Customer Feedback

We value your feedback in improving our quality of service and becoming more efficient each day. Hampton Roads Transit is committed to providing reliable, safe and satisfying transportation services to the citizens of Hampton Roads. Customer feedback is critical towards fulfilling this challenge. For best results, login to the Customer Assistance System below to offer a compliment, a commendation, make a suggestion, or file a complaint.

Customer Assistance System login

If this is your first time, click on the "Register Here" link below to create a new account. If you already have an account, type in your username (email) and password in the appropriate boxes below to log in.

Forgot Password? | First Time? Register Here.

Call Center Hours

Mon – Fri 5:00 a.m. – 7:00 p.m.
Sat 7:00 a.m. – 7:00 p.m.
Sun 8:30 a.m. – 5:00 p.m.
Holidays* 9:00 a.m. – 4:00 p.m.
*On designated holidays

The Call Center is closed on the following holidays

  • July 4th Independence Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day

For immediate assistance:

  • (757) 222-6100
  • TTY: 711

Para más información en español, por favor llame (757) 222-6100

If you prefer, or if you need transit information, you may email us directly at