Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Saturday, March 23, 2024 @ 12:00am
Portsmouth Bunny Hop 5K

The Portsmouth Museum Foundation is hosting the annual Bunny Hop 5K and 1 Mile Fun Run on Saturday, March 23, 2024. Due to road closures, the lineup for downtown Portsmouth will be moved to Wythe Street and Port Centre Pkwy. (adjacent to the WAVY-10 building) from 7:00 AM until 11:00 AM. The routes 41, 43, 45, 47, 50, and 980 will detour as follows:
Route 41

Inbound:
Via: Port Centre Parkway to Downtown
R – WAVY St.
L – Harbor Center Way
R – Wythe St. to line up

Stops Missed
1550 COUNTY & COURT

Outbound:
Via: Wythe Street to Victory Crossing
L – Port Centre Pkwy.
Regular Route

Stops Missed
1550 COUNTY & COURT
1551 PORT CENTRE & BART
Route 43

Inbound:
Via: Effingham Street to Downtown
L – Lincoln St.
L – Port Centre Pkwy.
R – WAVY St.
L – Harbor Center Way
L – Wythe St to lineup

Stops Missed
1685 HIGH & WASHINGTON
1692 HIGH & DINWIDDIE
1587 HIGH & CRAWFORD
1550 COUNTY & COURT

Outbound:
Via: Wythe Street to Walmart
L – Port Centre Pkwy.
R – Lincoln St.
R – Effingham St.
Regular Route

Stops Missed
1550 COUNTY & COURT
1715 HIGH & COURT
1716 HIGH & WASHINGTON
Route 45

Outbound:
Via: Downtown Tunnel
R – Exit 7: Effingham/DTP
Bear right to Bart St.
R – Port Centre Pkwy
L – WAVY St.
L – Harbor Center Way
L – Wythe St. to line up

Departing Wythe Street Lineup to Victory Crossing
L – Port Centre Pkwy
R – Lincoln St.
L – Effingham St.
Regular Route

Stops Missed
5537 BART & COURT
1550 COUNTY & COURT
5548 COUNTY & DINWIDDIE
5554 COUNTY & GREEN
1634 EFFINGHAM & SOUTH
1637 EFFINGHAM & BRIGHTON

Inbound:
Via: Effingham Street to Downtown Norfolk Transit
R – Lincoln St.
L – Port Centre Pkwy
R – WAVY St.
L – Harbor Center Way
L – Wythe St.  to line up

Stops Missed
1639 EFFINGHAM & HENRY
1636 EFFINGHAM & COUNTY
5553 COUNTY & WASHINGTON
5549 COUNTY & DINWIDDIE
5537 BART & COURT
1550 COUNTY & COURT
1551 PORT CENTRE & BART
Route 47

Inbound:
Via: High Street to Downtown
R – Effingham St.
L – Lincoln St.
L – Port Centre Pkwy.
R – WAVY St.
L – Harbor Center Way
L – Wythe St. to line up

Stops Missed
1685 HIGH & WASHINGTON
1692 HIGH & DINWIDDIE
1587 HIGH & CRAWFORD
1550 COUNTY & COURT

Outbound:
Via: Wythe Street to Churchland
L – Port Centre Pkwy.
R – Lincoln St.
R – Effingham St.
L – High St.
Regular Route

Stops Missed
1550 COUNTY & COURT
1715 HIGH & COURT
1716 HIGH & WASHINGTON
Route 50

Inbound:
Via: County Street to Downtown
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St to line up

Stops Missed
1550 COUNTY & COURT

Outbound
Via: Wythe Street to Victory Crossing
L – Court St/Port Centre Pkwy.
R – Lincoln St.
R – Effingham St.
L – County St
Regular Route

Stops Missed
1550 COUNTY & COURT
5548 COUNTY & DINWIDDIE
5554 COUNTY & GREEN

Route 980

Inbound:
Via: Pavilion Drive to Downtown Norfolk Transit
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St to line up

Stops Missed
1550 COUNTY & COURT

Outbound
Via: Bart Street to Amazon
Stop at Park and Sail Lot (bus stop on Bart)
R – Court St.
L – WAVY St.
L – Harbor Center Way
L – Wythe St to line up

Stops Missed
1550 COUNTY & COURT

Monday, February 19, 2024 @ 12:00am
Route 29: Virginia Beach and First Colonial Stop Adjustment

Due to construction, the Route 29 will be unable to service stop 3790 Virginia Beach and First Colonial (adjacent to Wawa) until further notice. Customers needing to board/alight this route will need to go to stop 1086 First Colonial and Donna (adjacent to Target).

