Customer Service Alerts

Norfolk Grand Illumination

Due to the Norfolk Grand Illumination Parade, from approximately 3:00 PM until 10:00 PM on Saturday, November 23, 2024, customers are advised to expect heavy delays due to traffic in the downtown Norfolk area. Customers are advised that the Routes 6, 8, and 45  will be unable to service the Waterside Loop (Waterside, Civic Plaza Station, MacArthur Station, Bank & Plume) during this event. Customers will have to board and disembark at the Downtown Norfolk Transit Center located at 434 Saint Pauls Blvd.

In support of the event, Hampton Roads Transit will be running enhanced service for the Elizabeth River Ferry and The Tide light rail. The Tide light rail will operate 10-minute frequency, 4:00 PM – 10:00 PM, and 30-minute frequency 10:00 PM – midnight.  From 5:00 PM until 9:00 PM The Tide light rail will not service the Harbor Park Station. The Elizabeth River Ferry will operate 15-minute frequency 4:00 PM – 11:45 PM. For information on tickets for The Tide light rail and Elizabeth River Ferry, please visit gohrt.com.

Other activities such as the Harbor Half-Marathon will occur during the same time frame. So, we advise all of our customers to check their specific route via our Real-Time Bus Information. Customers need simply open a browser on their phone and navigate to gohrt.com. Then, enter the stop number in the box labeled “My Stop”. Once submitted, the phone will display the next three arrival times for the bus (or buses) serving that stop, including on time, early and late readings, if applicable. Customers may also get this information via the automated phone system by simply calling (757) 222-6100 and saying or entering the stop number.

Route 961: Temporary Detour

On Sunday, December 1, 2024, due to road construction and traffic concerns, the Route 961 going to Norfolk will detour via Emancipation Dr. to the Hampton Roads Bridge Tunnel. Also, stop # 5463 (Martin Luther King Jr. Blvd & Shelter) currently serviced by the Route 115 will now also be serviced by the 961 going to Norfolk.

Thanksgiving Day Last Trips

On Thanksgiving (Thursday, November 28, 2024), most bus routes will operate on a Sunday schedule.  However, some bus routes will operate on a modified Sunday schedule, meaning service will end earlier.  The following tables provide the departure times (from the inbound and outbound start points) for the last trips for each route.  “Regular Schedule” means there is no modification to the Sunday schedule for that specific route.

Thanksgiving Holiday Period

On Wednesday, November 27, 2024, Hampton Roads Transit bus, light rail, ferry, Base Express, paratransit, and ridesharing services will operate on a regular schedule. The Downtown Norfolk Transit Center information booth will close at 4:30 PM. All other transit center information booths will operate in accordance with their normal schedule. The Customer Service Call Center will be available from 5:00 AM to 5:00 PM. Administrative facilities will close at 12 noon.

On Thursday, November 28, 2024, in observance of Thanksgiving, most Hampton Roads Transit bus routes will operate on a regular Sunday schedule, but some bus routes will operate on a modified Sunday schedule, meaning service will end earlier (see Gohrt.com for details). The light rail, Base Express, paratransit, and ridesharing services will operate on a Sunday schedule. The ferry will not operate.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

On Friday, November 29, 2024, Hampton Roads Transit bus, light rail, Base Express, paratransit, and ridesharing services will operate on a Saturday schedule. The ferry will run on its regular schedule.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

Chartway Norfolk Harbor Half Marathon/10K

The City of Norfolk is hosting the Chartway Norfolk Harbor Half Marathon the morning of Sunday, November 24, 2024. This will cause a shutdown of most roads in downtown Norfolk and Ghent, and affected bus routes will detour from 4:00 AM until approximately 1:00 PM. The downtown loop (Waterside Drive, Civic Plaza, MacArthur Station, and Bank and Plume ) and Fort Norfolk/Norfolk General will not be serviced during this marathon. Customers are advised to board and disembark at the Downtown Norfolk Transit Center or utilize the light rail to bypass impacted areas. 

Route 1

Outbound:
Via: Brambleton to Ward’s Corner
R – St. Paul’s Blvd.
Continue to Monticello Ave. to regular route

Stops Missed:
0010 MONTICELLO & BRAMBLETON (SCOPE)
0011 MONTICELLO & STARKE

Inbound:
Regular route

Route 2

Outbound:
Via: Monticello Ave to Naval Exchange
L – 21st St.
R – Colonial Ave.
L – 38th St.
R – Colley Ave.
L – Bolling Ave.
R – Hampton Blvd. onto regular route

