Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, October 6, 2025 @ 12:00am
Newport News Transit Center: ID Card Machine Unavailable

The identification card machine at the Newport News Transit Center is temporarily unavailable until further notice.

Monday, November 24, 2025 @ 12:00am
Tide Light Rail Temporary Service Interruption

On November 24 and December 1-3, 2025, Hampton Roads Transit will conduct nightly closures at the Ballentine Light Rail Station for scheduled maintenance. Each night at approximately 9:00 PM through the end of service, the Tide light rail will not operate between Norfolk State University and Newtown stations. Bus shuttles will be provided to ensure transportation for customers traveling to and from the impacted stations.

Also, due to lane closures, the Route 18 will be unable to service the stops adjacent to the Ballentine Light Rail Station.
Stops Missed
5740 BALLENTINE & LRT STATION
5073 BALLENTINE & LRT STATION

Monday, November 10, 2025 @ 12:00am
Route 1: Granby and Warren Stop Service Adjustment

Due to construction, stop 0171 Granby and Warren will not be serviced until further notice. Customers needing to board/disembark the Route 1 inbound must go to either stop 0170 Granby and North Shore or stop 0173 Granby and Oxford.

Tuesday, October 28, 2025 @ 3:25pm
NSU Light Rail Station Eastside Elevator Out of Service

At the Norfolk State Light Rail Platform, the eastside elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Sunday, September 28, 2025 @ 12:00am
Virginia Beach Boulevard and Cypress Construction

On Sunday, September 28, 2025, the City of Virginia Beach will close Virginia Beach Boulevard at Cypress Avenue for a long-term construction project. The Routes 20, 33, and 960 will operate on a detour until further notice. Customers needing board/disembark for the Routes 20 and 960 must go the 19th & Parks lineup (adjacent to the Virginia Beach Convention Center). Customers may also see delays due to traffic.

Route 20

Stops Missed
1091 VIRGINIA BEACH & PARKS
1092 VIRGINIA BEACH & CYPRESS
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH
3431 PACIFIC & VIRGINIA BEACH
1525 VIRGINIA BEACH & CYPRESS

Route 33
No stops missed

Route 960

Stops Missed
3430 PACIFIC & VIRGINIA BEACH
5153 PACIFIC & 19TH

Thursday, August 21, 2025 @ 12:00am
Route 23: Princess Anne and Tidewater Stop Service Adjustment

Due to construction, stop 1176 Princess Anne & Tidewater cannot be serviced until further notice. Customers needing to board/alight the Route 23 outbound must go to stop 1175 Princess Anne & Chapel.

Saturday, August 2, 2025 @ 8:00am
Customer Service Call Center Saturday Change of Hours

This is to announce a change in Customer Service Call Center operating hours.  Until further notice, on Saturdays, the Customer Service Call Center will be available from 8:00 AM to 5:00 PM.

Wednesday, July 2, 2025 @ 12:00am
Routes 1 and 3: Monticello & Starke Stop Adjustment

Cannot service stop 0011 Monticello & Starke due to construction. Customers  must go to the stop 0010 Monticello & Brambleton (SCOPE)

Monday, August 4, 2025 @ 12:00am
Route 106: Service Adjustment

The City of Newport News has requested Hampton Roads Transit begin service to Riverside Internal Medicine Warwick at 11008 Warwick Boulevard starting Monday, August 4. The Route 106 will service this facility Monday – Friday, approximately 7:00 AM – 7:00 PM.

Tuesday, July 15, 2025 @ 12:00am
Ride Kind

Hampton Roads Transit would like to remind all passengers to “ride kind.”

  • Have your fare ready before boarding.
  • Once on board, please take advantage of the free Wi-Fi. However, be considerate of our operators and others around you, and use headphones.
  • We understand you may become hungry or thirsty during your ride. Bottled drinks with caps and prepackaged snacks are okay. Please remember to take any trash with you when you leave.

Please remember, HRT is a smoke-free zone. Vaping and smoking are not allowed on our vehicles or at any stops.

We value our operators, and you should, too. Assault on a transit worker is a criminal offense.
Read the HRT Passenger Code of Conduct here

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