Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Saturday, August 9, 2025 @ 12:34pm
NSU Light Rail Station Eastside Elevator Out of Service

The eastside elevator (side closest to Wilson Hall Building) at the Norfolk State Light Rail Platform, is currently out of service until further notice.

Thursday, August 28, 2025 @ 7:00pm
Ride the Tide to NSU Home Games

In conjunction with City of Norfolk and Norfolk State University, the Tide Light Rail will be complimentary to ride to Norfolk State Football home games. Complimentary rides will start two hours before and after the game.

Norfolk State Football home game schedule:

  • Thursday, Aug. 28, 7 p.m.
  • Saturday, Sept. 6, 6 p.m.
  • Saturday, Sept. 20, 4 p.m.
  • Saturday, Oct. 25, 2 p.m. (Homecoming)
  • Saturday, Nov. 15, noon
Sunday, September 7, 2025 @ 5:00am
Downtown Portsmouth Lineup Relocation

Starting Sunday, September 7, 2025, the downtown Portsmouth lineup at Crawford Street (adjacent to the Portsmouth Civic Center) will relocate to County and Court until further notice. This will affect the Routes 41, 45, 47, 50, and 980.

Saturday, August 2, 2025 @ 8:00am
Customer Service Call Center Saturday Change of Hours

This is to announce a change in Customer Service Call Center operating hours.  Until further notice, on Saturdays, the Customer Service Call Center will be available from 8:00 AM to 5:00 PM.

Monday, September 1, 2025 @ 12:00am
Labor Day

On Labor Day, Hampton Roads Transit bus, light rail, Naval Station Norfolk Base Express, ridesharing services, and paratransit will operate on a Saturday schedule. The ferry will change to its Winter schedule. Labor Day will also be the final day for the full VB Wave schedule. After Labor Day, the VB Wave will switch to post-summer service and continue to operate through September 28, 2025. Transit center information booths and public access to all administrative facilities (ID Badge, Lost and Found, etc.) will be closed. The Customer Service Call Center will be available from 9 AM – 4 PM.

Thursday, July 24, 2025 @ 12:00am
Routes 36 and 960: Stop Service Adjustment

Stop 1243 Columbus & Central Park has been relocated to Columbus Street just before the intersection at Constitution Drive. Customers needing to board/alight the Routes 36 and 960 will need to go to this new stop.

Wednesday, July 2, 2025 @ 12:00am
Routes 1 and 3: Monticello & Starke Stop Adjustment

Cannot service stop 0011 Monticello & Starke due to construction. Customers  must go to the stop 0010 Monticello & Brambleton (SCOPE)

Monday, August 4, 2025 @ 12:00am
Route 106: Service Adjustment

The City of Newport News has requested Hampton Roads Transit begin service to Riverside Internal Medicine Warwick at 11008 Warwick Boulevard starting Monday, August 4. The Route 106 will service this facility Monday – Friday, approximately 7:00 AM – 7:00 PM.

Tuesday, July 15, 2025 @ 12:00am
Ride Kind

Hampton Roads Transit would like to remind all passengers to “ride kind.”

  • Have your fare ready before boarding.
  • Once on board, please take advantage of the free Wi-Fi. However, be considerate of our operators and others around you, and use headphones.
  • We understand you may become hungry or thirsty during your ride. Bottled drinks with caps and prepackaged snacks are okay. Please remember to take any trash with you when you leave.

Please remember, HRT is a smoke-free zone. Vaping and smoking are not allowed on our vehicles or at any stops.

We value our operators, and you should, too. Assault on a transit worker is a criminal offense.
Read the HRT Passenger Code of Conduct here

Monday, July 14, 2025 @ 12:00am
OnDemand Ridesharing Delays

Due to special circumstances, customers will experience delays with the OnDemand Ridesharing services until further notice. Updated information will be made available online at gohrt.com or via Customer Service. We apologize for any inconvenience.

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