Stops Missed:
5605 VIRGINIA BEACH & GRANBY
5701 OLNEY & MOWBRAY
0203 OLNEY & COLONIAL
0204 OLNEY & STOCKLEY GARDENS
0205 OLNEY & NORFOLK GENERAL
5744 FORT NORFOLK STATION
5767 COLLEY & FAIRFAX
0432 COLLEY & RALEIGH
5779 REDGATE & CHILDRENS WAY
0209 HAMPTON & PRINCESS ANNE
0211 HAMPTON & SPOTSWOOD
2532 HAMPTON & WOODROW
0214 HAMPTON & 27TH
0216 HAMPTON & 37TH
0218 HAMPTON & 41ST
0219 HAMPTON & 45TH
0221 HAMPTON & 49TH
3785 HAMPTON & SHELL STATION
0222 HAMPTON & BOLLING

Inbound:
Via: Hampton Blvd. to Norfolk Transit 
L – Bolling Ave.
R – Colley Ave
L – 38^th St.
R – Colonial Ave.
L – 21st St.
R – Monticello Ave. onto regular route

Stops Missed:
0261 HAMPTON & BOLLING
5828 HAMPTON & 49TH
0264 HAMPTON & 45TH
0266 HAMPTON & 41ST
1911 HAMPTON & 37TH
0267 HAMPTON & 25TH
0268 HAMPTON & WOODROW
0281 HAMPTON & SPOTSWOOD
0208 HAMPTON & GRAYDON
0272 REDGATE & COLLEY
0273 COLLEY & RALEIGH
0205 OLNEY & NORFOLK GENERAL
5744 FORT NORFOLK STATION
5767 COLLEY & FAIRFAX
0275 OLNEY & MOWBRAY ARCH
0276 OLNEY & CHRYSLER MUSEUM
5607 VIRGINIA BEACH & BOUSH

Route 3

Outbound:
Via: Brambleton to Oceanview
R – St. Paul’s Blvd.
Continue to Monticello Ave. to regular route.

Stops Missed:
0010 MONTICELLO & BRAMBLETON (SCOPE)
0011 MONTICELLO & STARKE

Inbound:
Regular route

Route 4

Outbound:
Via: 21st St. to ODU
R – Colonial Ave.
L – 38^th St.
R – Colley Ave.
L – Bolling Ave.
L – Powhatan Ave.
L – 49th St

Stops Missed:
0417 21ST & MANTEO
0435 COLLEY & 26TH
0437 COLLEY & 35TH
6056 38th & KELLAM
3784 38TH & HAMPTON
0421 38TH & BLUESTONE
5670 ELKHORN & 39TH
5671 ELKHORN & 42ND
9158 POWHATAN & 46TH

Inbound:
Via: 49th and Quarantine to Norfolk Transit
L – Quarantine Rd.
L – Melrose Pkwy.
R – Powhatan Ave.
R – Bolling Ave.
R – Colley Ave.
L – 38th St.
R – Colonial Ave.
L – 21st St.

Stops Missed:
0264 HAMPTON & 45TH
5835 43RD & BOWDENS FERRY
5669 ELKHORN & 41ST
5668 ELKHORN & 39TH
9143 38TH & BLUESTONE
0441 38TH & BOWDENS FERRY
6055 38TH & KILLAM
0427 COLLEY & 35TH
0428 COLLEY & 26TH
5906 21ST & MANTEO
0443 21ST & COLONIAL

Route 6

Outbound:
Via: St. Paul’s Blvd. to Berkley Bridge
L – City Hall Ave. 

Inbound:
Via: Market St. to Norfolk Transit
R – St. Paul’s Blvd.

Stops Missed:
0006 SAINT PAULS & PLUME
0008 WATERSIDE & COMMERCIAL
6052 CITY HALL & BANK

Route 8

Outbound:
Via: St. Paul’s Blvd to Evelyn Butts
L – City Hall Ave. to Tidewater Dr.

Inbound:
Via: City Hall Ave. to Norfolk Transit
R – St. Paul’s Blvd.

Stops Missed
0006 SAINT PAULS & PLUME
6094 BANK & PLUME

Route 11

Outbound:
Via: Monticello Ave. to Colonial Place
L – 21st. St.
R – Colonial Ave. onto regular route

Stops Missed:
5605 VIRGINIA BEACH & GRANBY
5701 OLNEY & MOWBRAY
0720 COLONIAL & BOISSEVAIN
0721 COLONIAL & GRAYDON
0722 COLONIAL & PRINCESS ANNE
0725 COLONIAL & WASHINGTON
9184 COLONIAL & 21ST 

Inbound:
Via: Colonial Ave. to Norfolk Transit
L – 21st St.
R – Monticello Ave. to St. Paul’s Blvd. onto regular route

