Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Monday, May 27, 2024 @ 12:00am
Portsmouth Memorial Day Parade

The Portsmouth Memorial Day Parade will take place along High Street on Monday, May 27, 2024.  Due to road closures, the lineup for downtown Portsmouth will be moved to Wythe Street and Court Street (adjacent to the WAVY-10 building) from 9:30 AM until 12:30 PM. The routes 41, 43, 45, 47, 50, and 980 will detour as follows:

Route 41

Inbound:
Via: Court Street to Wavy Lineup
R – WAVY St.
L – Harbor Center Way
R – Wythe St.

Outbound:
Via: Wythe Street to Victory Crossing
L – Court St.
Regular Route

Stops Missed
1550 COUNTY & COURT
1551 PORT CENTRE & BART

Route 43

Inbound:
Via: Effingham Street to Wavy Lineup
L – Lincoln St.
L – Court St.
R – WAVY St.
L – Harbor Center Way
L – Wythe St

Stops Missed
1685 HIGH & WASHINGTON
1692 HIGH & DINWIDDIE
1587 HIGH & CRAWFORD
1550 COUNTY & COURT

Outbound:
Via: Wythe Street to Fredrick & Bart
L – Court St.
R – Lincoln St.
R – Effingham St.
Regular Route

Stops Missed
1550 COUNTY & COURT
1715 HIGH & COURT
1716 HIGH & WASHINGTON

Route 45

Outbound:
Via: Downtown Tunnel
R – Exit 7: Effingham/DTP
Bear right to Bart St.
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St. to Wavy Lineup

To Victory Crossing
L – Court St.
R – Lincoln St.
L – Effingham St.
Regular Route

Stops Missed
5537 BART & COURT
1550 COUNTY & COURT
5548 COUNTY & DINWIDDIE
5554 COUNTY & GREEN
1634 EFFINGHAM & SOUTH
1637 EFFINGHAM & BRIGHTON

Inbound:
Via: Effingham Street
R – Lincoln St.
L – Court St.
R – WAVY St.
L – Harbor Center Way
L – Wythe St. to Wavy Lineup

Stops Missed
1639 EFFINGHAM & HENRY
1636 EFFINGHAM & COUNTY
5553 COUNTY & WASHINGTON
5549 COUNTY & DINWIDDIE
5537 BART & COURT
1550 COUNTY & COURT
1551 PORT CENTRE & BART

Route 47

Inbound:
Via: High Street to Wavy Lineup
R – Constitution Ave.
L – County St.
R – Effingham St.
L – Lincoln St.
L – Court St.
R – WAVY St.
L – Harbor Center Way
L – Wythe St.

Stops Missed
1714 HIGH & JAMESTOWN
5179 HIGH & YORKTOWN
1712 HIGH & WILLIAMSBURG
5182 HIGH & TWINE
1691 HIGH & ELM
1690 HIGH & CHESTNUT
1685 HIGH & WASHINGTON
1692 HIGH & DINWIDDIE
1587 HIGH & CRAWFORD
1550 COUNTY & COURT

Outbound:
Via: Wythe Street to College Drive
L – Court St.
R – Lincoln St.
R – Effingham St.
L – County St.
R – Constitution Ave.
L – High St.
Regular Route

Stops Missed
1550 COUNTY & COURT
1715 HIGH & COURT
1716 HIGH & WASHINGTON
1687 HIGH & EFFINGHAM
3384 HIGH & PRIMROSE
1686 HIGH & TWINE
1693 HIGH & RUTH BROWN
1694 HIGH & JAMESTOWN

Route 50

Inbound:
Via: County Street to Wavy Lineup
R – Effingham St.
L – Lincoln St.
L – Court St.
R – WAVY St.
L – Harbor Center Way
L – Wythe St

Stops Missed
5553 COUNTY & WASHINGTON
5549 COUNTY & DINWIDDIE
1550 COUNTY & COURT

Outbound
Via: Wythe Street to Victory Crossing
L – Court St.
R – Lincoln St.
R – Effingham St.
L – County St.
Regular Route

Stops Missed
1550 COUNTY & COURT
5548 COUNTY & DINWIDDIE
5554 COUNTY & GREEN
Route 980

Inbound:
Via: Pavilion Drive to Norfolk Transit
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St to line up

Stops Missed
1550 COUNTY & COURT

Outbound
Via: Bart Street to Amazon
Stop at Park and Sail Lot (bus stop on Bart)
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St to line up

Stops Missed
1550 COUNTY & COURT

Monday, May 27, 2024 @ 12:00am
Chesapeake Memorial Day Ceremony

The City of Chesapeake will hold their Memorial Day ceremony at City Hall at 11:00AM, on Monday, May 27, 2024. During this time, the Routes 14 and 58 will not be able to service stop 0843 SHEA & CONQUEST in front of City Hall. Customers needing to board/alight these routes should go to stop 5903 CEDAR & HOLT.

Friday, May 24, 2024 @ 12:00am
Portsmouth Umoja Festival Detour

The annual Portsmouth Umoja Festival will take place at the Atlantic Union Bank Pavilion  Friday, May 24, through Sunday, May 26, 2024. Portions of Bart Street and Crawford Circle will be closed to traffic.  The Routes 41, 43, 45, 47, 50, and 980 will detour. Customers should expect delays due to increased traffic.

Route 41

Inbound
Via: Court Street to Downtown
R – Columbia St.
L – Crawford St.
 
Outbound

Regular Route

No Stops Missed

Routes 43 and 47

Inbound
Via: High Street to Downtown
R- Court St.
L- Columbia St.
L-  Crawford St.

