Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, March 24, 2023 @ 12:00am
Newport News Transit Center Information Booth Temporary Closure

Due to special circumstances, the Newport News Transfer Center Information Booth will be closed on Friday, March 24, 2023. Tickets may be purchased via the ticket vending machine in the lobby. Route information and schedules are always available online at gohrt.com or 757-222-6100.

Saturday, April 1, 2023 @ 5:00am
Hampton Transit Center Reopening

Starting Saturday, April 1, 2023, the lineup will move from Franklin Street back to the bus bays at the Hampton Transit Center.

Monday, March 20, 2023 @ 12:00am
Norfolk State Light Rail Station Eastbound Elevator Out of Service

At the Norfolk State Light Rail Platform, the Eastbound elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the Westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Tuesday, March 7, 2023 @ 12:00am
Route 20: Pacific Avenue Construction Detour

Construction will close Southbound Pacific Avenue between 20th Street and 17th Street. The Inbound Route 20 will be unable to service stop 3431 Pacific & Virginia Beach until further notice. Temporary stops will be placed at Arctic Avenue & 19th Street and Arctic Avenue & Virginia Beach Boulevard.

Friday, February 17, 2023 @ 9:00pm
Gilmerton Bridge Weekend Closures

Due to construction, the Gilmerton Bridge will be closed on the following dates, requiring the Route 57 to detour:

 

  • Friday, February 17, 9 p.m. – Monday, February 20, 5 a.m.
  • Friday, February 24, 9 p.m. – Monday, February 27, 5 a.m.
  • Friday, March 3, 9 p.m. – Monday, March 6, 5 a.m.
  • Friday, March 10, 9 p.m. – Monday, March 13, 5 a.m.
  • Friday, March 17, 9 p.m. – Monday, March 20, 5 a.m.
  • Friday, March 24, 9 p.m. – Monday, March 27, 5 a.m.

Outbound (Via Military)

L- ONTO I464 SOUTH AT INTERCHANGE

R-EXIT 1B TO I64 EAST

R-EXIT 296A GEO WASH

R-MILITARY

L-CANAL ONTO REGULAR ROUTE

 

Inbound (Via Canal)

R-MILITARY

L-GEO WASH

-TAKE RAMP TO 64 WEST

R-EXIT 291A

R-EXIT TO MILITARY

R-MILITARY ONTO REGULAR ROUTE

Tuesday, January 31, 2023 @ 3:41pm
NNTC Route 921, 966, 972 Temporary Detour

Due to construction along Washington Ave, the Route 921, 966 and 972 will boarding/disembarking at Bay 12 (behind NNTC near 34th and West) until further notice.

Thursday, January 26, 2023 @ 12:00am
Route 3: First View Construction Detour

The City of Norfolk will close a portion of First View Street due to ongoing construction with the HRBT expansion project. Starting Thursday, January 26, 2023, the Route 3 will detour until further notice. Customers on 1st View will need to board/disembark this route at 1st View Street and Maple Ave or Maple Ave between 1st View and Osborne St.

Outbound 
Via First View Street to Naval Exchange
(L) Maple Ave.
(R) Granby St.
(R) Sign To I-64 East
Regular Route

Stops Missed
2065 1ST VIEW & SAINT GEORGE
5920 1ST VIEW & RIDGEWELL
2066 1ST VIEW & BAY
3774 GATE 4 NAVAL STATION

Inbound 
Via I-564 to Oceanview
Exit I-564 to Granby St.
(L) Granby St.
(L) Maple Ave.
(R) First View St.
Regular Route

Stops Missed
3774 GATE 4 NAVAL STATION
2084 1ST VIEW & BAY
3894 FIRST VIEW & RIDGEWELL
2085 1ST VIEW & SAINT GEORGE
0153 FIRST VIEW & MAPLE

Saturday, May 14, 2022 @ 2:09pm
Route 18 Revised Grandy Village Detour

Due to the shifting construction project on Kimball Terrace in Grandy Village,  the Route 18 will attempt to continue to detour as noted below. Customers should be aware that sudden blockages may occasionally prevent service.  As such, customers are strongly encouraged to board/disembark at Ballentine Roads Light Rail Station until further notice.

Outbound

Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
3026 KIMBALL & COURT
3027 KIMBALL & KIMBALL
Inbound

Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

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