Stops Missed:
0753 COLONIAL & 21ST
0754 COLONIAL & SPOTSWOOD
0755 COLONIAL & PRINCESS ANNE
0756 COLONIAL & BOISSEVAIN
0276 OLNEY & MOWBRAY ARCH
5607 VIRGINIA BEACH & BOUSH

Route 23

Inbound:
Via: Princess Anne Rd. to Ft Norfolk
L – Monticello
R – W. Virginia Beach Blvd
Layover at Harrison Opera House Stop #5605 West Virginia Beach & Granby

Stops Missed:
1235 PRINCESS ANNE & PENDER
1236 PRINCESS ANNE & COLONIAL
1237 PRINCESS ANNE & MANTEO
0430 COLLEY & GRAYDON
0273 COLLEY & RALEIGH
0205 OLNEY & NORFOLK GENERAL
5744 FORT NORFOLK STATION

Outbound:
Via: W. Virginia Beach Blvd to Military Circle
R– Llewellan Ave.
R – Princess Anne Rd. onto regular route

Stops Missed:
5744 FORT NORFOLK STATION
5767 COLLEY & FAIRFAX
0205 OLNEY & NORFOLK GENERAL
0432 COLLEY & RALEIGH
0433 COLLEY & GRAYDON
1166 PRINCESS ANNE & MANTEO
1167 PRINCESS ANNE & COLONIAL
1168 PRINCESS ANNE & BOTETOURT

Route 44

The Route 44 will not be able to service Brambleton Avenue or Norfolk General during this event.

Stops Missed:
5889 BRAMBLETON & YARMOUTH
0205 OLNEY & NORFOLK GENERAL
0432 COLLEY & RALEIGH
5779 REDGATE & CHILDRENS WAY
0272 REDGATE & COLLEY
0273 COLLEY & RALEIGH
0205 OLNEY & NORFOLK GENERAL
5888 BRAMBLETON & YARMOUTH
0455 BRAMBLETON & SAINT PAULS
0612 BRAMBLETON & LINCOLN

Route 45

Outbound:
Via: St. Paul’s Blvd. to Berkley Bridge
L – City Hall Ave. 

Inbound:
Via: Market St. to Norfolk Transit
R – St. Paul’s Blvd.

Stops Missed:
0006 SAINT PAULS & PLUME
0008 WATERSIDE & COMMERCIAL
6052 CITY HALL & BANK

Chartway Norfolk Harbor 5K

The City of Norfolk is hosting its annual Norfolk Harbor 5K on Saturday, November 23, 2024, from 6:00 AM until 12:00 PM. Due to this event and setup for the Grand Illumination Parade,  Waterside Drive, Civic Plaza, MacArthur Station, and Bank and Plume will not be serviced by the Routes 6, 8, and 45 until after 10:00 PM. Patrons will need to board and disembark either at the Downtown Norfolk Transit Center or utilize the light rail to bypass impacted areas. Light Rail service will not be impacted.

Coastal Virginia Auto Show

On Saturday, November 23, 2024, the Virginia Beach Convention Center will host the Coastal Virginia Auto Show. The area directly in front of the Convention Center on 19th Street will be closed off from 8:00AM to 6:00PM. The Routes 20, 33, and 960 will still service 19th and Parks lineup, but customers should expect delays due to traffic.

Route 41: Stop Service Adjustment

Due to the realignment of the Route 41 in Portsmouth, customers needing to travel to downtown Portsmouth will need to board/disembark at stop 9418 7th & Madison (on 7th Street across from the Madison Highrise).

Route 18: Ballentine Boulevard Detour

Starting Wednesday, October 9, 2024, Ballentine Blvd. is blocked between Princess Anne Rd. and Hanbury St. due to construction. The Route 18 will detour until further notice.
Outbound
Via Ballentine Blvd
(R) S. Cape Henry Ave .
(L) Grandy Ave.
(R) Dana St.
(L) Cromwell Rd.
(L) Hanbury St.
Regular Route

Stops Missed
1000 BALLENTINE & TARRANT
2989 BALLENTINE & DANA
1001 BALLENTINE & TAIT
1003 BALLENTINE & PETERSON

Inbound
Via Ballentine Boulevard
(L) Peterson Ave.
(R) Cromwell
(R) Dana St.
(L) Grandy Ave
(R) S Cape Henry Ave
(L) Ballentine Blvd.
Regular Route

Stops Missed
0988 BALLENTINE & PETERSON
0990 BALLENTINE & TAIT
2998 BALLENTINE & MCLEMORE
0992 BALLENTINE & TARRANT

October 2024 Service Changes

Southside

Route 1 Granby Street – Route 1 will be realigned to terminate at Joint Expeditionary Base Little Creek (JEB). The existing Route 22 and realigned Route 36 will provide coverage loss by realigned Route 1. Route 22 will provide coverage between JEB and Shore Drive/Pleasure House Road and realigned Route 36 will provide coverage between Shore Drive/Pleasure House Road and Pembroke East.

