Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Thursday, May 16, 2024 @ 12:00am
Route 13: Stop Service Adjustment

Due to ongoing construction, the Route 13 inbound will be unable to service stop 0863 Campostella & Arlington until further notice.

Tuesday, May 14, 2024 @ 12:00am
Routes 30, 33, 35 and 960: Pacific Avenue & 30th Street Construction Detour

Due to construction on Pacific Ave, the Routes 30, 33, 35 and 960 will detour until further notice. Customers needing to board/alight at Pacific Ave & 30th Street, must do so at stop 1486 Pacific & 28th or stop 1282 Pacific & 26th.
Inbound 960 & Outbound 30, 33, 35

Stop Missed
5535 PACIFIC & 30TH

Inbound 33,35

Stop Missed
5718 PACIFIC & 30TH

Monday, May 13, 2024 @ 2:40pm
Route 964 Schedule Change

The Route 964 scheduled to depart from the North Yard at 2:40 PM, will now start at NNTC (Bay A-3) at 2:40 PM and then proceed to the North Yard.

Friday, March 29, 2024 @ 12:00am
Route 20: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 20 will be unable to service stop 1085 First Colonial Rd and Laskin Rd.  Until further notice, customers needing to board/alight the outbound Route 20 will have to do so at the bus shelter at stop 1086 First Colonial Rd and Donna Dr, adjacent to Target.

Thursday, March 28, 2024 @ 12:00am
Ride The Tide for Free on Norfolk Tides Home Game Nights

Hampton Roads Transit (HRT) and the Norfolk Tides have announced a new partnership for all home games at Harbor Park in 2024. For all home games of the season, Norfolk Tides fans can show their game ticket for that evening’s game for a free ride on The Tide light rail to and from the stadium.

The free rides are available two hours prior to and after the game and are valid for all scheduled home games listed on the Tides 2024 schedule. Fans can purchase game tickets at the Harbor Park box office or online at NorfolkTides.com/Tickets.

Monday, March 25, 2024 @ 12:00am
Norfolk State Light Rail Station Westside Stairwell Out of Service

At the Norfolk State Light Rail Station, the Westside stairwell (side closest to the bus shelters) is out of service until further notice. Please use the Westside elevator to access the Light Rail platform.

Sunday, January 7, 2024 @ 12:00am
Route 18: Kimball Terrace Detour

(Update 1/5/24) As construction equipment is periodically blocking access for the Route 18, busses will begin the detour effective immediately. Customers are directed to board/disembark outside of the impacted area.

Starting Sunday, January 7, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
Inbound
Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Tuesday, July 18, 2023 @ 12:00am
Silverleaf Transit Center Temporary Closure

The Customer Service information booth and lobby of the Silverleaf Transit Center will be closed until further notice. Customers may still board/disembark buses at Silverleaf. Route and schedule information will be available at 757-222-6100 or online at gohrt.com.

Sunday, May 21, 2023 @ 12:00am
Customer Service Call Center Sunday Closures

Due to special circumstances, the Customer Service Call Center will be closed on Sundays, starting May 21, 2023, until further notice. Route information and schedules will still be able via the automated phone system as well as online at gohrt.com.

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