Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Thursday, March 28, 2024 @ 2:30pm
Downtown Norfolk Transit Center Information Booth Early Closure

Due to special circumstances, the Downtown Norfolk Transit Center Information Booth will close early at 2:30 PM on Thursday, March 28, 2024. Tickets may be purchased via the ticket vending machine. Route information and schedules are always available online at gohrt.com or 757-222-6100.

Monday, April 22, 2024 @ 4:00am
Free Fare for Earth Day Celebration!

Hampton Roads Transit will celebrate Earth Day on Monday, April 22, 2024. As part of this celebration, all HRT services (bus, 757 Express, light rail, ferry, and paratransit) will be free for the entire service day. This fare exemption does not apply to customers using Guaranteed Ride Program services on Earth Day. Please invite your friends, family, and neighbors to try public transit.

Monday, March 25, 2024 @ 12:00am
Norfolk State Light Rail Station Westbound Stairwell Out of Service

At the Norfolk State Light Rail Station, the Westbound stairwell (side closest to the bus shelters) is out of service until further notice. Please use the Westbound elevator to access the Light Rail platform.

Tuesday, March 26, 2024 @ 12:00am
18th St. Administration Building Lobby Delayed Opening

The public lobby at 509 E. 18th Street, HRT’s southside administration building, will not open until 10:30 AM, until further notice. ID cards are available to be issued at the Downtown Norfolk Transit Center. Southside Lost & Found pickup from the 18th St. lobby will be by appointment only, until after 10:30 AM.  Call 757 222-6100.

Monday, February 19, 2024 @ 12:00am
Route 29: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 29 will be unable to service stop 3790 Virginia Beach and First Colonial (adjacent to Wawa) until further notice. Customers needing to board/alight this route will need to go to stop 1086 First Colonial and Donna (adjacent to Target).

Wednesday, February 14, 2024 @ 12:00am
Norfolk Naval Base: Decatur Avenue Construction

Due to construction on Decatur Avenue in Naval Station Norfolk between Pier 9-14, the Hampton Roads Transit Base Express Blue Route will detour. Customers needing to board/alight this route will need to go to stops 3419 Decatur & Powhatan or 5087 Hughes & North Rodgers.

Stops Missed
3420 Decatur & Dillingham
3421 Decatur & Hull
3422 Decatur & Pier 12
5088 Hughes & Decatur

Sunday, January 7, 2024 @ 12:00am
Route 18: Kimball Terrace Detour

(Update 1/5/24) As construction equipment is periodically blocking access for the Route 18, busses will begin the detour effective immediately. Customers are directed to board/disembark outside of the impacted area.

Starting Sunday, January 7, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
Inbound
Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Tuesday, July 18, 2023 @ 12:00am
Silverleaf Transit Center Temporary Closure

The Customer Service information booth and lobby of the Silverleaf Transit Center will be closed until further notice. Customers may still board/disembark buses at Silverleaf. Route and schedule information will be available at 757-222-6100 or online at gohrt.com.

Wednesday, December 20, 2023 @ 2:25pm
Norfolk State Light Rail Station Eastbound Elevator Out of Service

At the Norfolk State Light Rail Platform, the Eastbound elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the Westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Monday, February 26, 2024 @ 12:00am
Routes 415 and 430: Denbigh Park and Ride Temporary Relocation

Beginning on Monday, February 26, 2024, the Routes 415 and 430 will detour due to construction. Until further notice, passengers needing to board/alight at the Denbigh Park and Ride  must do so at the Commuter Parking sign, located at the entrance to the parking lot. Parking spaces may be limited.

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