Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, October 25, 2019 @ 11:00am
Customer Service Temporary Closure

On Friday, October 25, bus services and transit centers will operate in accordance with their regular schedule.  However, the information booths located in the transit centers as well as Lost & Found will close from 11 AM until approximately 3 PM. Additionally, the Customer Service Call Center will close from noon until 2 PM.

Sunday, October 20, 2019 @ 12:00am
Jefferson and 25th Stop Relocation

Starting  Sunday, October 20, 2019, the Southbound stop at Jefferson and 25th will be removed until further notice, due to construction on Jefferson Avenue in Newport News. Route 106 and 107 passengers should board/alight at the temporary at the temporary location on Jefferson Avenue between Hampton and 21st Street. Route 105 passengers heading Inbound should board/alight at stop (2504) HAMPTON & JEFFERSON.

Saturday, October 26, 2019 @ 12:00am
Wicked 10K and Monster Mile

Virginia Beach is hosting the Annual Wicked 10K and Monster mile race on Saturday, October 26, 2019 at the Oceanfront. Due to road closures, the lineup at Arctic/19th will be relocated for the duration of the race. The Routes 20, 33, and 960 will lineup along the 300 block of 17th Street (Virginia Beach Blvd. across from Rite-Aid) between Arctic Ave. and Pacific Ave. Patrons are advised to board/disembark there. The routes will be detoured as follows:

Route 20

Outbound
Via: VB Blvd. – 17th St.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17th St. between Arctic/Pacific.

Inbound
Via: VB Blvd. – 17th St.
R – Pacific Ave.
R – Norfolk Ave. (9th St.)
R – Mediterranean Ave.
L – Virginia Beach Blvd.

Stops Missed
6066 ARCTIC & 19TH
1096 ARCTIC & VIRGINIA BEACH

Route 33

Outbound
Via: Pacific Ave to 68th Street
L – Norfolk Ave.
R – Mediterranean Ave.
R – VB Blvd. – 17th St.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17th St. between Arctic/Pacific.
R – Pacific Ave.
R – Norfolk Ave.
R – Birdneck Rd.
R – Laskin Rd.-2nd Traffic Circle Exit-32nd St.
L – Pacific Ave.

Stops Missed
1286 PACIFIC & 11TH
1287 PACIFIC & 16TH
6066 ARCTIC & 19TH
6066 ARCTIC & 19TH
9349 PACIFIC & 25TH1/2
1486 PACIFIC & 28TH
5535 PACIFIC & 30TH
9341 PACIFIC & LASKIN (NP)

Inbound
Via: Pacific Ave. to TCC Virginia Beach
R – 32nd St.
R – Laskin Rd.
L – Birdneck Rd.
L – VB Blvd.
Service temporary lineup along the 300 block of Virginia Beach Blvd./17th St. between Arctic Ave. and Pacific Ave. R – Pacific Ave

Stops Missed
5718 PACIFIC & 30TH
1282 PACIFIC & 26TH
6066 ARCTIC & 19TH
6066 ARCTIC & 19TH
1096 ARCTIC & VIRGINIA BEACH

Route 960

Outbound
Via: I-264 East
R – Exit for Birdneck Rd. (exit 22)
R – Birdneck Rd.
L – Virginia Beach Blvd.
Service temporary lineup along the 300 block of Virginia Beach Blvd. – 17th St. between Arctic/Pacific.

Stops Missed
5694 PARKS & 20TH
6066 ARCTIC & 19TH

Inbound
Via: VB Blvd. – 17th St.
R – Pacific Ave.
R – Norfolk Ave. (9th St.)
R – Birdneck Rd.
R – Ramp to I-264 West

Stops Missed
6066 ARCTIC & 19TH
5693 PARKS & 19TH

Friday, October 11, 2019 @ 12:00am
Route 102: Marcella Road Detour

Due to an accident on Marcella Rd, the Route 102 stops  (5528 MEDICAL & MARCELLA) and (5527 MARCELLA & WILLIAMSBURG)  cannot be serviced until further notice. Passengers will need to utilize stop  (5530 MEDICAL & COLISEUM) to board/disembark the bus.

