Customer Service Alerts

Inclement Weather

On Friday, December 5, 2025, Hampton Roads Transit services will operate on their regular schedule, but due to expected inclement weather, customers are advised to expect delays and impromptu detours.  Updated information will be made available online at gohrt.com or via Customer Service. 

New Years Day Last Trips

On New Years Day (Thursday, January 1, 2026), most bus routes will operate on a Sunday schedule.  However, some bus routes will operate on a modified Sunday schedule, meaning service will end earlier.  The following tables provide the departure times (from the inbound and outbound start points) for the last trips for each route.  “Regular Schedule” means there is no modification to the Sunday schedule for that specific route.

Southside

 Northside

New Year’s Holiday Service

On New Year’s Eve, Wednesday, December 31, 2025, Hampton Roads Transit bus, light rail, Base Express, paratransit, and ridesharing services will operate on a regular schedule. The ferry will operate until 2:00 AM. All transit center information booths will operate in accordance with their normal schedule. The Customer Service Call Center will operate from 5:00 AM to 5:00 PM.

On New Year’s Day, Thursday, January 1, 2026, most Hampton Roads Transit bus routes will operate on a regular Sunday schedule, but some bus routes will operate on a modified Sunday schedule, meaning service will end earlier (see Gohrt.com for details). The light rail, Base Express, paratransit, and ridesharing services will operate on a Sunday schedule. The ferry will operate on a regular schedule.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

Due to the closure of the Huntington Ingalls Newport News Shipyard for the Christmas and New Year’s holidays, the Routes 403, 405, 415, 430, 966
967 and 972 will not operate Wednesday, December 24, 2025, through Sunday, January 4, 2026. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. These affected routes will resume operation on Monday, January 5, 2026.

Christmas Day Last Trips

On Christmas (Thursday, December 25, 2025), most bus routes will operate on a Sunday schedule.  However, some bus routes will operate on a modified Sunday schedule, meaning service will end earlier.  The following tables provide the departure times (from the inbound and outbound start points) for the last trips for each route.  “Regular Schedule” means there is no modification to the Sunday schedule for that specific route.

Southside

Northside

Christmas Holiday Service

On Christmas Eve, Wednesday, December 24, 2025, all services (bus, light rail, ferry, Base Express, paratransit, and ridesharing services) will operate on a regular schedule, except for the Routes 403, 405, 415, 430, 966, 967, and 972, which will not operate. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

On Christmas Day, Thursday, December 25, 2025, most Hampton Roads Transit bus routes will operate on a regular Sunday schedule, but some bus routes will operate on a modified Sunday schedule, meaning service will end earlier (see Gohrt.com for details). Also, the Route 960 will not operate. The light rail, Base Express, paratransit, and ridesharing services will operate on a Sunday schedule. The ferry will not operate.  Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

On Friday, December 26, 2025, all services (bus, light rail, ferry, Base Express, paratransit, and ridesharing services) will operate on a regular schedule, except for the Routes 403, 405, 415, 430, 966, 967, and 972, which will not operate. Also, the specialized trips (Routes 414, 921, 961, and 964) will operate, but they will not serve the Huntington Ingalls Newport News Shipyard. Administrative facilities, transit center information booths, and the Customer Service Call Center will be CLOSED.

Due to the closure of the Huntington Ingalls Newport News Shipyard for the Christmas and New Year’s holidays, the Routes 403, 405, 415, 430, 966
967 and 972 will not operate Wednesday, December 24, 2025, through Sunday, January 4, 2026. These affected routes will resume operation on Monday, January 5, 2026.

Customer Service Temporary Closure

On Friday, December 12, 2025, transit services and transit centers will operate in accordance with their regular schedule.  However, the information booths located in the transit centers and public access to all administrative facilities (ID badge, Lost and Found, etc.) will close from 11:00 AM until approximately 3:00 PM. Additionally, the Customer Service Call Center will close from 11:30 AM until approximately 2:30 PM. The Call Center’s Interactive Voice Response (IVR) system will be available to provide route and schedule information during this time.

