Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, January 27, 2020 @ 5:00am
High St Ferry Landing Temporary Closure

Starting on Monday, January 27, and continuing for approximately two weeks, the High Street Ferry dock will be closed due to construction. Customers using the ferry in Portmouth will have board/disembark  at the North Landing dock.

Tuesday, January 21, 2020 @ 12:00am
Route 960: Parks Avenue and 19th Street Construction

Due to construction at 19th Street and Parks Avenue in Virginia Beach, the Route 960 will not be able to service the stops at the Virginia Beach Convention Center, 5693 PARKS & 19TH  and  5694 PARKS & 20TH. Customers should utilize the Arctic Avenue and 19th Street lineup until further notice.

Monday, February 17, 2020 @ 5:00am
Washington’s Birthday

On George Washington’s Birthday, all HRT services (Bus, MAX, Light Rail, Ferry) will operate normally except for the military MAX routes 919 and 922. Service for the military MAX routes will resume on Tuesday, February 18, 2020. Transit Center information booths and public access to all administrative facilities (ID badge, Lost & Found, etc.) will be closed. The Customer Service Call Center will be available from 9 AM – 4 PM.

Monday, January 6, 2020 @ 12:00am
Military Base Traffic Delays

Expect delays during the morning rush starting Monday, January 6, 2020, due to international events. Anticipate heavier than normal traffic at entry control points to all military installations. All gates and available lanes will be open as usual. This will affect the Routes 1, 2, 3, 21, 22, 27, 29, 919, 922, and 961.

Sunday, December 1, 2019 @ 12:00am
Route 6 Service Change

Effective December 1, 2019, Route 6 will operate along Atlantic Avenue and discontinue service along Broad Street and Campostella Road between Broad Street and Atlantic Avenue/Battlefield Boulevard.  Passengers along Broad Street will be required to board/disembark Route 6 at Atlantic Avenue and Broad Street or board/disembark Route 13 at Campostella Road and Broad Street.

Friday, July 19, 2019 @ 12:00am
Route 18: Revised Kimball Terrace Detour

Due to construction on Kimball Terrace and Majestic Avenue, the Route 18 will not serve any part of Kimball Terrace or Grandy Village. Customers will need to go the Ballentine Light Rail Station to board/disembark.  The route will be on detour until further notice:

Outbound: 
Via Brambleton Ave
R – I-264 East Exit at Ballentine Blvd
L – Ballentine 
Regular Route

Inbound:
Via Ballentine to DNTC
Keep straight to Ballentine Blvd
R – I-264 West
R – Exit at Brambleton Ave
Regular route

Stops Missed:
0627 KIMBALL & FORBES

0628 KIMBALL & MAJESTIC

3026 KIMBALL & COURT

3027 KIMBALL & KIMBALL

3025 KIMBALL & WILEY

5971 WESTMINSTER & CHICK

3882 WESTMINSTER & BALLENTINE

3884 WESTMINSTER & CHICK

3030 KIMBALL & WILEY

3885 KIMBALL & KIMBALL

3847 KIMBALL & COURT

0630 KIMBALL & BALLENTINE

0699 KIMBALL & MAJESTIC

0700 KIMBALL & FORBES

Monday, April 22, 2019 @ 12:00am
Route 107: Denbigh Boulevard Bridge Replacement

Due to the Denbigh Boulevard Bridge Replacement between Warwick Boulevard and Jefferson Avenue in Newport News, effective April 22, 2019 the Route 107 bus stops at Denbigh & Pocahontas will not be serviced. Until further notice passengers will need to board/alight at stops 2684 and 2700 Denbigh and Deloice.

Wednesday, March 20, 2019 @ 12:00am
Route 58: Libertyville and Bainbridge Closure

Due to major construction at the I-64 overpass at Libertyville Rd. and Bainbridge Blvd., the Route 58 will detour for approximately one year. Temporary stops will be added at Libertyville & Mullen and Great Bridge & Mains Creek. The Route 58 will be detoured as follows:

Outbound

to Robert Hall Blvd via Bainbridge Blvd:
L – Booker St.
R – Great Bridge Blvd.
R – Mains Creek Rd.
R – Mullen Rd.
R – Libertyville Rd.
L – Great Bridge Blvd.
R – Campostella Rd.
Regular Route

Stops Missed
1848 LIBERTYVILLE & WINDWARD
1849 LIBERTYVILLE & CHANNEL

Inbound

to Liberty & Seaboard via Campostella Rd.:
L – Great Bridge Blvd.
R – Mains Creek Rd.
R – Mullen Rd.
R – Libertyville Rd.
L – Great Bridge Blvd.
L – Booker St.
R – Bainbridge Blvd.
Regular Route

Stops Missed
1860 LIBERTYVILLE & CHANNEL

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