HRT Public Records
Public agencies have a duty and responsibility to make public records available. HRT understands that responsibility. These public records pages contain records and information pertaining to what we do at HRT with public money. We will regularly add to this list of records. We encourage you to come here frequently. If you do not see the information you’re looking for, please contact the Marketing and Communications Department at 757-222-6183.
OUR VISION — A valued regional partner that drives prosperity and makes life better for our community.
OUR MISSION — To connect Hampton Roads through high quality, safe, efficient, and sustainable transportation services.
OUR CORE VALUES — Customer Service, Quality, Innovation, Integrity, Financial Health, Workforce Success, Safety.
Hampton Roads Transit’s Key Performance Indicators (KPIs) provide our riders, the public, and our stakeholders performance data and information on the service quality and service levels of our transit agency and transit services. KPI information is provided for bus, light rail, ferry, and paratransit and provides the public with data as we strive to deliver high-quality transit service to Hampton Roads.
- Mean Distance Between Service Interruptions
- Complaints per 100,000 Passenger Trips
- Operating Costs Covered by Farebox Revenue
- Average Cost Per Customer Trip
Filming on HRT property
The core mission of Hampton Roads Transit is to provide safe and efficient public transportation services within the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. Various individuals and entities have, from time to time, attempted to film or photograph from or on HRT property, including but not limited to, its buses, ferry boats, light rail vehicles, bus stops, docks and light rail stations. HRT is dedicated to protecting its property and the person, property and privacy of its customers and employees.
HRT permits some photography activities on its property. HRT reasonably restricts, however, the time, place and manner in which filming and photography activities may take place on its Property. HRT requires any entity or individual desiring to film or photograph on or from HRT Property to obtain a permit before attempting any film or photography activities. Permits will be issued, denied, and/or revoked in accordance with this Filming and Photography Policy & Procedure.
The policy of HRT is to use social media platforms to advance and strengthen HRT’s brand by sharing useful and reliable information to the public. Social media provides a critical tool to engage customers in near real time and allow the agency to immediately address service disruptions or improvements without relying upon traditional media to carry the message.
It is HRT’s policy to be transparent in its use of social media. Transparency in this case means responses will be truthful, clear and represent the best interests of the public. Personnel with access to social media accounts will take extra care to protect HRT’s brand and one’s individual sense of identity. Employees with access to HRT accounts will use a common-sense standard and keep in mind that professional, straightforward communication works best. Inappropriate language, such as disparaging remarks about an individual’s race, sex, creed or national origin, gender, or disability are strictly prohibited by this policy.