Customer Service Alerts

Hampton Roads Transit Delayed Service Start

All Hampton Roads Transit services will be delayed on Wednesday, January 22, 2025, due to predicted overnight snowfall. All bus, light rail, ferry, paratransit, and ridesharing services will begin at 8:00 AM. The Elizabeth River Ferry will begin from High Street in Portsmouth at 8:00 AM with 30-minute service. Paratransit will be available for first pick-ups at 8:00 AM. The Base Express serving Naval Station Norfolk will start at 8:00 AM as well. Bookings for OnDemand ridesharing in Newport News and Virginia Beach will be available starting at 8:00 AM. Throughout the day, HRT will operate a regular schedule, although customers are advised to expect delays and impromptu detours.

The public meeting for Connecting Chesapeake: A Study of High-Capacity Transit, scheduled for 4:30 PM Wednesday at Greenbrier Public Library, has been postponed until January 29, at the same time.

Updated information will be available online at gohrt.com or by calling the Customer Service Call Center   757-222-6100.

All Hampton Roads Transit Center Information Booth Delayed Opening/Early Closure

On Wednesday, January 22, 2025, the Customer Service Information Booths at Hampton Roads Transit Centers will delay opening by one hour and close early. Tickets may be purchased via the ticket vending machine in the lobby. Route information and schedules are always available online at gohrt.com or 757-222-6100.

Downtown Norfolk Transit Center (DNTC)
434 St Pauls Boulevard, Norfolk, VA 23510
Open 8:00 a.m. – 2:00 p.m.

Hampton Transit Center (HTC)
2 West Pembroke Avenue, Hampton, VA 23669
Open 8:30 a.m. – 2:00 p.m.

Newport News Transit Center (NNTC)
150 35th Street, Newport News, VA 23607
Open 9:30 a.m. – 4:30 p.m.

Silverleaf Transit Center (SLEAF)
4300 Commuter Drive, Virginia Beach, VA 23452
Open 8:00 a.m. – 2:00 p.m.

Silverleaf Transit Center: ID Card Machine Unavailable

The identification card machine at the Silverleaf Transit Center is temporarily unavailable until further notice.

Free Fare on Transit Equity Day

On Monday, February 10, Hampton Roads Transit will offer free fare on its bus, light rail, ferry, paratransit, and ridesharing services on Transit Equity Day. In addition to free fares, bus headlights will remain on all day to symbolize the light Rosa Parks provided. Every HRT bus also will have a reserved front seat with a small sign to honor Parks’ act of courage that ultimately helped make transit more equitable for all. Public transit plays an important part in providing access to quality jobs, education, and essential services. Transit Equity Day is a National Day of Action to bring attention to the importance of investing in public transit for the benefit of all citizens.

Newport News Shipyard (NNSY) Shift Change

On Monday, January 6, 2025, the Huntington Ingalls Shipyard in Newport News will change its 1^st shift hours to 7:00 AM – 3:30 PM.  However, HRT will (given scheduling and resource constraints) continue to adhere to its current/existing schedule.  The existing morning and afternoon schedule for the Routes 405, 414, 430, 921, 961, 964, 966, 967, and 972 will accommodate the shift change.  However, customers are forewarned that the morning trips will arrive at the Shipyard as much as one hour before the 1^st shift begins.  Customers should also expect heavy demand for the afternoon trips and some buses in the afternoon may be full.  HRT does not have additional operators to support additional buses in support of the Shipyard shift change at this time.  HRT will make the resource and schedule adjustments to better accommodate the shift change during its May 2025 service board.  Lastly, the existing schedule for the Routes 403 and 415 afternoon trips will not accommodate the shift change. Customers will need to pursue alternative transportation for the afternoon return trip.

Trips with an asterisk* will arrive at Newport News Shipyard early. 

Route 20: Virginia Beach and First Colonial Stop Service Adjustment

Due to construction, the stop at Virginia Beach & First Colonial (1161) cannot be serviced for the outbound Route 20. Until further notice, customers will need to board/alight at First Colonial & Donna (1086) or Virginia Beach & Oceana (1087).

Route 58: Service Adjustment

Starting Monday, December 23, 2024, the first Route 58 trip departing TCC Chesapeake, will now leave earlier. This will only affect the first departure.

Current Scheduled Times

Revised Scheduled Times

Route 18: Kimball Terrace Detour

Starting November 30, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 outbound will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0628 KIMBALL & MAJESTIC
0629 KIMBALL & BALLENTINE

Route 961: Temporary Detour

On Sunday, December 1, 2024, due to road construction and traffic concerns, the Route 961 going to Norfolk will detour via Emancipation Dr. to the Hampton Roads Bridge Tunnel. Also, stop # 5463 (Martin Luther King Jr. Blvd & Shelter) currently serviced by the Route 115 will now also be serviced by the 961 going to Norfolk.

Route 18: Ballentine Boulevard Detour

Starting Wednesday, October 9, 2024, Ballentine Blvd. is blocked between Princess Anne Rd. and Hanbury St. due to construction. The Route 18 will detour until further notice.
Outbound
Via Ballentine Blvd
(R) S. Cape Henry Ave .
(L) Grandy Ave.
(R) Dana St.
(L) Cromwell Rd.
(L) Hanbury St.
Regular Route

Stops Missed
1000 BALLENTINE & TARRANT
2989 BALLENTINE & DANA
1001 BALLENTINE & TAIT
1003 BALLENTINE & PETERSON

Inbound
Via Ballentine Boulevard
(L) Peterson Ave.
(R) Cromwell
(R) Dana St.
(L) Grandy Ave
(R) S Cape Henry Ave
(L) Ballentine Blvd.
Regular Route

Stops Missed
0988 BALLENTINE & PETERSON
0990 BALLENTINE & TAIT
2998 BALLENTINE & MCLEMORE
0992 BALLENTINE & TARRANT