Customer Service

How to Reach Us

  • Call:
    English: (757) 222-6100
    Español: (757) 222-6100 (Press 2)
    TTY: 711
  • Complaints? Concerns? Compliments?
    Call: (757) 222-6000 ext. 6300
  • Write:
    Hampton Roads Transit
    Attn: Customer Service
    3400 Victoria Blvd.
    Hampton, VA 23661
  • Email:
    customerservice@hrtransit.org

Customer Service Call Center

Summer Schedule: Jul 15 – Sep 30

Weekdays 5:00 a.m. – 8:00 p.m.
Saturday 7:00 a.m. – 7:00 p.m.
Sunday Closed
Holidays 9:00 a.m. – 4:00 p.m.

Hours

Weekdays 5:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 7:00 p.m.
Sunday Closed
Holidays 9:00 a.m. – 4:00 p.m.

Customer Feedback

HRT is committed to providing reliable, safe and satisfying transportation services to the citizens of Hampton Roads. Customer feedback is critical towards fulfilling this challenge. For best results, login to the Customer Assistance System below to offer a compliment, a commendation, make a suggestion, or file a complaint.

Further Assistance

Lost & Found

Contact Customer Service.

HRT is not responsible for items left on HRT properties or vehicles. Except for perishable items, which are discarded immediately, most unclaimed items are kept for a maximum of 10 days. Some unclaimed items are held longer, and must be forwarded to the State of Virginia. For assistance with those items, contact the Virginia Department of the Treasury.

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Other Connections

For Employment verification

Human Resources
Email: HRHelpdesk@hrtransit.org
Notes: Email a signed release. Faxes are not accepted.

HRT Planning and Development Projects

Ray Amoruso Chief Planning and Development Officer
Email: ramoruso@hrtransit.org
Phone: (757) 222-6000 ext. 6133

HRT Finances

Conner Burns Chief Financial Officer
Email: cburns@hrtransit.org
Phone: (757) 222-6000 ext. 6041

HRT Facilities and Environmental Compliance

Sibyl Pappas Chief Engineering and Facilities Officer
Email: spappas@hrtransit.org
Phone: (757) 222-6000 ext. 6046

HRT Operations, including bus, ferry, light rail, and Paratransit

Benjamin Simms Chief Transit Officer
Email: bsimms@hrtransit.org
Phone: (757) 222-6000 ext. 6659

HRT Websites

Technology Department
Email: webmaster@hrtransit.org

ADA and 504

See our ADA page for contact information and details about the Americans with Disabilities Act.

Title VI

See our Title VI page for contact information and complete details.