Customer Service

Customer FeedbackBus Delay VerificationCustomer AlertsLost & Found

We work passionately to deliver high-quality transit service
that gets you where you need to go.

What can we help you with?

How to Reach Us

Reach Customer Service in the following ways:

  • Call:
    (757) 222-6100
    TTY: 711
    Para más información en español,
    por favor llame (757) 222-6100
  • Write:
    Attention: Customer Service
    Hampton Roads Transit
    3400 Victoria Blvd.
    Hampton, VA 23661

Customer Service Hours

Monday – Friday 5:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 7:00 p.m.
Sunday 9:00 a.m. – 5:00 p.m.
Holidays* 9:00 a.m. – 4:00 p.m.
*On designated holidays

HRT Information Centers

Hampton Roads Transit provides map and schedule information as well as ticket sales at its information centers.