Hampton Holly Days Parade

On Saturday, December 6, 2025, the City of Hampton will hold the Holly Days Parade in the downtown area. The Routes 101, 103, 110, 115, 118, and 961 will detour 3:00 PM – 9:00 PM.

Route 101

Outbound
Via Hampton Transit
(R) King St.
(R) W. Pembroke Ave.
(L) LaSalle Ave.
(R) Kecoughtan Rd.
Regular Route

Stops Missed
2137 KING & PEMBROKE
3011 LINCOLN & FRANKLIN
3343 ARMISTEAD & QUEEN
2141 KECOUGHTAN & LEE
2142 KECOUGHTAN & VICTORIA
2144 KECOUGHTAN & SUNSET
2146 KECOUGHTAN & IVY HOME
2147 KECOUGHTAN & CLYDE
2149 KECOUGHTAN & REGENT

Inbound
Via Kecoughtan Road to Hampton Transit
(L) LaSalle Ave.
(R) W. Pembroke Ave.
(L) King St.
Regular Route

Stops Missed
2030 KECOUGHTAN & LASALLE
2032 KECOUGHTAN & ARMSTRONG
2033 KECOUGHTAN & CLYDE
2034 KECOUGHTAN & IVY HOME
2036 KECOUGHTAN & SUNSET
2038 KECOUGHTAN & VICTORIA
2040 KECOUGHTAN & CHAPEL
2259 ARMISTEAD & QUEEN
3004 LINCOLN & FRANKLIN
2046 KING & PEMBROKE

Route 103

Outbound
Via Hampton Transit
(R) King St.
(R) W. Pembroke Ave.
(L) LaSalle Ave.
Regular Route

Stops Missed
2137 KING & PEMBROKE
3011 LINCOLN & FRANKLIN
3343 ARMISTEAD & QUEEN
2834 SETTLERS LANDING & STEWART
2835 SETTLERS LANDING & BACK RIVER
2836 SETTLERS LANDING & LASALLE

Inbound
Via Lasalle Avenue to Hampton Transit
(R) W. Pembroke Ave.
(L) King St.
Regular Route

Stops Missed
2887 SETTLERS LANDING & LASALLE
2888 SETTLERS LANDING & BACK RIVER
2889 SETTLERS LANDING & STEWART
2259 ARMISTEAD & QUEEN
3004 LINCOLN & FRANKLIN
2046 KING & PEMBROKE

Route 110

Outbound
Via Hampton Transit
(R) King St.
(R) W. Pembroke Ave.
(R) LaSalle Ave.
Regular Route

Stops Missed
2137 KING & PEMBROKE
3011 LINCOLN & FRANKLIN
3343 ARMISTEAD & QUEEN
2261 QUEEN & STEWART
2262 QUEEN & BACKRIVER
2265 QUEEN & PATTERSON

Inbound
Via Lasalle Avenue to Hampton Transit
(L) W. Pembroke Ave.
(L) King St.
Regular Route

Stops Missed
2212 QUEEN & PATTERSON
2214 QUEEN & MAPLEWOOD
2216 QUEEN & STEWART
2259 ARMISTEAD & QUEEN
3004 LINCOLN & FRANKLIN
2046 KING & PEMBROKE

Route 115

Clockwise
Via Emancipation Drive to Hampton Transit
(L) Emancipation Dr.
(R) Tyler St. E / William R Harvey Way
(R) Settler’s Landing Rd. – Woodland Rd.
(L) E Mercury Blvd.
(L) E Pembroke Ave.
(R) King St.
Regular Route

Stops Missed
3002 SETTLERS LANDING & HAMPTON HARBOR
2045 EATON & MILL POINT
2046 KING & PEMBROKE

Counter-Clockwise
Via Hampton Transit
(R) King St.
(L) Pembroke Ave.
(R) E Mercury Blvd.
(R) Woodland Rd. – Settler’s Landing Rd.
(L) Tyler St. E / William R Harvey Way
Regular Route

