Hampton Roads Transit will resume its regular service for bus, light rail, ferry and paratransit on Monday, January 24, 2022.
Effective Friday, December 3, 2021, the Transportation Security Administration (TSA), the federal mandate that requires passengers to wear a face mask on all modes of transit and in transit centers through March 18, 2022.
Persons must wear properly fitted masks over their mouth and nose. Face shields and goggles may be worn to supplement a mask, but a mask is required. Scarves, ski mask, balaclavas, bandanas, shirt, or sweater collars pulled over the mouth, masks made of loosely woven fabric, masks containing slits, exhalation valves, or masks that do not fit properly are no longer permitted as substitutes. Passengers who do not comply with this order will be denied entry to HRT facilities and the use of HRT modes of transit.
Passengers claiming exemption from the mask requirement because of a qualifying medical condition are required to present, upon request, an HRT Medical Exemption Card.
If you choose to apply for a medical exemption card, call ADA-Ride at 1-877-232-7433. You will need to have your licensed healthcare professional complete a form and submit it to ADA-Ride. You will be issued a confirmation number by ADA-Ride once the data required for your application has been entered. A temporary Medical Exemption Card with the confirmation number will be mailed to you. The temporary Medical Exemption Card will enable you to ride on HRT vehicles or enter HRT facilities for 20 days, or until you have been issued your official Medical Exemption Card, whichever occurs first.
If approved, you will be contacted by HRT’s Customer Relations Division for an appointment to pick up your official Medical Exemption Card from one of the four transit centers within 10 business days (M-F).
When boarding or upon request, you must show your Medical Exemption Card to the HRT representative along with a photo ID with the same name displayed on the card.