TSA has extended face mask requirement on all modes of public transit through September 13, 2021
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System Wide

    Thursday, May 13, 2021 @ 12:00am
    TSA has extended face mask requirement on all modes of public transit through September 13, 2021

    Effective May 13, 2021, the Centers for Disease Control (CDC) extended its requirement that all passengers wear a face mask on all modes of public transit and in transit centers regardless of vaccination status.  The Transportation Security Administration (TSA), has extended the federal mandate through September 13, 2021.

    Persons must wear properly fitted masks over their mouth and nose. Face shields and goggles may be worn to supplement a mask, but a mask is required. Scarves, ski mask, balaclavas, bandanas, shirt, or sweater collars pulled over the mouth, masks made of loosely woven fabric, masks containing slits, exhalation valves, or masks that do not fit properly are not permitted as substitutes.

    Passengers who do not comply with this order will be denied entry to HRT facilities and the use of HRT modes of transit.

    Passengers claiming exemption from the mask requirement because of a qualifying medical condition are required to present, upon request, an HRT Medical Exemption Card.

    If you choose to apply for a medical exemption card, call ADA-Ride at 1-877-232-7433You will need to have your licensed healthcare professional complete a form and submit it to ADA-Ride.

    You will be issued a confirmation number by ADA-Ride once the data required for your application has been entered. A temporary Medical Exemption Card with the confirmation number will be mailed to you. The temporary Medical Exemption Card will enable you to ride on HRT vehicles or enter HRT facilities for 20 days, or until you have been issued your official Medical Exemption Card…whichever occurs first.

    If approved, you will be contacted by HRT’s Customer Relations Division for an appointment to pick up your official Medical Exemption Card from one of the four transit centers within 10 business days (M-F).

    When boarding or upon request, you must show your Medical Exemption Card to the HRT representative along with a photo ID with the same name displayed on the card.

    Thursday, July 15, 2021 @ 12:00am
    Route Delay/Cancellation Highlighting Availability

    Due to special circumstances, route delay/cancellation highlighting on gohrt.com will be unavailable before 10:30AM, Monday – Friday. Delay information will still be available via the automated voice system or by speaking with a customer service representative (5 AM – 7 PM) at 757-222-6100.

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