Stops Missed
2137 KING & PEMBROKE
2091 EATON & MILL POINT
9387 SETTLERS LANDING & HAMPTON HARBOR

Route 118

Outbound
Via Hampton Transit
(R) King St.
(R) E Pembroke Ave.
(R) LaSalle Ave.
Regular Route

Stops Missed
2137 KING & PEMBROKE
3011 LINCOLN & FRANKLIN
3343 ARMISTEAD & QUEEN
2834 SETTLERS LANDING & STEWART
2835 SETTLERS LANDING & BACK RIVER
2836 SETTLERS LANDING & LASALLE

Inbound
Via Lasalle Avenue to Hampton Transit
(L) W. Pembroke Ave.
(L) King St.
Regular Route

Stops Missed
2887 SETTLERS LANDING & LASALLE
2888 SETTLERS LANDING & BACK RIVER
2889 SETTLERS LANDING & STEWART
2259 ARMISTEAD & QUEEN
3004 LINCOLN & FRANKLIN
2046 KING & PEMBROKE

Route 961

Outbound
Via Hampton Transit to Norfolk Transit
(R) King St.
(L) Pembroke Ave.
(R) E Mercury Blvd.
(R) Woodland Rd. – Settler’s Landing Rd.
(L) Tyler St. E / William R Harvey Way
Regular Route

Stops Missed
2091 EATON & MILL POINT
9387 SETTLERS LANDING & HAMPTON HARBOR

Inbound
Via I-64 West to Hampton Transit
(R) Exit #267, Woodland Rd. – Settler’s
Landing Rd.
(R) Settler’s Landing Rd. – Woodland Rd.
(L) E Mercury Blvd.
(L) E Pembroke Ave.
(R) King St.
Regular Route

Stops Missed
3002 SETTLERS LANDING & HAMPTON HARBOR
2045 EATON & MILL POINT

Chesapeake Rotary Christmas Parade

The City of Chesapeake will host their annual Rotary Club Christmas Parade Saturday, December 6, 2025, in the Cedar Road/Battlefield Boulevard/Great Bridge area of the city.  The Routes 14 and 58 will not be able to service Cedar Road from Battlefield Boulevard to Albemarle Drive, the Great Bridge Shopping Center, or City Hall between 4:00 PM and 9:00 PM. Customers needing to transfer between these routes should do so at stop 5736 Cedar & Albermarle. Customers should also expect delays due to increased traffic. 

Route 14

Outbound:
Via: Battlefield Boulevard to Chesapeake Civic Center
R – Albemarle Dr
R – Cedar Rd
Service Stop 5736 Cedar & Albermarle
R – Mill Landing Rd
L – Cedar Rd
(Begin Inbound Trip)

Inbound:
Via: Cedar Road to Robert Hall
L – Albemarle Dr.
L – Battlefield Blvd
Regular route

Stops Missed
0842 BATTLEFIELD & CEDAR
0843 SHEA & CONQUEST
0846 BATTLEFIELD & CEDAR

Route 58 

Outbound:
Via: Battlefield Boulevard to TCC
R – Albemarle Dr.
R – Cedar Rd
Regular route

Inbound:
Via: Cedar Road to Seaboard & Liberty
L – Albemarle Dr.
L – Battlefield Blvd
Regular route

Stops Missed
0842 BATTLEFIELD & CEDAR
0843 SHEA & CONQUEST
5903 CEDAR & HOLT
0846 BATTLEFIELD & CEDAR

Newport News Transit Center: ID Card Machine Unavailable

The identification card machine at the Newport News Transit Center is temporarily unavailable until further notice.

Route 1: Granby and Warren Stop Service Adjustment

Due to construction, stop 0171 Granby and Warren will not be serviced until further notice. Customers needing to board/disembark the Route 1 inbound must go to either stop 0170 Granby and North Shore or stop 0173 Granby and Oxford.