Route 20 Virginia Beach Boulevard – On Saturdays, the break time on the first two morning inbound trips at Military Circle will be reduced. Improve the runtime between Military Circle and Virginia Beach Boulevard/Ingleside Road to the Downtown Norfolk Transit Center.

Route 22 Haygood – Improve weekday and Saturday span to 10:00 PM

Route 26 Lynnhaven – Saturday schedule adjustments.

Route 27 Northampton Boulevard (Diamond Springs Road) – Route 27 is realigned to operate between JEB Little Creek and the Newtown Road light rail station, no longer serving Shore Drive and Pleasure House Road. Weekday and Saturday schedule adjustments.

Route 29 Great Neck Rd. – Saturday schedule adjustments.

Route 33 General Booth Boulevard – Saturday schedule adjustments.

Route 36 Holland Road – Route 36 is extended to Shore Drive and Pleasure House Road north of Pembroke East. Route 36 will cover the Independence Boulevard corridor currently served by Route 1. Improve weekday and Saturday span to 5:00 AM to 12:00 AM

Route 41 Cradock – Route 41 is realigned, with Route 45 and Route 50 covering some of the service removed from Route 41. The weekday span will be improved to 5:00 AM to 10:00 PM and Saturday span will end at 9:00 PM

Route 43 Parkview – Route 43 will be eliminated, with its service covered by the realigned Routes 47 and 50.

Route 44 Midtown – Route 44 is realigned to operate along Airline Boulevard until Quailshire Lane. Route 44 will also provide service along Elmhurst Lane between Airline Boulevard and Garwood Avenue Monday through Friday between 6:00 AM and 4:00 PM. Service on Portsmouth Boulevard west of Turnpike Road will no longer be offered via Route 44 but will instead be served by the realigned Route 45. Saturday span will begin at 6:00 AM

Route 45 Portsmouth Boulevard – Route 45 is extended to Starmount Parkway and Jolliff Road. In Downtown Portsmouth, Route 45 will operate via Port Centre Parkway and Portsmouth Boulevard instead of via Effingham Street and Court Street (service along these corridors will be replaced with the realigned Route 41). Route 45 will provide 30 minute service Monday through Saturday between the Downtown Norfolk Transit Center and Starmount Parkway/Jolliff Road. Weekday and Saturday span is improved to end at 1:00 AM Improve Sunday span to 5:10 AM to 1:00 AM Service will operate hourly on Sunday.

Route 47 High Street – Route 47 is realigned to provide service between downtown Portsmouth and the Walmart/Frederick Boulevard commercial area. Sunday service will operate to College Drive and Lakeview Parkway. Hourly service will be provided daily.

Route 50 County Street/Victory Crossing – Route 50 is realigned to provide service to Parkview and areas of Cavalier Manor. Service on Greenwood Drive between Missy Elliott and Deep Creek, and County Street between Elm Avenue and Effingham Street will be eliminated. Sunday service will start at 8:00 AM

Route 57 Camelot – Service on Route 57 is discontinued on Airline Boulevard between Victory Boulevard and Quailshire Lane replaced by the realigned Route 44. Route 57 will continue to provide service between Victory Crossing and Robert Hall Boulevard.

Route 58 Bainbridge Boulevard – The construction on the High Rise Bridge affecting the Route 58 has been completed. As part of the October service changes, the route will resume service along Libertyville Road. Schedule adjustments departing Liberty Street/Seaboard Avenue.

Route 800 Light Rail – Monday – Sunday schedule adjustments.

Northside

Route 104 Marshall Avenue – The existing detour due to construction of a new school in Newport News will become the permanent alignment.

Route 108 Bland Boulevard – Route 108 will serve the new Newport News Transportation Center (Amtrak Station) off of Bland Boulevard between Warwick Boulevard and Campbell Road. The new station is located on Aspen Meadow Lane.

Route 118 Neil Armstrong – Route 118 will be revised to operate along Butler Farm Road to the new Coliseum Drive extension to Hampton Roads Center Parkway.

Route 405 Buckroe/Newport News Shipyard – Route 405 will service the bus stop 6110 at Mercury Blvd. and Salem Rd.

Route 430 Buckroe/Newport News Shipyard – Route 430 will service all bus stops on Warwick Blvd. and Washington Ave.

Route 961 Norfolk/Hampton/Newport News – The evening service span on Route 961 will be extended to midnight on weekday and Saturday.

Route 964 NNTC/Smithfield – The 3:40 pm trip will start at NNTC and then operate along Washington Avenue to North Gate.