Getting a Paratransit Photo ID Card

  1. Bring your valid Paratransit certification card, your valid state issued ID and a passport size photo (see the Discounted Fare application for photo requirements only) to HRT.

  2. HRT IDs are processed at Hampton Transit Center and at the HRT Administration Building, Monday – Friday 8:30 a.m. – 4:00 p.m.

  3. There is no fee for the initial Paratransit ID card.

  4. There is a $15 fee for replacement ID cards.

  5. Appointments are not required but are encouraged. Please contact Customer Service at 757-222-6000 or TTY 711 (Virginia Relay) to make an appointment.

How to ride for free using the Paratransit Photo ID Card

Paratransit customers using fixed route services must present one of the following valid forms of identification to receive free service on HRT’s bus, light rail and ferry service:

  • HRT ADA Certification Card (with photo identification)
  • HRT Paratransit Photo ID Card
    Examples of photo identification are as follows:
    • State-issued driver’s license
    • State-issued identification card
    • Non-expired passport


For any additional assistance, please contact the Customer Service department
at 757-222-6000 or TTY 711 (Virginia Relay)