Paratransit

New Technology Training for Paratransit Customers

Announcing – New technology training for Paratransit Customers. Attend any
one of the informational sessions. Click here to see dates and times.

We are pleased to announce the first phase of the web services we presented are now operational. Active Paratransit customers can use the link below to log into the service. Currently customers can review their customer profile, check the status of scheduled trips, and cancel a trip on-line if needed. We are on target for the second phase activation on August 1st where customers will also be able to schedule trips on line. HRT strives to provide safe and efficient travel to its riders and with the new technologies now available to the transit industry, HRT is committed to offering its riders state of the art capabilities to ensure we continue to provide safe and efficient travel. When logging in for the first time, please visit Login Help for instructions regarding your password.

Remember, this is an additional service and does not replace any of the current services provided. If you experience any difficulty with the link below or have a question, please call the HRT Paratransit office at (757) 222-6087.

Click here to view >> HRT Paratransit Scheduling Web Services

Paratransit service works side-by-side with our fixed-route services in a “demand-response” capacity, meaning eligible customers call in advance for the service to be delivered. A fare is required for each ride. These services are federally mandated through the American with Disabilities Act (ADA) of 1990. People with disabilities are entitled to the same public transit opportunities that everyone else uses and enjoys. Hampton Roads Transit’s Paratransit service is an origin-to-destination, shared-ride service. The service we provide is not door-to-door, as may be the case in some other parts of the country.

In the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach, Hampton Roads Transit provides Paratransit services to and from locations within 3/4 of a mile of our existing fixed-route services using a variety of vehicles, including lift-equipped vans.

Telephone Directory

  • For general Paratransit information please call the HRT Paratransit office directly at (757) 222-6087. Our office hours are 8 AM to 4 PM.
  • To apply or recertify for Hampton Roads Transit Paratransit services call ADARIDE toll free at 877-ADA-RIDE (1-877-232-7433) to request an application by mail, or go to www.adaride.com and start the process. Please be advised, ADARIDE telephone operation hours are 11 AM to 8 PM EST.
  • For certified customers scheduling or checking on a ride, please contact the Paratransit Call Center at (757) 455-8010 which offers the following options:
    • Option 1 – Connects the caller to reservations. The reservations lines are open 8 AM to 5 PM, 7 days a week, 365 days a year. Please be advised our peak calling times are 8 AM to 10 AM and 3 PM to 5 PM. Calls received within these hours may experience longer hold times. There is an automated announcement that gives callers an estimated wait time.
    • Option 2 – “Where’s my Ride” to check on a scheduled ride. This line is staffed 24/7. During regular business hours calls are directed to the Norfolk Call Center. Off hours and during peak demands, calls are also handled by a secondary call center.
    • Option 3 – To cancel a scheduled trip or to request a ticket purchase. These calls go to our operations department where you can leave a message if no one is available to take your call.
    • Option 4 – Connects the caller to the Operations Department (MV Transportation) where you will be offered the following options:
      • Option 2 connects to the Dispatch office
      • Option 5 for the Safety Manager
      • Option 6 for the Maintenance Manager
      • Option 7 for the Operations Manager
      • Option 8 for the General Manager
  • For information on fixed-route service and fares, please call HRT customer relations at (757) 222-6100
  • TDD/TTY customers call 711 for Virginia relay service
  • 877-ADA-RIDE (877-232-7433) or www.adaride.com

On March 3, 2014, HRT began a new process to certify new customers and re-certify existing customers. The most noticeable change is there is a new application and verification form, so the old forms will no longer be accepted. Customers will see a faster time to complete the application. An in-person interview is no longer required for the process. Additionally, customers can check on the status of their application via the web. ADARIDE has information available of our existing customers and is familiar with our service area.

We Want Your Input

To offer suggestions, or express your concerns about our Paratransit services, please visit contact us one of the following ways:

  1. Online at http://www.gohrt.com/contact/customer-feedback/
  2. Call (757) 222-6100 or TDD/TTY customers call 711 for Virginia relay service
  3. Write to us at:
    Hampton Roads Transit
    Attention Paratransit Services
    3400 Victoria Boulevard
    Hampton, VA 23661

Get Involved

Two standing committees meet regularly to discuss issues of concern to the Paratransit community. They are open and welcoming.

City Accessibility

http://www.gohrt.com/contact/related-websites/

As a visitor, all Hampton Roads Transit Paratransit service policies and procedures are to be followed. Eligible visitors may use Hampton Roads Transit Paratransit service for a total of 60 days per year. Beyond those 60 days will require the standard eligibility process for permanent use.

For information in alternative format, please call the Paratransit Department at (757) 222-6087 or email us at paratransitdept@hrtransit.org.