Lost & Found

Hampton Roads Transit is not responsible for personal items left on buses, ferries or light rail vehicles. Hampton Roads Transit vehicles in-route will not be contacted for lost personal items. A personal item can be anything from a purse, a wallet, a cell phone, tablet/laptop, bicycle etc.

Any lost item that is found by an HRT employee or turned in by a customer will be sent to the Customer Service Lost and Found Department

Lost items are held no longer than 10 days. After that, the items will be donated to a recognized local charity and any personal information will be shredded. Medicine will be disposed of after 5 days in Lost and Found. Perishable items will be discarded immediately. All items are subject to search by Safety and Security.

To claim your item, please contact our offices by using of the methods below:
(No employee of HRT can lay claim to a customer’s personal property for any reason)

How to file a Claim

Online – You may report a lost item via email: customerservice@hrtransit.org. Please provide your name, phone and/or email address, and a detailed description of the lost item. Please also include the date item was lost, bus or rail information and time of day. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email stating the information has been received and will be reviewed by the Lost and Found department. If the item has been found, a representative will contact you with pick-up instructions. The Lost and Found Department will only contact you if there is a match.

Phone – You may report your lost item by phone. You may contact Customer Service at (757) 222-6100 during our normal business hours. A Customer Service representative will record your information and forward the information to our Lost and Found department. If the item has been found the Lost and Found department will contact you. The Lost and Found Department will only contact you if there is a match.

In-Person – You may also file a report at any of our Transit Centers with one of our representatives. The representative will forward the information to our Lost and Found department. If the item has been found the Lost and Found department will contact you. The Lost and Found Department will only contact you if there is a match.

Please note – Hampton Roads Transit makes every attempt to return lost items to the rightful owner. You will only be contacted if a match is found for your item.