We value your feedback in improving our quality of service and becoming more efficient each day. Hampton Roads Transit is committed to providing reliable, safe and satisfying transportation services to the citizens of Hampton Roads. Customer feedback is critical towards fulfilling this challenge. For best results, login to the Customer Assistance System below to offer a commendation, make a suggestion, or file a complaint.
Customer Assistance System login
If this is your first time, click on the "Register Here" link below to create a new account. If you already have an account, type in your username (email) and password in the appropriate boxes below to log in.
Call Center Hours
*On designated holidays
The Call Center is closed on the following holidays
For immediate assistance:
Para más información en español, por favor llame 757-222-6100
If you prefer, or if you need transit information, you may email us directly at firstname.lastname@example.org.