Wednesday, February 14, 2024 @ 12:00am
Norfolk Naval Base: Decatur Avenue Construction

Due to construction on Decatur Avenue in Naval Station Norfolk between Pier 9-14, the Hampton Roads Transit Base Express Blue Route will detour. Customers needing to board/alight this route will need to go to stops 3419 Decatur & Powhatan or 5087 Hughes & North Rodgers.

Stops Missed
3420 Decatur & Dillingham
3421 Decatur & Hull
3422 Decatur & Pier 12
5088 Hughes & Decatur

Sunday, January 7, 2024 @ 12:00am
Route 18: Kimball Terrace Detour

(Update 1/5/24) As construction equipment is periodically blocking access for the Route 18, busses will begin the detour effective immediately. Customers are directed to board/disembark outside of the impacted area.

Starting Sunday, January 7, 2024, due to the Campostella Bridge project, the entrance to Kimball Terrace is blocked. The Route 18 will  detour until further notice.

Outbound
Via Brambleton Avenue
(R) I-264 East – Exit off to Ballentine Blvd.
(R) Ballentine Boulevard
(L) Kimball Terrace – (at stop sign)
(L) Westminster Avenue
Regular Route

Stops Missed
0627 KIMBALL & FORBES
0628 KIMBALL & MAJESTIC
Inbound
Via Ballentine Boulevard
(L) Westminster Avenue
(R) East End Avenue – Kimball Terrace
Bear right to continue on Kimball Terrace
Bear left to Wiley Drive
(R) Kimball Terrace – East End Avenue
(L) Westminster Avenue
Regular Route

Stops Missed
0630 KIMBALL & BALLENTINE
0699 KIMBALL & MAJESTIC
0700 KIMBALL & FORBES

Tuesday, July 18, 2023 @ 12:00am
Silverleaf Transit Center Temporary Closure

The Customer Service information booth and lobby of the Silverleaf Transit Center will be closed until further notice. Customers may still board/disembark buses at Silverleaf. Route and schedule information will be available at 757-222-6100 or online at gohrt.com.

Wednesday, December 20, 2023 @ 2:25pm
Norfolk State Light Rail Station Eastbound Elevator Out of Service

At the Norfolk State Light Rail Platform, the Eastbound elevator (side closest to Wilson Hall Building) is out of service until further notice. Please use the Westbound elevator on the opposite side of Brambleton Avenue (side with bus shelters) to access the Light Rail.

Monday, February 26, 2024 @ 12:00am
Routes 415 and 430: Denbigh Park and Ride Temporary Relocation

Beginning on Monday, February 26, 2024, the Routes 415 and 430 will detour due to construction. Until further notice, passengers needing to board/alight at the Denbigh Park and Ride  must do so at the Commuter Parking sign, located at the entrance to the parking lot. Parking spaces may be limited.

Tuesday, November 21, 2023 @ 12:00am
Route 3: Lafayette & Lens Stop Service Adjustment

The Route 3 is unable to service stop 0376 Lafayette & Lens due to ongoing construction until further notice. A temporary stop will be placed at Lafayette & Argonne until the permanent stop can be relocated . Customers needing to board/alight the outbound Route 3 to Evelyn Butts will need to do so here.

Sunday, October 15, 2023 @ 12:00am
Downtown Portsmouth Lineup Relocation

Starting Sunday, October 15, 2023, the downtown Portsmouth lineup at County and Court will relocate to Crawford Street between Columbia Street and King Street (adjacent to the Portsmouth Civic Center) until further notice. This will affect the Routes 41, 43, 45, 47, 50, and 980.

Sunday, May 21, 2023 @ 12:00am
Customer Service Call Center Sunday Closures

Due to special circumstances, the Customer Service Call Center will be closed on Sundays, starting May 21, 2023, until further notice. Route information and schedules will still be able via the automated phone system as well as online at gohrt.com.

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