Monday, October 21, 2019 @ 12:00am
Route 12: Indian River and Sparrow Stop Relocation

Starting Monday, October 21, 2019, the Route 12 stop, (0764) at Indian River and Sparrow, will be relocated from its current location at the entrance to the Indian River Shopping Center to in front of the Popeye’s Chicken restaurant in the same shopping center.

Monday, October 21, 2019 @ 12:00am
Routes 919 and 922: Gilbert and 1st New Stops

Starting Monday, October 21, 2019, the Routes 919 and 922 will begin servicing new stops on Naval Station Norfolk. The new stops will be located at Gilbert and 1st Ave. Stop (8861), in front of Building R-50, and will be served by the morning trips. Stop (5300), across from Penn Hall, will be served by the afternoon trips.

Sunday, October 20, 2019 @ 12:00am
October 2019 Service Changes

Southside

Route 2 
On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 10:00 am

Route 3 
Schedule changes to improve adherence. Service to the Navy Exchange Mall (NEX) will be provided hourly Monday – Saturday.

Route 15
Run time adjustments made to improve late night connections at Military Circle.

Route 23
Added one morning outbound and inbound trip to service IKEA before 7:30 am daily. Adjusted trips to improve transfer connections at Military Circle Mall.  On Sunday, no service will be provided to Fort Norfolk/EVMS Light Rail Station before 11:00 am.

Route 24  !NEW ROUTE!
Daily service will be provided between Pembroke East and Robert Hall with a stop at Greenbrier Mall.  This route will provide service along the Witchduck and Kempsville Road corridors. Service will operate hourly Monday through Saturday, 7:00 am to 10:00 pm.  Peak period service will be provided Monday through Friday every 30-minutes, 7:00 am to 9:00 am and 4:00 pm to 6:00 pm. On Sunday, service will run hourly from 8:00 am to 7:00 pm.

Route 25
The timepoint at Sentara Leigh Memorial Hospital will be eliminated. This is a timekeeping adjustment only, the stop(s) at Sentara Leigh will still be serviced.

Route 44
Hourly service on Sunday will be added from 7:00 am – 7:00 pm.

Route 55
Run time adjusted from Greenbrier Mall to Christina Way to improve transfer connections at Robert Hall.

Ferry (Route 90)
Schedule changes.

Northside

Route 64
The 5:15 am trip that currently departs from NNTC destined for Smithfield Packing will now depart 6th Street and Ivy Avenue at 5:00 am and NNTC at 5:12 am, arriving at Smithfield Packing at approximately 5:50 am. A new trip will depart Smithfield Packing at 5:50 am and arrive at NNTC at 6:32 am.

Route 116
The 5:45 am trip leaving Riverside Medical Center will be rerouted to serve Canon.

Route 414
The 4:51 pm trip departing Oakland Industrial Park will be adjusted and a new trip will be created from Newport News Shipyard (North Gate) to NNTC to Patrick Henry Mall via Jefferson Avenue.

MAX

Route 967
A new express trip will operate (3:40 pm) from Newport News Shipyard (North Gate) to Chesapeake Center. Stops along Washington Avenue will be serviced. This trip will not provide service to NNTC or Washington Avenue/34th Street.

Route 973

The route will be eliminated due to low ridership.

