Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, December 22, 2025 @ 12:00am
NSU Light Rail Station Eastside Elevator Out of Service

At the Norfolk State Light Rail Platform, the eastside elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Wednesday, December 17, 2025 @ 2:08pm
Hampton Transit Center Photo ID Temporarily Unavailable

Due to technical difficulties, photo ID’s currently can not be processed at the Hampton transit center.

Thursday, January 1, 2026 @ 12:00am
New Years Day Last Trips

On New Years Day (Thursday, January 1, 2026), most bus routes will operate on a Sunday schedule.  However, some bus routes will operate on a modified Sunday schedule, meaning service will end earlier.  The following tables provide the departure times (from the inbound and outbound start points) for the last trips for each route.  “Regular Schedule” means there is no modification to the Sunday schedule for that specific route.

Southside

 Northside

Wednesday, December 31, 2025 @ 12:00am
New Year’s Holiday Service

On New Year’s Eve, Wednesday, December 31, 2025, Hampton Roads Transit bus, light rail, Base Express, paratransit, and ridesharing services will operate on a regular schedule. The ferry will operate until 2:00 AM. All transit center information booths will operate in accordance with their normal schedule. The Customer Service Call Center will operate from 5:00 AM to 5:00 PM.

On New Year’s Day, Thursday, January 1, 2026, most Hampton Roads Transit bus routes will operate on a regular Sunday schedule, but some bus routes will operate on a modified Sunday schedule, meaning service will end earlier (see Gohrt.com for details). The light rail, Base Express, paratransit, and ridesharing services will operate on a Sunday schedule. The ferry will operate on a regular schedule.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

Due to the closure of the Huntington Ingalls Newport News Shipyard for the Christmas and New Year’s holidays, the Routes 403, 405, 415, 430, 966
967 and 972 will not operate Wednesday, December 24, 2025, through Sunday, January 4, 2026. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. These affected routes will resume operation on Monday, January 5, 2026.

Thursday, December 25, 2025 @ 12:00am
Christmas Day Last Trips

On Christmas (Thursday, December 25, 2025), most bus routes will operate on a Sunday schedule.  However, some bus routes will operate on a modified Sunday schedule, meaning service will end earlier.  The following tables provide the departure times (from the inbound and outbound start points) for the last trips for each route.  “Regular Schedule” means there is no modification to the Sunday schedule for that specific route.

Southside

Northside

Wednesday, December 24, 2025 @ 12:00am
Christmas Holiday Service

On Christmas Eve, Wednesday, December 24, 2025, all services (bus, light rail, ferry, Base Express, paratransit, and ridesharing services) will operate on a regular schedule, except for the Routes 403, 405, 415, 430, 966, 967, and 972, which will not operate. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

On Christmas Day, Thursday, December 25, 2025, most Hampton Roads Transit bus routes will operate on a regular Sunday schedule, but some bus routes will operate on a modified Sunday schedule, meaning service will end earlier (see Gohrt.com for details). Also, the Route 960 will not operate. The light rail, Base Express, paratransit, and ridesharing services will operate on a Sunday schedule. The ferry will not operate.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

On Friday, December 26, 2025, all services (bus, light rail, ferry, Base Express, paratransit, and ridesharing services) will operate on a regular schedule, except for the Routes 403, 405, 415, 430, 966, 967, and 972, which will not operate. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

Due to the closure of the Huntington Ingalls Newport News Shipyard for the Christmas and New Year’s holidays, the Routes 403, 405, 415, 430, 966
967 and 972 will not operate Wednesday, December 24, 2025, through Sunday, January 4, 2026. These affected routes will resume operation on Monday, January 5, 2026.

Monday, November 10, 2025 @ 12:00am
Route 1: Granby and Warren Stop Service Adjustment

Due to construction, stop 0171 Granby and Warren will not be serviced until further notice. Customers needing to board/disembark the Route 1 inbound must go to either stop 0170 Granby and North Shore or stop 0173 Granby and Oxford.

Sunday, September 28, 2025 @ 12:00am
Virginia Beach Boulevard and Cypress Construction

On Sunday, September 28, 2025, the City of Virginia Beach will close Virginia Beach Boulevard at Cypress Avenue for a long-term construction project. The Routes 20, 33, and 960 will operate on a detour until further notice. Customers needing board/disembark for the Routes 20 and 960 must go the 19th & Parks lineup (adjacent to the Virginia Beach Convention Center). Customers may also see delays due to traffic.

Route 20

Stops Missed
1091 VIRGINIA BEACH & PARKS
1092 VIRGINIA BEACH & CYPRESS
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH
3431 PACIFIC & VIRGINIA BEACH
1525 VIRGINIA BEACH & CYPRESS

Route 33
No stops missed

Route 960

Stops Missed
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH

Thursday, August 21, 2025 @ 12:00am
Route 23: Princess Anne and Tidewater Stop Service Adjustment

Due to construction, stop 1176 Princess Anne & Tidewater cannot be serviced until further notice. Customers needing to board/alight the Route 23 outbound must go to stop 1175 Princess Anne & Chapel.

Saturday, August 2, 2025 @ 8:00am
Customer Service Call Center Saturday Change of Hours

This is to announce a change in Customer Service Call Center operating hours.  Until further notice, on Saturdays, the Customer Service Call Center will be available from 8:00 AM to 5:00 PM.

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