Contact

Let us help you with all of your transportation needs! You can reach HRT and its divisions a number of ways!

Customer Service Center

Call: (757) 222-6100 TTY: Dial 711 — Para información en español, por favor llame (757) 222-6000

Monday – Friday 5:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 7:00 p.m.
Sunday 9:00 a.m. – 5:00 p.m.
Holidays 9:00 a.m. – 4:00 p.m.

Lost and Found

(757) 222-6000
Monday – Friday, 9:00 a.m. – 4:30 p.m.

Compliments and Complaints

Felicia Harris
Customer Relations Director
Hampton Roads Transit
509 E. 18th Street, Bldg. #4
(757) 222-6069

Paratransit Services

(757) 222-6087

ADA and 504

If you believe you have been subjected to discrimination prohibited under the Americans with Disabilities Act and/or 504 of the Rehabilitation Act, you may file a complaint by completing the complaint form and mailing it to the following address:

ADA Compliance Specialist
Hampton Roads Transit
3400 Victoria Blvd.
Hampton, VA 23661

Title VI

If you believe you have been subjected to discrimination prohibited under Tile VI and the related statutes, you may file a complaint by completing the complaint form and mailing it to the following address:

Title VI Coordinator
Hampton Roads Transit
3400 Victoria Blvd.
Hampton, VA 23661

For employment verification:

(757) 222-6000 ex. 6385 or email a signed release to HRHelpdesk@hrtransit.org. Faxes are not accepted.

For information on HRT route planning, scheduling or development projects

Ray Amoruso, Chief Planning and Development Officer, ramoruso@hrtransit.org
(757) 222-6000, ex. 6133

For information about HRT finances

Brandon Singleton, Chief Financial Officer, bsingleton@hrtransit.org
(757) 222-6000, ex. 6164

For information about HRT safety and security

Sibyl Pappas, Chief Environmental and Facilities Officer, spappas@hrtransit.org
(757) 222-6000, ex. 6046

For information about HRT facilities and environmental compliance

Sibyl Pappas, Chief Environmental and Facilities Officer, spappas@hrtransit.org
(757) 222-6000, ex. 6046

For information about the operation of HRT services,
including bus, light rail, ferry and Paratransit

Jim Price, Chief Transit Officer, jprice@hrtransit.org
(757) 222-6000, ex. 6668

For information about web site functionality

Technology Department, webmaster@hrtransit.org

If you’re just not sure who to call

Tom Holden, Media Relations, tholden@hrtransit.org
(757) 222-6183

FOIA Policy

As a political subdivision of the Commonwealth of Virginia, Hampton Roads Transit is a public agency that strives to keep the public informed about its work. The Virginia Freedom of Information Act is an important tool for citizens to obtain information about the affairs of government. HRT’s policy spells out in clear language how the law works and what your rights and responsibilities are, as well as those of HRT. If you want information about HRT, try calling first. You can  usually get what you want that way. But there is always the freedom of information act.

Click here to get more information about making a FOIA Request to Hampton Roads Transit