Service Accessibility

HRT understands the critical role public transit has in making independence and mobility possible for seniors, people with disabilities and Medicare card holders of Hampton Roads. We offer reduced fares for seniors, Medicare card holders, and riders with disabilities. For more information on fares, click here.

Some of HRT service accessibility features below.  For reasonable accommodation information or requests, click here.

Tide Wheelchair Users

The Tide

Tide light rail station platforms and vehicles meet or exceed ADA regulations with the following accessibility features:

  • Tactile strips on every platform for your safety
  • Audio/Braille/Raised Lettering Ticket Vending Machines (TVM)
  • Directional Braille tablets at each platform entrance
  • Exterior visual digital destination signage on all train vehicles
  • Visual and audio departure and arrival announcements inside each vehicle
  • Visual and audio indicators for vehicle arrivals and departures to and from every station
  • Visual and audio indicators for vehicle travel along entire city alignment
  • Visual and audio indicators for door opening and closing operations
  • Safety sensors on all train vehicle doors along with manual operation
  • Height accessible 911 emergency call buttons on every platform
  • Platform level train vehicles for easy boarding
  • Accessible elevator access specific to the NSU Station elevated platform
  • Smooth ride for stability and priority seating for those in need
  • Each train vehicle is equipped to accommodate four wheelchairs

Bus-Visually Impaired

Fixed Route Buses

  • Low Floor “Kneeling” Buses:
    • Eliminates steps when boarding
    • Allows operator to bring the entire bus down to the curb level
    • Wide doors and a generous front aisle width for easy path
  • Interior digital visual and audio destination and stop announcements
  • Exterior digital visual destination signage
  • Priority seating for those in need
  • Equipped to accommodate two wheelchairs at one time

Ferry Wheelchair User

Ferry Service

All HRT ferries are accessible. Ramps and boarding docks allow for level boarding.


A wheelchair is defined by the Code of Federal Regulations as a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.  Golf carts, all terrain vehicles, bicycles, and tricycles are NOT considered wheelchairs.

Wheelchairs are only permitted to be transported within the securement area on HRT vehicles. A wheelchair passenger may be denied transport if they refuse to allow you HRT personnel to attempt to secure the wheelchair or otherwise interfere with the attempt to secure the wheelchair.


Paratransit is a service mandated by the federal government in accordance with the Americans with Disabilities Act. This service is specifically provided only to those persons who, because of their disability, are not able to utilize our fixed route transportation system.

All Paratransit riders must be certified through an eligibility application process.

Personal Care Assistants (PCA) are for the personal assistance of a Paratransit passenger. Passengers traveling with a PCA are not required to travel with the same PCA for every trip taken.

A PCA needs no formal certification or identification to be eligible. However, any Paratransit passenger accompanied by a PCA must be approved for such status through Paratransit eligibility, or by applying for an HRT Discounted Fare identification card.

Once PCA approved, you may be asked to present your Paratransit Eligibility card when boarding any HRT vehicle.  If either card is not presented to the operator at the time of boarding, the person accompanying the passenger will be considered a companion and will be charged the full applicable service fare. There are no exceptions to this. Proper ID and declaration of PCA status must be presented upon request to all Hampton Roads Transit operators for passengers to board since not all disabilities are obvious. When traveling on The Tide, please have your approved PCA status proof readily available as fare conductors may randomly ask for it. For more information on Paratransit, click here.

For more information on HRT accessibility please click here.