Customer Service
How to Reach Us
- Call:
English: (757) 222-6100
Español: (757) 222-6100 (Press 2)
TTY: 711 - Complaints? Concerns? Compliments?
Call: (757) 222-6000 ext. 6300 - Write:
Hampton Roads Transit
Attn: Customer Service
3400 Victoria Blvd.
Hampton, VA 23661 - Email:
customerservice@hrtransit.org
Customer Service Call Center
Summer Schedule: Jul 15 – Sep 30
| Weekdays | 5:00 a.m. – 8:00 p.m. |
| Saturday | 7:00 a.m. – 7:00 p.m. |
| Sunday | Closed |
| Holidays | 9:00 a.m. – 4:00 p.m. |
Hours
| Weekdays | 5:00 a.m. – 7:00 p.m. |
| Saturday | 7:00 a.m. – 7:00 p.m. |
| Sunday | Closed |
| Holidays | 9:00 a.m. – 4:00 p.m. |
Customer Feedback
HRT is committed to providing reliable, safe and satisfying transportation services to the citizens of Hampton Roads. Customer feedback is critical towards fulfilling this challenge. For best results, login to the Customer Assistance System below to offer a compliment, a commendation, make a suggestion, or file a complaint.
Further Assistance
- FAQs
- Transit Center Hours
- Transit Center Maps
- Review All Service Alerts
- Service Delay/Cancellation? Get a Note
- Language Interpreter Support
- Holiday Schedules
- Snow Route Plan
- Inclement Weather Plan
- Passenger Code of Conduct
Lost & Found
Contact Customer Service.
HRT is not responsible for items left on HRT properties or vehicles. Except for perishable items, which are discarded immediately, most unclaimed items are kept for a maximum of 10 days. Some unclaimed items are held longer, and must be forwarded to the State of Virginia. For assistance with those items, contact the Virginia Department of the Treasury.
Other Connections
- Human Resources
- Email: HRHelpdesk@hrtransit.org
- Notes: Email a signed release. Faxes are not accepted.
- Ray Amoruso Chief Planning and Development Officer
- Email: ramoruso@hrtransit.org
- Phone: (757) 222-6000 ext. 6133
- Sibyl Pappas Chief Engineering and Facilities Officer
- Email: spappas@hrtransit.org
- Phone: (757) 222-6000 ext. 6046
- Contact
- If you believe you have been subjected to discrimination prohibited under the Americans with Disabilities Act and/or 504 of the Rehabilitation Act, you may file a complaint by completing the complaint form and mailing it to:
Hampton Roads Transit
ADA Compliance Specialist
3400 Victoria Blvd.
Hampton, VA 23661
See more details
- Contact
- Notes: If you believe you have been subjected to discrimination prohibited under Title VI and the related statutes, you may file a complaint by completing the complaint form and mailing it to:
Hampton Roads Transit
Attn: Title VI Compliance Officer
3400 Victoria Boulevard
Hampton, VA 23661