Patrons possessing 7 or 30 Day passes (activated prior to Hurricane Dorian) who were unable to use them during the suspension of service (Friday, September 6) will be able to request replacement for the day lost as appropriate.
Patrons seeking the replacement are directed to contact Customer Relations at 757-222-6100 and press or say the option for “Complaints and Concerns”.
Patrons will need to provide the following information.
1. Type of Fare Card
2. Date of Activation
3. Fare Card Serial #
4. Personal Contact Information
After a short investigation, patrons will be given instructions on how to claim their replacement. Please contact Customer Relations as soon as possible, as this replacement program will only be available until September 31, 2019.