Customer Service

How to Get Automated Information by Phone

The interactive voice response (IVR) system is available 24 hours a day. The IVR provides general information as well as the next three bus stop arrival/departure times in real time. Just call (757) 222-6100 and follow the prompts.

How to Contact a Customer Service Representative by Phone

• Call:
  English: (757) 222-6100
  (Say “Customer Service” and then “General Information”)
  Español: (757) 222-6100 (Press 2)
  TTY: 711

Customer Service Call Center Hours

Monday – Friday: 5:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: Closed
Holiday: 9:00 AM – 4:00 PM

Customer Feedback

HRT values customer feedback (compliments, concerns, suggestions, and complaints). Please use any of the following methods to let us know what you think:

• Compliments, Concerns, Suggestions, and Complaints
  Call: (757) 222-6000 ext. 6300
• Email:
  customerservice@hrtransit.org
• Write:
  Hampton Roads Transit
  Attn: Customer Service
  3400 Victoria Blvd.
  Hampton, VA 23661

Customer Assistance System

• Forgot Password?
• First Time? Register Here.

Further Assistance

• FAQs
• Transit Center Hours
• Transit Center Maps
• Review All Service Alerts
• Service Delay/Cancellation? Get a Note
• Language Interpreter Support
• Holiday Schedules
• Snow Route Plan
• Inclement Weather Plan
• Passenger Code of Conduct

Lost & Found

Contact Customer Service.

HRT is not responsible for items left on HRT properties or vehicles. Except for perishable items, which are discarded immediately, most unclaimed items are kept for a maximum of 10 days. Some unclaimed items are held longer, and must be forwarded to the State of Virginia. For assistance with those items, contact the Virginia Department of the Treasury.

Other Connections