Route 974 

The route will be eliminated due to low ridership.
Friday, July 19, 2019 @ 12:00am
Route 18: Revised Kimball Terrace Detour

Due to construction on Kimball Terrace and Majestic Avenue, the Route 18 will not serve any part of Kimball Terrace or Grandy Village. Customers will need to go the Ballentine Light Rail Station to board/disembark.  The route will be on detour until further notice:

Outbound: 
Via Brambleton Ave
R – I-264 East Exit at Ballentine Blvd
L – Ballentine 
Regular Route

Inbound:
Via Ballentine to DNTC
Keep straight to Ballentine Blvd
R – I-264 West
R – Exit at Brambleton Ave
Regular route

Stops Missed:
0627 KIMBALL & FORBES

0628 KIMBALL & MAJESTIC

3026 KIMBALL & COURT

3027 KIMBALL & KIMBALL

3025 KIMBALL & WILEY

5971 WESTMINSTER & CHICK

3882 WESTMINSTER & BALLENTINE

3884 WESTMINSTER & CHICK

3030 KIMBALL & WILEY

3885 KIMBALL & KIMBALL

3847 KIMBALL & COURT

0630 KIMBALL & BALLENTINE

0699 KIMBALL & MAJESTIC

0700 KIMBALL & FORBES

Monday, June 24, 2019 @ 12:00am
Orcutt Avenue Construction Detour

Effective: Monday, June 24, 2019

Due to construction on Orcutt Ave. between 82nd Street and Threechopt Road. The routes 104, 110, 112, 114  and 405 PM will detour as follows in entering and exiting the Net Center until further notice.

ROUTE 104 

OUTBOUND: To NETCENTER
Via 79th St

R-Roanoke
L-Mercury
R-Mall Service Rd

Stops Missed:
2082 79th & Roanoke
2083 79th & Orcutt
3041 Orcutt & 81st

INBOUND: To NNTC

R-Net Center Way
R-Whealton Rd
R-Mercury onto regular route

OUTBOUND: To NETCENTER after 7:00 PM Monday-Saturday, and all day Sunday
Via 79th St

L-Roanoke
L-Mercury
R-Mall Service Rd

Stops Missed:
3041 Orcutt & 81st

INBOUND: To NNTC after 7:00 PM Monday-Saturday, and all day Sunday

R-Net Center Way
R-Whealton Rd
L-79th onto regular route

Stops Missed:
2108 79th & Roanoke

Route 110

OUTBOUND: To TNCC
via 79th St

R-Roanoke Ave.
L-Mercury Blvd onto regular route

Stops Missed:
2082 79th & Roanoke
2083 79th & Orcutt
3041 Orcutt & 81st

Route 112

OUTBOUND: to Patrick Henry Mall
via 79th St

L- Roanoke Ave
L-Mercury
R-Mall Service Rd.
R-Net Center Way
R-Whealton Rd
R-Mercury onto regular route

Stops Missed:
3041 Orcutt & 81st

INBOUND: to NNTC
via 79th St

L- Roanoke Ave
L-Mercury
R-Mall Service Rd.
R-Net Center Way
R-Whealton Rd
R-Mercury onto regular route

Stops Missed:
3041 Orcutt & 81st

Route 114

OUTBOUND: to 73rd & Warwick
via Net Center Way

R-Whealton Rd
R-Mercury onto regular route

INBOUND: to HTC
via 79th St

L- Roanoke Ave
L-Mercury
R-Mall Service Rd.
R-Net Center Way
R-Whealton Rd
L-Mercury onto regular route

Stops Missed:
3041 Orcutt & 81st

Route 405 PM
To Buckroe Shopping Center via North Yard/NET Center/Willow Oaks
via 79th St

L- Roanoke Ave
L-Mercury
R-Mall Service Rd.
R-Net Center Way
R-Whealton Rd
L-Mercury onto regular route

Stops Missed:
3041 Orcutt & 81st

For more information, please visit gohrt.com or call 757-222-6100.     

Para más información en español, por favor llame 757-222-6100.
Dial 711 for TTY service provided by Virginia Relay.

Thank you for riding with Hampton Roads Transit!

Removal Date:

Monday, April 22, 2019 @ 12:00am
Route 117: Mallory and Williams Stop Closure

Starting Monday, April 22, 2019, the Route 117 stop, Mallory and Williams(2244), will not be serviced until further notice due to road construction along S. Mallory Street including replacement of existing concrete sidewalks at the bus stop. Passengers will need to board and alight at County & Booker (3811).

Sign up for email alerts:

ERROR

THANK YOU