Getting a Paratransit Photo ID Card

  1. Bring your valid Paratransit certification card, and a valid state or military issued ID to one of the HRT locations below.

  2. There is no fee for the initial Paratransit ID card.

  3. There is a $15 fee for replacement ID cards.


Downtown Norfolk Transit Center
434 Saint Pauls Blvd, Norfolk
Monday – Friday 8:00 a.m. – 4:30 p.m.
Hampton Transit Center
2 West Pembroke Avenue, Hampton
Monday – Friday 8:00 a.m. – 4:30 p.m.
18th Street Administration Facility
509 E 18th Street, Norfolk
Monday – Friday 8:30 a.m. – 4:30 p.m.

For any additional assistance, please contact the Customer Service department
at 757-222-6000 or TTY 711 (Virginia Relay)

Benefits of your Paratransit Photo ID

Paratransit customers may utilize any fixed route service — bus, light rail, and ferry — for free. You simply present your Paratransit Photo ID as you board!