Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, July 5, 2024 @ 2:30pm
Downtown Norfolk Transit Center Information Booth Early Closure

On Friday, July 5, the Downtown Norfolk Transit Center Information Booth will close early at 2:30 PM. Tickets may be purchased via the ticket vending machine. Route information and schedules are always available online at gohrt.com or 757-222-6100.

Tuesday, July 9, 2024 @ 7:00am
18th St. Administration Building Lobby Delayed Opening

On Tuesday, July 9, 2024, the public lobby at 509 E. 18th Street, HRT’s southside administration building, will not open until 10:30 AM. Southside Lost & Found pickup from the 18th St. lobby will be available after 10:30 AM.

Monday, July 8, 2024 @ 7:00am
18th St. Administration Building Temporary Lobby Closure

On Monday, July 8, 2024, the public lobby at 509 E. 18th Street, HRT’s southside administration building, will be closed. ID cards will not be issued from that location. ID cards are available to be issued at the Downtown Norfolk Transit Center.  Southside Lost & Found pickup from the 18th St. lobby will be by appointment only.  Call 757 222-6100.

Sunday, June 30, 2024 @ 12:00am
Update: Route 961- Stop Service Adjustment Postponed

The planned adjustments to the outbound Route 961 being rerouted down Emancipation Drive and Martin Luther King Jr. Boulevard for Sunday, June 30, 2024, have been postponed until further notice.

Thursday, July 4, 2024 @ 12:00am
Norfolk 4th of July Celebration Town Point Park

On Thursday, July 4, 2024, the City of Norfolk will host the Great American Picnic at Town Point Park. Starting at 4:00PM until the end of business, the Routes 6, 8, & 45 will not service the MacArthur Light Rail Station, Civic Plaza, or Waterside. Customers are advised to board/disembark at the Downtown Norfolk Transit Center. Customers are also advised to expect minor delays with The Tide light rail due to congestion.

Routes 6, 8, & 45

Stops Missed
0006 SAINT PAULS & PLUME
6094 BANK & PLUME
0008 WATERSIDE & COMMERCIAL
6052 CITY HALL & BANK

Thursday, July 4, 2024 @ 12:00am
Route 58: South Norfolk 4th of July Parade

Chesapeake will host the South Norfolk 4th of July parade on Thursday July 4, 2024. Sections of Bainbridge Boulevard will be closed due to the parade. The Route 58 will detour 9:00AM – 12 noon. Customers wishing to board/alight should go to the lineup at Liberty & Seaboard or Bainbridge & Freeman.

Stops Missed
1830 POINDEXTER & B
1832 POINDEXTER & RODGERS
1874 POINDEXTER & STEWART
1835 BAINBRIDGE & JEFFERSON
1836 BAINBRIDGE & HOLLY
1838 BAINBRIDGE & LESTER
1839 BAINBRIDGE & HUGHES
1840 BAINBRIDGE & BEECH
5644 BAINBRIDGE & SWAIN
1841 BAINBRIDGE & HARVARD
1842 BAINBRIDGE & ROWLAND
1843 BAINBRIDGE & HILL
1844 BAINBRIDGE & ROSEMONT
1845 BAINBRIDGE & GODWIN
1866 BAINBRIDGE & ROSEMONT
1867 BAINBRIDGE & FRANKLIN
5647 BAINBRIDGE & REDSTART
1869 BAINBRIDGE & CHESAPEAKE
1870 BAINBRIDGE & HUGHES
1871 BAINBRIDGE & BYRD
3344 BAINBRIDGE & HOLLY
1872 BAINBRIDGE & JEFFERSON
1833 POINDEXTER & STEWART
1875 POINDEXTER & JACKSON

Thursday, July 4, 2024 @ 12:00am
Oceanfront July 4th Celebration

On Thursday, July 4, 2024, the City of Virginia Beach will hold the Stars & Stripes Celebration at the oceanfront starting at 7:00PM. Because large crowds are expected, customers using the Routes 20, 30, 31, 33, 35, and 960 are advised to expect heavy delays and impromptu detours.

Thursday, July 4, 2024 @ 12:00am
Newport News 4th of July Stars in the Sky

On Thursday, July 4, 2024, the City of Newport News will host the 4th of July Stars in the Sky event at Victory Landing Park, 7:00PM – 9:30PM. The Routes 101, 104, 105, and 112 will detour due to road closures. Customers should expect delays due to increased traffic in the area.

Stops Missed
2002 WASHINGTON & 26TH
2003 25TH & HUNTINGTON

Thursday, July 4, 2024 @ 5:00am
Independence Day

On Independence Day, Thursday, July 4, 2024, bus, light rail, Base Express and paratransit will operate on their Saturday schedule. The ferry will operate on its regular schedule. The Customer Service Call Center, transit center information booths and public access to all administrative facilities (ID badge, Lost & Found, etc.) will be closed

Sunday, June 2, 2024 @ 12:00am
Route 104: 30th Street Realignment

On Sunday, June 2, 2024, the City of Newport News will begin construction on a new school in Newsome Park. This will result in a permanent closure of 30th Street between Wickham Avenue and Orcutt Avenue. The route 104 will be realigned, and outbound stops will be removed from the area surrounding the Doris Miller Community Center. Customers needing to board/disembark the route will need to do so at 2407 CHESTNUT & 33RD or at one of the newly added stops.

Stops Removed 
2400 WICKHAM & 26TH
2401 WICKHAM & 28TH
2403 30TH & ORCUTT
2404 30TH & ROANOKE
2460 30TH & CHESTNUT

Stops Added
2007 25TH & WICKHAM (Current Route 101 stop)
2009 25TH & ROANOKE (Current Route 101 stop)

CHESTNUT & 30TH (Temporary Stop)

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