Customer Service Alerts

Snow Routes Activated: Saturday, February 22, 2025

Hampton Roads Transit (HRT) is pleased to reinstate service with Snow Routes on Saturday, Feb. 22 as the region continues to recover from this week’s snowstorm.

Under its Snow Route schedule, HRT will provide hourly bus service on designated routes from 10 a.m.- 8 p.m. The Tide light rail and Elizabeth River Ferry will operate every 30 minutes from 10 a.m.-8 p.m.

However, HRT’s paratransit service, OnDemand ridesharing and the Base Express shuttle at Naval Station Norfolk will not operate due to ice and snow still on secondary roads and residential streets.

HRT is anticipating a return to regular service on Sunday, though a final decision will be announced on Saturday as conditions are surveyed.

Customers may find sidewalks near HRT bus stops still covered with ice and snow, in many cases blocking pedestrian access. Light rail stations and ferry docks have been cleared of snow and treated.

Snow Routes deviate from normal route patterns. Therefore, real-time bus arrival times will not be available on gohrt.com, third-party apps, or from the Customer Service Call Center. Customer Service representatives will only be able to provide estimated arrival times.

Snow Routes will only serve the following transfer locations: Newport News (NNTC), Hampton (HTC), Downtown Norfolk Transit Center (DNTC), Crawford Street, Duffy’s Lane, Joint Expeditionary Base Little Creek, Liberty & Seaboard, Newtown Road, Norfolk General, Robert Hall, Shore & Pleasure House, Victory Crossing Shopping Center, and Parks & 19^th.

Snow Routes are as follows:

• Northside Snow Routes: 101, 106, 112, 114, 961, 213. Special Route 213 will replace segments of Routes 102, 105 and 118.
• Southside Snow Routes: 1, 2, 3, 6, 8, 12, 13, 14, 15, 20, 21, 23, 45, 47, 57, 202, 212, 961. Special Route 202 will replace segments of Route 29. Special Route 212 will replace segments of Routes 26, 29 and 36.

Most regular routes and services will be suspended. The following routes will not run during Snow Routes:

• Northside: 102, 103, 104, 105, 107, 108, 109, 110, 111,115, 118.
• Southside: 4, 5, 9, 11 18, 22, 24, 25, 26, 27, 29, 33, 36, 41, 44, 50, 58, 960, 980.

To learn more about Snow Route schedules, please visit here

The Customer Service Call Center will be available from 9 a.m.-8 p.m. The Downtown Norfolk, Hampton, and Newport News transit center information booths will be closed. The Silverleaf transit center will be closed. ID card processing and Lost and Found will be unavailable.

Updates will be available throughout the weekend at gohrt.com or by calling HRT Customer Service at 757-222-6100.

Route 33 Road Construction

An emergency repair has resulted in the closure of the outside lane of southbound General Booth Boulevard between the Virginia Aquarium and S Birdneck Road. This closure is expected to be in place until 5pm on Saturday, February 2025, weather permitting. Customers traveling towards TCC will need to board/disembark at either General Booth & Headquarters (3796) or General Booth & Oceana (1493).

Stops Missed

General Booth & Aquarium (6068)

General Booth & Birdneck (1492)

Route 9: Temporary Detour

Due to construction, the Route 9 cannot service Sewells Point Rd between Norview Ave and Marietta Ave. Customers will need to board/alight outbound at Sewells Point & Norview (Stop 0647) and Sewells Point & Marietta (Stop 0651) and inbound at Sewells Point & Chesapeake (Stop 0677) and Sewells Point & Marietta (Stop 6125).

Outbound from Sewells Point Rd
R Chesapeake Blvd
L Middleton Place
R Sewells Point Road

Inbound from Sewells Point Rd
L Middleton Place
R Chesapeake Blvd
L Sewells Point Rd

Inbound/Outbound Stops Missed

0774 SEWELLS POINT & GREENWOOD
0649 SEWELLS POINT & PARTRIDGE
0650 SEWELLS POINT & QUAIL

0675 SEWELLS POINT & QUAIL
0759 SEWELLS POINT & STRAND
0676 SEWELLS POINT & GREENWOOD

Newport News Shipyard (NNSY) Shift Change

On Monday, January 6, 2025, the Huntington Ingalls Shipyard in Newport News will change its 1^st shift hours to 7:00 AM – 3:30 PM.  However, HRT will (given scheduling and resource constraints) continue to adhere to its current/existing schedule.  The existing morning and afternoon schedule for the Routes 405, 414, 430, 921, 961, 964, 966, 967, and 972 will accommodate the shift change.  However, customers are forewarned that the morning trips will arrive at the Shipyard as much as one hour before the 1^st shift begins.  Customers should also expect heavy demand for the afternoon trips and some buses in the afternoon may be full.  HRT does not have additional operators to support additional buses in support of the Shipyard shift change at this time.  HRT will make the resource and schedule adjustments to better accommodate the shift change during its May 2025 service board.  Lastly, the existing schedule for the Routes 403 and 415 afternoon trips will not accommodate the shift change. Customers will need to pursue alternative transportation for the afternoon return trip.

Trips with an asterisk* will arrive at Newport News Shipyard early. 

Route 20: Virginia Beach and First Colonial Stop Service Adjustment

Due to construction, the stop at Virginia Beach & First Colonial (1161) cannot be serviced for the outbound Route 20. Until further notice, customers will need to board/alight at First Colonial & Donna (1086) or Virginia Beach & Oceana (1087).

Route 58: Service Adjustment

Starting Monday, December 23, 2024, the first Route 58 trip departing TCC Chesapeake, will now leave earlier. This will only affect the first departure.

Current Scheduled Times

Revised Scheduled Times

Route 961: Temporary Detour

On Sunday, December 1, 2024, due to road construction and traffic concerns, the Route 961 going to Norfolk will detour via Emancipation Dr. to the Hampton Roads Bridge Tunnel. Also, stop # 5463 (Martin Luther King Jr. Blvd & Shelter) currently serviced by the Route 115 will now also be serviced by the 961 going to Norfolk.

NSU Light Rail Station Eastside Elevator Out of Service

At the Norfolk State Light Rail Platform, the eastside elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Route 20: Laskin Road Stop Service Adjustment

Due to construction, the stops at Laskin & Hilltop (1106)  and cannot be serviced for the inbound Route 20. Until further notice, customers will need to board/alight at  Laskin & Victor (1107  in front of Whole Foods.

Route 20: First Colonial & Laskin Construction Detour

Due to construction equipment blocking the Eastbound service lane on Laskin Road, buses will not be able to service stop 1085 First Colonial & Laskin. Passengers needing to board/alight the Route 20 must go to stop 1086 First Colonial & Donna

Outbound

Via Laskin Road to Oceanfront

R- Village Drive

L- Donna Drive

R- First Colonial Road