Paratransit service works side-by-side with our fixed-route services in a “demand-response” capacity, meaning eligible customers call in advance for the service to be delivered.  A fare is required for each ride. These services are federally mandated through the American with Disabilities Act (ADA) of 1990. People with disabilities are entitled to the same public transit opportunities that everyone else uses and enjoys. New paratransit van October 2014 1Hampton Roads Transit’s Paratransit service is an origin-to-destination, shared-ride service. The service we provide is not door-to-door, as may be the case in  some other parts of the country.

In the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach, Hampton Roads Transit provides paratransit services to and from locations within 3/4 of a mile of our existing fixed-route services using a variety of vehicles, including lift-equipped vans.

Telephone Directory

  • For information on fixed-route service and fares, call HRT customer relations at (757) 222-6100
  • For paratransit certification, call (757) 222-6087
  • TDD/TTY  customers call 711 for Virginia relay service
  • 877-ADA-RIDE (877-232-7433) or

On March 3, 2014, HRT began a new process to certify new customers and re-certify existing customers.  Call toll free 877-ADA-RIDE (877-232-7433) to request an application by mail, or go to and start the process.

The most noticeable change is there is a new application and verification form, so the old forms will no longer be accepted. Customers will see a faster time to complete the application. An in-person interview is no longer required for the process. Additionally, customers can check on the status of their application via the web. ADARIDE has information available of our existing customers and is familiar with our service area.

We Want Your Input

To offer suggestions, or express your concerns about our Paratransit services, please visit contact us one of the following ways:

  1. Online at
  2. Call (757) 222-6100 or TDD/TTY customers call 711 for Virginia relay service
  3. Write to us at:
    Hampton Roads Transit
    Attention Paratransit Services
    3400 Victoria Boulevard
    Hampton, VA 23661

Get Involved

Two standing committees meet regularly to discuss issues of concern to the paratransit community. They are open and welcoming.

City Accessibility

As a visitor, all Hampton Roads Transit Paratransit service policies and procedures are to be followed. Eligible visitors may use Hampton Roads Transit Paratransit service for a total of 60 days per year. Beyond those 60 days will require the standard eligibility process for permanent use.

For information in alternative format, please call the Paratransit Department at (757) 222-6087 or email us at