Patrons possessing 7 or 30 Day passes (activated prior to Hurricane Florence) who were unable to use them during the suspension of service will be able to request replacement for the days lost as appropriate.
Patrons seeking the replacement are directed to contact Customer Relations at 757-222-6100 and press or say the option for “Complaints and Concerns”.
Patrons will need to provide the following information.
1. Type of Fare Card
2. Date of Activation
3. Fare Card Serial #
4. Personal Contact Information
After a short investigation, patrons will be given instructions on how to claim their replacement. Please contact Customer Relations as soon as possible, as this replacement program will only be available until October 31, 2018.
For more information, please visit gohrt.com or call 757-222-6100
Para más información en español, por favor llame 757-222-6000
Dial 711 for TTY service provided by Virginia Relay.
Thank you for riding with Hampton Roads Transit!