Effective: Mon, December 31st, 2018

Hampton Roads Transit Photo ID Changes Reminder

In June 2018, Hampton Roads Transit began the process of replacing all forms of Photo ID currently used for Discounted or Free Fare, replacing them with higher quality hard plastic cards. All pre-existing Discounted (formerly Half Fare), Paratransit, and Student Freedom IDs will expire on December 31st, 2018, regardless of the expiration date on the card.

Frequently Asked Questions

  1. How do I know if I have an old-style ID?
    1. Card design and construction are the primary keys to determining if your ID card is old or new.  It is new if it is hard plastic (like a government ID) and similar in style to what is pictured below.  It is old if it is simply laminated paper.
  1. What do I need to do in-order to get a new ID?
    1. Patrons with a disability must get the form available in the Discounted Fare ID section of gohrt.com, completed by their physician; even if you have a pre-existing ID, and bring it in to their nearest transit center with a government ID (Along with the old Discounted/Half-Fare ID, if applicable).
    2. Seniors (65 and older) will need to bring a government ID as proof of age. (Along with the old Discounted/Half-Fare ID, if applicable). Note: Patrons who were previously grandfathered in, but who have not yet reached the age of 65 will not be eligible based on age, until turning 65.
    3. Medicare patrons will need to bring their Medicare card and a government ID (Along with the old Discounted/Half-Fare ID, if applicable).
    4. Paratransit patrons wishing to utilize their transit benefit will need to bring their Paratransit Card along with a government ID.
    5. Youths ages 13-17 will need to complete the steps outlined at gohrt.com/studentfreedompass.
  2. Do I need an appointment?
    1. No. Just head to your nearest available facility during normal business hours, along with any requisite paperwork and IDs
  3. Is there a cost?
    1. No. There is no cost for getting the new ID. However, if you lose your new ID, there will be a $15 replacement fee.
  4. What if I can’t make it before the end of the year?
    1. On January 1, 2019, your old style ID will no longer be accepted on any Route or Service, and you will have to pay regular fare until you receive your new ID.
  5. Where and when can I get the new ID?
    1. ID’s will be made at the following locations:

Downtown Norfolk Transit Center
434 Saint Pauls Blvd., Norfolk, VA
Monday-Friday 8:00 AM – 4:30 PM

18th St Administration Facility
509 E 18th St., Norfolk, VA
Monday-Friday 8:30 AM – 4:30 PM

Hampton Transit Center
2 West Pembroke Ave., Hampton, VA
Monday-Friday 8:00 AM – 4:30 PM

For more information, please visit gohrt.com or call 757-222-6100
Para más información en español, por favor llame 757-222-6000
Dial 711 for TTY service provided by Virginia Relay.

Thank you for riding with Hampton Roads Transit!

Posted: September 19th, 2018 @ 19:00