Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Tuesday, January 20, 2026 @ 3:23pm
Newport News Transit Center: Credit Card Processing Unavailable

Due to a technical issue, the credit card machine at the Newport News Transit Center is down until further notice.

Tuesday, January 13, 2026 @ 2:20pm
81st & Orcutt Transfer Area Construction

Due to upcoming construction, the shelters at the 81st & Orcutt transfer area have been removed until further notice.

Monday, February 9, 2026 @ 12:00am
Free Fare on Transit Equity Day

Transit is for everyone. That’s why Hampton Roads Transit (HRT) is offering free fares on Monday, February 9, to commemorate Transit Equity Day.

The day recognizes transit rider and civil-rights icon Rosa Parks, whose birthday is February 4. HRT will provide free bus, light rail, ferry, OnDemand ridesharing and Paratransit services on the Monday following her birthday, which this year is February 9.

The day also is a reminder of the vital role of transit in the economic prosperity of Hampton Roads. Reliable and efficient transit connects riders to jobs while improving access to healthcare, retail, recreation, education and workforce training.

“HRT is committed to treating all customers with the best possible transit experience every day, to every customer,” said William E. Harrell, President and CEO of HRT. “By continuing to offer free fares on this day for the fifth straight year, we honor the legacy of Rosa Parks and her impact on transit agencies around the nation.”

In addition to free fares, bus headlights will remain on all day to symbolize the light Parks provided. Every HRT bus also will have a reserved front seat with a small sign to honor her act of courage that ultimately helped make transit available for everyone.

Thursday, January 8, 2026 @ 4:00am
Route 1: Granby and Little Creek Stop Service Adjustment

Due to traffic and safety concerns, the Route 1 will no longer service the bus stop at Granby & Little Creek (0169). Customers needing to board or disembark the Route 1 inbound must go to  the Ward’s Corner transfer area instead.

Monday, January 12, 2026 @ 12:00am
Route 18: Kimball Terrace Construction Completed

The construction on Kimball Terrace has been completed. Starting on Monday, January 12, 2026, the Route 18 will resume its regular route in Grandy Village.

Sunday, January 4, 2026 @ 12:00am
Stop Service Adjustment: Colley & Raleigh

Starting on Sunday, January 4, 2026 until May 2026, there will be construction on Olney Rd between Children’s Ln and Colley Ave that will impact service to Norfolk General Hospital on the Routes 2, Route 23, and Route 44. Stop 0432 at Colley Ave & Raleigh will not be serviced by Route 2 and 23 during this detour.

Monday, December 22, 2025 @ 12:00am
NSU Light Rail Station Eastside Elevator Out of Service

At the Norfolk State Light Rail Platform, the eastside elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Sunday, September 28, 2025 @ 12:00am
Virginia Beach Boulevard and Cypress Construction

On Sunday, September 28, 2025, the City of Virginia Beach will close Virginia Beach Boulevard at Cypress Avenue for a long-term construction project. The Routes 20, 33, and 960 will operate on a detour until further notice. Customers needing board/disembark for the Routes 20 and 960 must go the 19th & Parks lineup (adjacent to the Virginia Beach Convention Center). Customers may also see delays due to traffic.

Route 20

Stops Missed
1091 VIRGINIA BEACH & PARKS
1092 VIRGINIA BEACH & CYPRESS
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH
3431 PACIFIC & VIRGINIA BEACH
1525 VIRGINIA BEACH & CYPRESS

Route 33
No stops missed

Route 960

Stops Missed
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH

Saturday, August 2, 2025 @ 8:00am
Customer Service Call Center Saturday Change of Hours

This is to announce a change in Customer Service Call Center operating hours.  Until further notice, on Saturdays, the Customer Service Call Center will be available from 8:00 AM to 5:00 PM.

Monday, August 4, 2025 @ 12:00am
Route 106: Service Adjustment

The City of Newport News has requested Hampton Roads Transit begin service to Riverside Internal Medicine Warwick at 11008 Warwick Boulevard starting Monday, August 4. The Route 106 will service this facility Monday – Friday, approximately 7:00 AM – 7:00 PM.

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