Outbound
Regular Route

Stops Missed
1587 High and Crawford

Route 45

Inbound
Via: County Street to Downtown
R – Court St.
L – Columbia St.
L – Crawford St.

Outbound
Via: Bart Street to Victory Crossing
L – Court St.
R – Columbia St.
L – Crawford St.

Stop Missed
5537 Bart and Court

Route 50

Inbound
Via: County Street to Downtown
R – Court St.
L – Columbia St.
L – Crawford St.

Outbound
Regular Route

No Stops Missed

Route 980

Outbound
Via: Bart Street to Downtown Portsmouth
L – Court St.
R – Columbia St.
L – Crawford St.

Inbound
Via: Pavilion Drive to Downtown Portsmouth
L – Court St.
R – Columbia St.
L – Crawford St.

Tuesday, May 28, 2024 @ 12:00am
Harbor Park “Bark in the Park”

Harbor Park and the Norfolk Tides will host  Bark in the Park on Tuesday, May 28, 2024. Customers are reminded that only service animals or pets secured in a carrier are allowed in HRT vehicles (bus, light rail, ferry) and facilities. Carriers must be able to fit either on the passenger’s lap or in the space in front of their feet. Carriers cannot take up another seat or block aisleways. Service Animals are defined here.

Thursday, May 16, 2024 @ 12:00am
Route 13: Stop Service Adjustment

Due to ongoing construction, the Route 13 inbound will be unable to service stop 0863 Campostella & Arlington until further notice.

Tuesday, May 14, 2024 @ 12:00am
Routes 30, 33, 35 and 960: Pacific Avenue & 30th Street Construction Detour

Due to construction on Pacific Ave, the Routes 30, 33, 35 and 960 will detour until further notice. Customers needing to board/alight at Pacific Ave & 30th Street, must do so at stop 1486 Pacific & 28th or stop 1282 Pacific & 26th.
Inbound 960 & Outbound 30, 33, 35

Stop Missed
5535 PACIFIC & 30TH

Inbound 33,35

Stop Missed
5718 PACIFIC & 30TH

Monday, May 13, 2024 @ 2:40pm
Route 964 Schedule Change

The Route 964 scheduled to depart from the North Yard at 2:40 PM, will now start at NNTC (Bay A-3) at 2:40 PM and then proceed to the North Yard.

Monday, May 27, 2024 @ 12:00am
Memorial Day

On Memorial Day, Hampton Roads Transit bus, light rail, Naval Station Norfolk Base Express, and paratransit will operate on a Saturday schedule. The ferry will operate on its regular Summer weekday schedule.

Transit center information booths and administrative facilities (ID badge, Lost & Found, etc.) will be closed. Customer Service will be available via phone from 9:00 AM to 4:00 PM.

Wednesday, May 8, 2024 @ 12:00am
Route 45: Effingham Underpass Construction

Due to construction on Effingham Street at the I-264 interchange, the Route 45 going to the Norfolk Transit Center will detour until further notice. Customers should also expect possible delays.

Inbound
Via Effingham Street to Norfolk Transit Center
R- Lincoln
L- Court
Regular Route

Stops Missed

1641 EFFINGHAM & LINCOLN

1639 EFFINGHAM & HENRY

1636 EFFINGHAM & COUNTY

5553 COUNTY & WASHINGTON

5549 COUNTY & DINWIDDIE

Saturday, April 13, 2024 @ 10:52am
Ferry Update: Revised Routing

Effective at 5:30 a.m. on Thursday, April 18, the following route adjustments will be in place to preserve a regular ferry schedule:

  • The ferry’s Waterside stop will remain closed until HRT is notified by the city that the cordoned-off dock is safe to access. Instead, service between Portsmouth and Norfolk will dock only at the Harbor Park ferry landing.
  • All ferry in Portsmouth will be consolidated to the High Street stop. The North Landing stop will not be used for the time being. The first ferry will depart from High Street at 5:30 a.m. on weekdays and 10 a.m. on weekends through Memorial Day, when some trips increase to 15-minute increments.
  • Once passengers arrive at Harbor Park, they will be directed via signs along accessible walkways to The Tide light rail station at Harbor Park. From there, passengers can take The Tide westbound to downtown. Or passengers can access the Elizabeth River Trail from the ferry stop.
  • Ferry service for Norfolk Tides baseball home games will leave Portsmouth at the High Street landing. The North Landing stop will not be used for Tides games until further notice. Parking is available at the Water Street parking garage, directly across the street from the High Street ferry dock. Please visit the City of Portsmouth Parking Authority for rates:https://www.portsmouthva.gov/260/Downtown-Parking
  • Passengers traveling to Portsmouth from Norfolk can catch The Tide at any station to Harbor Park Station, then follow signs to the ferry.
  • The current shuttle bus service between Waterside and Portsmouth will be discontinued with the last departures Wednesday night, April 17.
  • Fares for the ferry will be honored on The Tide light rail so only one ticket is needed for the transfer. Proof of payment on light rail includes showing a pass, round-trip ticket or one-way ticket receipt.

While HRT understands the inconvenience to passengers due to the dock issue, this solution best preserves the vital ferry service while maintaining a regular schedule.

For ferry schedules, please visit https://gohrt.com/routes/ferry/. For Tide light rail schedules, please see https://gohrt.com/routes/light-rail/. Fare information is available at: https://gohrt.com/fares/.

Sign up for email alerts:

ERROR

THANK YOU