Discounted Fare ID

Qualifying for a Discounted Fare ID Card

• Customers with disabilities will need their physician to complete the appropriate sections of the Discounted Fare application. This form must be completed by a licensed physician (MD). Applications completed by a Physician Assistant (PA) or Registered Nurse (RN) will not be accepted. Once completed, bring the completed application and a State/Government/Military ID to one of the listed processing locations.
• Seniors (65 years or older) do not have to complete the application. Simply bring a State/Government/Military ID to a listed location.
• Medicare card holders do not have to complete the application. Simply bring a Government-issued Medicare card and a State/Government/Military ID to a listed location.

Getting your Discounted Fare ID Card

• Discounted Fare IDs are processed at selected locations.
• There is no fee to process and create the ID badge.
• There is a $15 fee for replacement ID badges.
• There is a limit of one (1) replacement ID badge per calendar year. You must bring your qualifying documentation in order to receive a replacement.

Download the Discounted Fare ID application

Processing Locations

Downtown Norfolk Transit Center
434 St Pauls Boulevard, Norfolk
Info Booth/Ticket Sales
Monday-Friday 7:00 AM – 2:30 PM
Saturday and Sunday, Closed
ID Processing
Monday-Friday 7:00 AM – 2:30 PM

Hampton Transit Center
2 West Pembroke Avenue, Hampton
Info Booth/Ticket Sales
Monday-Friday 6:00 AM – 4:30 PM
Saturday and Sunday, Closed
ID Processing
Monday- Friday 8:00 AM – 4:30 PM

Newport News Transit Center
150 35th Street, Newport News
Info Booth/Ticket Sales
Monday-Friday 8:00 AM – 3:30 PM
Saturday and Sunday, Closed
*Check HRT Alerts for facility availability and time changes.