & Mains Creek. The Route 58 will be detoured as follows:

Outbound

to Robert Hall Blvd via Bainbridge Blvd:
L – Booker St.
R – Great Bridge Blvd.
R – Mains Creek Rd.
R – Mullen Rd.
R – Libertyville Rd.
L – Great Bridge Blvd.
R – Campostella Rd.
Regular Route

Stops Missed
1848 LIBERTYVILLE & WINDWARD
1849 LIBERTYVILLE & CHANNEL

Inbound

to Liberty & Seaboard via Campostella Rd.:
L – Great Bridge Blvd.
R – Mains Creek Rd.
R – Mullen Rd.
R – Libertyville Rd.
L – Great Bridge Blvd.
L – Booker St.
R – Bainbridge Blvd.
Regular Route

Stops Missed
1860 LIBERTYVILLE & CHANNEL

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