Planning & Development

The HRT Chief Planning and Development Officer works with HRT staff to set the level of transit service for the region. The Planning and Development department includes Planning and Scheduling, Long-Range Planning, and Customer Service.

Service Planning, Scheduling, Long Range Planning: Working in coordination with local cities, the Planning and Development Department develops the routes, frequency of service, and location of transit services based on the ability of a city to share in the cost of the transit service. The department is also responsible for major high capacity/fixed guideway corridor studies, and projects to expand bus or rail service. The department is also responsible for the preparation of the agency’s ten-year Capital Improvement Plan (CIP). Information and statistics for the National Transit Database Program (NTD) is managed within Planning and Development in order to fulfill the reporting requirements of the Federal Transit Administration (FTA).

Customer Relations Division: The Customer Relations Division engages and communicates with HRT’s customers regarding transit service. The division operates the call center and the customer service windows at all transit centers, investigates customer complaints, prepares and issues customer alerts and manages lost and found.

Plans & Studies

• System Optimization Plan

• Transit Strategic Plan
  FY2023-2032 Second Annual Update
• Transit Strategic Plan
  FY2022-FY2031 First Annual Update
• Transit Strategic Plan
  FY2021-FY2030

• • Norfolk Westside Transit Study (Final)
    Full Report, July 2018, 290MB PDF
  • Norfolk Westside Transit Study (Final)
    Appendices, July 2018, 274MB PDF
  • Origin & Destination Study
  • Connecting Chesapeake: A Study of High-Capacity Transit