Frequently Asked Questions

Can bus operators make change on the bus?
No. Bus operators cannot make change on buses. If you are using cash, please present the exact fare as you board. On top of the fare box, there is one slot for coins and another for dollar bills.

Can I bring a bicycle on the bus if the bike rack is full?
Only fold-up bicycles are allowed inside the bus. They must be folded prior to bringing them on board. If you do not have a fold-up bicycle and the rack is full, you must wait for the next bus.

What is the process to request a bus shelter/bench?
Call 757-222-6100 and file a request with the Customer Service department. Please provide the Customer Service representative with an address or the name of the street where the bus stop is located, the closest intersection and contact information (name, phone number, address and email address). HRT has limited funds for shelters. Otherwise, we’d have them in many more places.

What form of identification do seniors over the age of 65, persons with disabilities or Medicare cardholders need to provide for reduced fare?
You must show the driver a DMV ID, Medicare ID (with photo) or any other proof of age which includes a photograph. Persons with disabilities must show HRT Discounted Fare ID, or an ADA Paratransit ID (with photo). Medicare cardholders must show Medicare ID (with photo) or HRT Discounted Fare ID.

Can children ride free on any of your transit services?
Children 17 years old and younger can ride any HRT vehicle for free when accompanied by an adult fare-paying passenger or ride alone if they obtain a Student Freedom Pass from Hampton Roads Transit.

What if I lose or damage my fare card?
Hampton Roads Transit is not responsible for fare cards lost or damaged in any way. A fare card will be replaced only if damaged in the fare box upon boarding a bus. A fare card receipt form will be presented to the customer for validation. Customers are required to turn in the fare card receipt form to a customer service representative at any of our transit locations for replacement. No refunds are given to customers on damaged fare cards.

Can I bring a pet on any of your transit services?
Only service animals accompanying customers with disabilities may travel on Hampton Road Transit vehicles. They are not required to be in a pet carrier.

How can I compliment a driver or leave a suggestion or complaint?
For compliments, say thank you. If you want to contact customer service about positive or not-so-good behavior, call 757-222-6100 and speak with a representative regarding your concern. You also can complete the online customer feedback support form here.

Does bus service operate the same level of service on holidays as listed on regular weekdays?
Hampton Roads Transit will list any change in service hours on its website during holidays or special events.

How does Hampton Roads Transit inform its customers of service interruptions due to weather, detours, etc.?
Several ways. When Customer Service receives an alert from the Operations Department  about a service interruption, we post the information on website, Facebook account and Twitter feeds. For those who subscribe to GoAlerts, they will receive either a text message or an e-mail alerting them.

How can I learn about Hampton Roads Transit route or schedule information when the customer service department is closed?
Our customer service line at 757-222-6100 uses an interactive voice recognition call menu system which can provide customers bus route information 24/7 days of the week along with other general information. Customers can also visit our website at to review route schedule information.