Discounted Fare ID
Qualifying for a Discounted Fare ID Card
- Customers with disabilities will need their physician to complete the appropriate sections of the Discounted Fare application. This form must be completed by a licensed physician (MD) or (DO). Applications completed by a Physician Assistant (PA), Registered Nurse (RN), or Nurse Practitioner (NP) will not be accepted. Once completed, bring the completed application and a State/Government/Military ID to one of the listed processing locations.
- Seniors (65 years or older) do not have to complete the application. Simply bring a State/Government/Military ID to a listed location.
- Medicare card holders do not have to complete the application. Simply bring a Government-issued Medicare card and a State/Government/Military ID to a listed location.
Getting your Discounted Fare ID Card
- Discounted Fare IDs are processed at selected locations.
- There is no fee to process and create the ID badge.
- There is a $15 fee for replacement ID badges.
- There is a limit of one (1) replacement ID badge per calendar year. You must bring your qualifying documentation in order to receive a replacement.
Processing Locations
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Downtown Norfolk Transit Center (DNTC)
Christmas Holiday ServiceThrough 12/26/2024 2:00amNew Year's Holiday ServiceThrough 01/02/2025 2:00am434 St Pauls Boulevard, Norfolk, VA 23510INFO BOOTH / TICKET SALESMonday-Friday 7:00 a.m. – 3:00 p.m.
Saturday & Sunday closedID PROCESSINGMonday-Friday 7:00 a.m. – 3:00 p.m. *
*Due to limited parking at the DNTC, customers who are either driving or being dropped off for ID card processing should go to the Administration Bldg. at 509 E. 18th Street
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Hampton Transit Center (HTC)
Christmas Holiday ServiceThrough 12/26/2024 2:00amNew Year's Holiday ServiceThrough 01/02/2025 2:00am2 West Pembroke Avenue, Hampton, VA 23669INFO BOOTH / TICKET SALESMonday-Friday 7:30 a.m. – 3:30 p.m.
Saturday & Sunday closedID PROCESSINGMonday-Friday 7:30 a.m. – 3:00 p.m.
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Newport News Transit Center (NNTC)
Christmas Holiday ServiceThrough 12/26/2024 2:00amNew Year's Holiday ServiceThrough 01/02/2025 2:00am150 35th Street, Newport News, VA 23607INFO BOOTH / TICKET SALESMonday-Friday 8:30 a.m. – 4:30 p.m.
Saturday & Sunday closedID PROCESSINGMonday-Friday 8:30 a.m. – 4:00 p.m.
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Silverleaf Transit Center (SLEAF)
Christmas Holiday ServiceThrough 12/26/2024 2:00amNew Year's Holiday ServiceThrough 01/02/2025 2:00am4300 Commuter Drive, Virginia Beach, VA 23452INFO BOOTH / TICKET SALESMonday-Friday 7:00 a.m. – 3:00 p.m.
Saturday & Sunday closedID PROCESSINGMonday-Friday 7:00 a.m. – 3:00 p.m.
*Check HRT Alerts for facility availability and time changes.